Exceptional Customer Service Jobs in New York City, NY

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Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

Custodial/ Janitor Worker

Company: St Nicks Alliance

Location: Brooklyn, NY

Posted Oct 03, 2025

Pick up and deliver supplies and materials to classrooms, the kitchen and offices. Clean and prepare Kitchen/cafeteria for the use by staff and other…

Guest Services Manager

Company: Furnished Quarters

Location: New York, NY

Posted Oct 03, 2025

Bachelor’s degree in hospitality, business, or a related field required. Excellent communication skills with the ability to adapt tone for guests, staff, and…

PLASTERER (HOUSING AUTH-40 HRS/WK)

Company: NYC HOUSING AUTHORITY

Location: Bronx, NY

Posted Oct 03, 2025

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Presentation Designer (Investment Banking) - 2nd Shift (On-site)

Company: RR Donnelley

Location: New York, NY

Posted Oct 03, 2025

Proficiency with design and data visualization tools, including Adobe Creative Suite (Illustrator, Photoshop, etc.). High proficiency in Microsoft PowerPoint.

Boiler Repair Welder

Company: The Blue Collar Recruiter of Philadelphia

Location: New York, NY

Posted Oct 03, 2025

The company provides expertise in boiler repair, cleaning, inspections, water treatment, welding, fabrication, and a full range of related services for all…

Maintenance Handyman with Master Plumbing Skills

Company: Renaissance Management

Location: New York, NY

Posted Oct 03, 2025

Looking for a self-starter type that can “own” work-orders and maintenance tasks. Basic hand tool use; such as drills, screw-guns, jigsaws, circular saws, tape…

City Custodial Assistant

Company: OFF OF PAYROLL ADMINISTRATION

Location: Manhattan, NY

Posted Oct 03, 2025

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Product Marketing Associate (Hybrid)

Company: RR Donnelley

Location: New York, NY

Posted Oct 03, 2025

Collaborate with external agencies, freelancers, and vendors to develop marketing materials for all active campaigns.

Oiler

Company: DEPT OF PARKS & RECREATION

Location: New York, NY

Posted Oct 03, 2025

There may be certain age requirements to obtain this license. As a prospective employee of the City of New York, you may be eligible for federal loan…

Master Plumber

Company: Beagle Services, Inc.

Location: Queens, NY

Posted Oct 03, 2025

Have an active Master Plumber license. Depending upon experience level, you may be able to help train, and lead junior team members out in the field to usher in…

Junior Carpenter

Company: TBro's Renovation Inc.

Location: New York, NY

Posted Oct 03, 2025

This is an excellent opportunity for a passionate individual with up to 5 years of experience to contribute to exceptional projects and further develop their…

Data Scientist - Commercial

Company: Squarespace

Location: New York, NY

Posted Oct 03, 2025

Strong experience communicating data science solutions to both technical and non-technical audiences. We collaborate to develop and integrate data science…

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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