Exceptional Customer Service Jobs in New York City, NY

1,426,603 open positions · Updated daily

Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

Product Manager, Infrastructure (Shelby)

Company: Aptos Labs

Location: New York, NY

Posted Jun 13, 2025

You’ll collaborate closely with engineering, design, and go-to-market teams to develop a highly reliable, scalable, and decentralized storage layer that bridges…

Service Electrician

Company: Brilliant Homes Inc. Brilliant Electric

Location: Redwood City, CA

Posted Jun 13, 2025

Has 6+ years of hands-on field experience (minimum). Has a clean driving record and can pass a background check. Company van and fuel card.

HVAC Technician

Company: Perfectaire Co Inc

Location: Richmond Hill, NY

Posted Jun 13, 2025

This ideal technician performs field activities associated with installing, maintaining and servicing heating, ventilating and air conditioning systems for…

ML + AI Engineer - NYC

Company: Rad Hires

Location: New York, NY

Posted Jun 13, 2025

We are looking for engineers with experience modeling interconnected systems, developing coding abstractions, and designing/debating the trade-offs and…

Medical Facility Security Guard

Company: Custom Protective Services of NY LLC

Location: Great Neck, NY

Posted Jun 13, 2025

Must be able to meet and continue to meet any applicable state/city licensing requirements for Security Officers. Current New York State Security Guard License.

HVAC Service Technician - Commercial HVAC/R

Company: Denair H.V.A.C

Location: New York, NY

Posted Jun 14, 2025

Diagnose and perform repairs on commercial mechanical and electrical equipment. 5+ years of work experience in the commercial HVAC field.

CDL Delivery Truck Driver (7514)

Company: L&W Supply Corporation

Location: Brooklyn, NY

Posted Jun 13, 2025

Semi tractor and trailer experience is a plus. Flatbed and/or box truck experience is a plus. Supervising and expediting the unloading operation at delivery…

Product Manager, Watchee

Company: Aptos Labs

Location: New York, NY

Posted Jun 13, 2025

You’ll collaborate closely with engineering, design, and go-to-market teams to develop a highly reliable, scalable, and decentralized storage layer that bridges…

Pharmacist in Charge

Company: Pharmacy Value

Location: West New York, NJ

Posted Jun 14, 2025

Oversee day-to-day pharmacy operations and ensure compliance with state and federal regulations. Provide exceptional patient care and counseling.

Teaching in NYC - No Teaching Experience Required

Company: Success Academy Charter Schools, Inc.

Location: New York, NY

Posted Jun 14, 2025

Learn to assess and analyze data to chart your students’ growth and achievement, and tailor your own teaching methods accordingly.

Product Analyst/Business Analyst

Company: UNIVERSAL Technologies

Location: New York, NY

Posted Jun 13, 2025

Provide application demonstrations to technical and non-technical audiences. Bachelor’s degree in a technology-related or relevant field.

Medical Facility Security Guard

Company: Custom Protective Services of NY LLC

Location: Garden City, NY

Posted Jun 13, 2025

Must be able to meet and continue to meet any applicable state/city licensing requirements for Security Officers. Current New York State Security Guard License.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages