Exceptional Customer Service Jobs in New York City, NY

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Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

Senior Software Development Engineer - Rails ART19 - Shaping the Future of Podcast Technology

Company: Amazon.com Services LLC

Location: Culver City, CA

Posted May 14, 2025

5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.

Project Manager II

Company: 1199SEIU Family of Funds

Location: New York, NY

Posted May 15, 2025

Develop and maintain detailed project plans, coordinate project resources, track milestones and deliverables, provide scope management and change control,…

Patient Care Manager Registered Nurse On- Site

Company: Shields at Home

Location: New York, NY

Posted May 13, 2025

Builds and maintains collaborative professional working relationships with physicians, Medical Directors, clinicians, and the community at large to develop and…

Customer Service Representative - Bilingual Spanish

Company: Continuum Global Solutions

Location: Brooklyn, NY

Posted May 15, 2025

We are hiring *Spanish Bilingual Customer Service Representatives* for our office in Brooklyn, New York who will support incoming calls from New York City…

Waste Collection Roll-Off Driver - Brooklyn

Company: Interstate Waste Services

Location: Brooklyn, NY

Posted May 13, 2025

All Drivers must have a valid Class A or B CDL with airbrake endorsement, and a clean driving record. A minimum of 1 year of experience driving and operating a…

Technical Architect Salesforce (Agentforce & Data Cloud)

Company: IBM

Location: New York, NY

Posted May 14, 2025

This position requires a blend of architectural vision, hands-on technical skill, and excellent communication abilities to articulate complex concepts to both…

Daytime Custodian

Company: Supreme Fitness Group

Location: New York, NY

Posted May 13, 2025

Each franchisee is responsible for ensuring compliance with local, state and federal law. Stock locker rooms with proper supplies/paper products.

Lead Software Engineer, DevOps

Company: Capital One

Location: New York, NY

Posted May 15, 2025

Utilize programming languages like Java, Python, SQL, Ruby and Go, Container Orchestration services including Docker and Kubernetes, CM tools including Ansible…

Machinist

Company: DEPT OF ENVIRONMENT PROTECTION

Location: New York, NY

Posted May 15, 2025

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Machinist's Helper

Company: DEPT OF ENVIRONMENT PROTECTION

Location: New York, NY

Posted May 15, 2025

In addition to field work, the Machinist’s Helpers will assist machinists in the machine shop to make parts needed for Infrastructure repairs.

Service Electricians

Company: Mauceri Electric Corp.

Location: Middle Village, NY

Posted May 14, 2025

This position requires a clean valid drivers license as you will routinely be driving a company truck. Applicant must have experience working from company truck…

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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