Exceptional Customer Service Jobs in New York City, NY

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Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

University Grad 2026: Software Engineer

Company: Ramp Financial

Location: New York, NY

Posted Aug 01, 2025

Graduating with a B.S. (or higher) in Computer Science or a related technical field; this role is ideal for a candidate with an expected graduation date in or…

Business Intelligence Analyst

Company: Paramount+

Location: New York, NY

Posted Aug 01, 2025

The role requires the ability to translate data into clear, actionable insights and recommendations using media mix modeling, cross platform attribution tools,…

Project Manager

Company: Wasserman Media Group LLC

Location: Brooklyn, NY

Posted Aug 01, 2025

4+ years of project management experience at a leading agency, preferably in integrated/social media campaigns and video content production.

Now Hiring - Automotive Customer Service Advisor/Writer!

Company: The Pep Boys Manny Moe & Jack LLC

Location: Long Island City, NY

Posted Aug 01, 2025

\*Must have a valid driver’s license\**. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and…

Chef de Cuisine

Company: New York Upscale Casual Restaurant

Location: New York, NY

Posted Aug 01, 2025

3+ years of restaurant leadership experience in a casual dining / upscale casual dining environment. 4+ Kitchen / Culinary experience preferred.

Sales Administrative Assistant

Company: SIMPLYTECH ELECTRONICS

Location: New York, NY

Posted Aug 01, 2025

Perform data entry tasks with accuracy and attention to detail. Maintain organized filing systems for easy access to documents.

Development Project Manager

Company: Just Salad

Location: New York, NY

Posted Aug 01, 2025

Secure Permits - Facilitate permit and license applications and payments required for new store opens including building, health, patio, sign variances, etc.

Electrician

Company: RR Electrical Service LLC

Location: Astoria, NY

Posted Aug 01, 2025

Familiarity with hand tools and power tools used in electrical work. Pay will be discussed based on skill and knowledge of the electrical field.

Custodian

Company: Ali Forney Center

Location: New York, NY

Posted Aug 01, 2025

Valid driver's license and clean driving record. The Custodian is responsible for maintaining the cleanliness and sanitation of Ali Forney Center sites,…

Store Administrative Support Associate (12-20hrs/wk)

Company: IKEA

Location: Brooklyn, NY

Posted Aug 01, 2025

Generous paid time off, holiday and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount…

26ft box truck driver

Company: Melendez trucking llc

Location: Brooklyn, NY

Posted Aug 01, 2025

A valid driver's license with a clean driving record is required. This role requires a strong understanding of route driving and the ability to handle various…

Digital Projects Implementation Analyst

Company: Apple Bank for Savings

Location: Garden City, NY

Posted Aug 01, 2025

Establish and maintain documentation to support application testing and provide reporting on results; develop and execute regression testing for regular quality…

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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