Exceptional Customer Service Jobs in Atlanta, GA

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Looking for Exceptional Customer Service jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Atlanta, GA area.

Implementation Analyst

Company: Visa Inc,

Location: Atlanta, GA

Posted Jan 31, 2025

Visa is seeking an experienced individual contributor for a hybrid role responsible for supporting Traditional Banks and Credit Union implementation projects. The role involves consulting with customers, managing project plans, and coordinating internal resources. Preferred qualifications include project management experience, EFT/ATM/retail banking experience, and a technology industry background. The position requires travel 5-10% of the time and offers a salary range of $87,200 to $123,400 per year.

Account Sales Representative

Company: Natera

Location: Atlanta, GA

Posted Feb 01, 2025

Natera, a global leader in cell-free DNA testing, is seeking an Account Sales Representative for its Women's Health sales team. The ASR will support Clinical Field Specialists in driving market adoption and business growth through direct sales to medical professionals. Key responsibilities include maintaining customer relationships, promoting quality client-patient relations, and adhering to company policies. The ideal candidate will have a Bachelor's degree, minimum 2 years of sales experience, and a background in medical or biological sciences. Natera offers competitive benefits, a diverse and inclusive workplace, and the opportunity to work in a startup environment. The OTE for the first year is $90,000-$100,000 USD.

Sales Support Specialist

Company: Ingram Content Group

Location: Atlanta, GA

Posted Jan 31, 2025

This job description outlines a role that provides administrative support to a print-on-demand sales team and clients, aiming to boost sales growth and meet sales objectives. The role involves client onboarding, facilitating communication across teams, identifying sales opportunities, and assisting in the implementation of sales strategies. The ideal candidate should have 3 years of sales experience, client management skills, and book industry experience. They should be sales-focused, have excellent communication skills, and be proficient in Microsoft Office and CRM tools. The role also involves travel, maintaining consistent attendance, and working in a fast-paced environment. Benefits include a competitive salary, generous holiday, life assurance, company pension scheme, sick pay scheme, continuous professional development, business casual dress code, free parking, hot drinks, snack and drink vending machines, gym membership, and corporate discounts.

Project Manager III

Company: Reply

Location: Atlanta, GA

Posted Jan 31, 2025

Valorem Reply, an award-winning digital transformation firm, seeks a Project Manager III to oversee technical consulting engagements. The role involves managing project schedules, budgets, and client satisfaction, while ensuring team adherence to delivery methodologies. The ideal candidate should have a Bachelor's degree in Business Management, agile and waterfall project management experience, custom application development project delivery experience, and professional services industry experience. Experience with Azure DevOps or Jira for agile project delivery is preferred. Reply specializes in designing and implementing solutions based on new communication channels and digital media, serving global industrial groups in various sectors.

Technical Support Associate_Mandarin Speaking

Company: Chowbus

Location: Atlanta, GA

Posted Feb 01, 2025

Chowbus, a well-funded food startup based in Chicago, is seeking a Technical Support Associate. The role involves installing and supporting restaurant technology, managing partnerships, and collaborating cross-functionally. Key responsibilities include configuring Chowbus products, resolving customer and restaurant inquiries, and optimizing business performance. The ideal candidate should be bilingual in English and Mandarin, have relevant experience, and preferably prior startup experience. A fair compensation package, benefits, and flexible PTO are offered.

HR Manager

Company: TRACTIAN

Location: Atlanta, GA

Posted Jan 31, 2025

TRACTIAN is a company that values its people and culture, emphasizing transparency, grit, and a cando attitude. The HR Manager will be a strategic partner, overseeing HR functions, ensuring compliance, and implementing programs for employee engagement, development, and retention. The role requires a Bachelor's degree in HR or related field, 5+ years of HR management experience, and strong knowledge of labor laws and HR best practices. The company offers competitive compensation, benefits, and opportunities for growth and learning.

Product Support Specialist I - Remote (FE)

Company: Xplor Technologies

Location: Atlanta, GA

Posted Feb 01, 2025

Xplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses, enabling them to manage their operations efficiently. The company is currently seeking a Product Support Specialist for its Field Services vertical. The role involves handling customer inquiries, troubleshooting software issues, and improving technical documentation. The ideal candidate should have at least 2 years of related experience, proficiency in Microsoft Office, and strong communication skills. Xplor values simplicity, people-centric design, purposeful action, and community creation.

Field Engineer - LRF

Company: EchoStar

Location: Atlanta, GA

Posted Jan 31, 2025

EchoStar, a company reimagining connectivity through satellite television, livestreaming, and smart home services, is seeking a Field Engineer for its DISH Technologies division. The Field Engineer will provide 24/7 on-call support for Local Receive Facility (LRF) systems in the Southeast Region, including installation, maintenance, and optimization. Key responsibilities include troubleshooting, working with vendors, maintaining records, and driving self-development. The ideal candidate should have a BA/BS, 5 years of experience in Television Engineering or related fields, and proficiency in RF collection, electrical theory, and test equipment. The role involves 100% travel and requires a valid driver's license.

Key Account Sales Manager

Company: Ingram Content Group

Location: Atlanta, GA

Posted Jan 31, 2025

The job description outlines a role focused on maximizing new publisher acquisition and managing existing accounts to drive sales growth in print on demand services. Key responsibilities include managing a portfolio of publishers, proactively acquiring new business, building strong client relationships, collaborating with various teams, and providing performance reports. The ideal candidate should have 35 years of experience in sales or the book industry, strong interpersonal and negotiation skills, and proficiency in MS Office and CRM for sales forecasting. The role requires travel, extended periods of sitting, and effective use of a personal computer.

Sr. Change Management Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 31, 2025

Esri is seeking a change management consultant with 5+ years of experience to help organizations achieve their geospatial objectives. The role involves partnering with Esri customers and account teams to develop change management solutions, ensuring projects meet objectives on time and on budget. Responsibilities include supporting exceptional design delivery, managing projects, and leveraging change management and workforce knowledge. The ideal candidate should have strong project management skills, creativity, analytical skills, and the ability to travel up to 40% of the time. Esri offers competitive total rewards, including health benefits, 401k programs, and opportunities for personal and professional growth. The base salary range is $73,320 - $114,400 USD.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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