Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Manager, AI Chatbot Experience

Company: Wealthsimple

Location: Other US Location

Posted Jan 30, 2025

Wealthsimple, a leading Canadian fintech company, is seeking a Manager AI Chatbot Experience to lead a team responsible for managing and improving the company's client-facing AI chatbot. The role involves defining a strategic roadmap for the chatbot, continuous testing and monitoring of its performance, managing a team for quality assurance, optimizing chatbot prompts and content, configuring and maintaining integrations with other systems, and driving continuous improvement. The company offers competitive benefits, including a retirement savings matching plan, wellness budgets, and a remote-first work environment.

Parts Inside Sales Representative

Company: Cox Enterprises

Location: Other US Location

Posted Jan 30, 2025

Cox Automotive Mobility Fleet Services is a leading provider of onsite mobile maintenance and repair services for light, medium, and heavy-duty trucks and trailers. They are currently hiring a Parts & Sales Representative responsible for generating leads, closing sales, and exceeding customer expectations. The role requires strong communication skills, a proven track record in achieving sales quotas, and experience with Microsoft Applications and Karmak Fusion software. The hourly pay rate is $1889 - $2832, with additional benefits including health care insurance, retirement planning, and paid time off.

Senior Product Manager - Documents

Company: 9fin

Location: Other US Location

Posted Jan 30, 2025

9fin is a rapidly growing company that aims to revolutionize the debt capital markets by providing fast and comprehensive financial, credit, legal, and ESG analysis. The company's proprietary technology enables clients to make faster, more informed decisions, win more business, and save time. The DDEP organization at 9fin is expanding following a recent $50M series B round, and there is an exciting opportunity for a Senior Product Manager to join the London-based team. The role involves creating a product vision and strategy, defining problems, conducting discovery, aligning the team around outcomes, setting up the team for success, measuring success, communicating effectively, influencing stakeholders, and managing stakeholders. The ideal candidate is a strategic thinker with extensive experience in the ML domain, empathetic leadership style, and relevant product management experience. Benefits include a competitive salary, equity options, pension, private medical insurance, paid sick leave, group life assurance, season ticket loan and cycle to work schemes, time off, hybrid working model, and opportunities for professional learning and development.

Bilingual (JP/EN) IT Help Desk (Hybrid)

Company: SquareTrade

Location: Other US Location

Posted Jan 30, 2025

SquareTrade, a market leader in protection plans, is seeking a detail-oriented IT Help Desk professional in Tokyo, Japan. The role involves providing primary response for user requests, monitoring support issues, setting up hardware and software, troubleshooting technical difficulties, managing mobile device systems, and more. The ideal candidate should have 13 years of IT support experience, fluency in Japanese and English, proficiency in IT support ticketing systems, strong knowledge of various operating systems, network troubleshooting skills, excellent problem-solving skills, and a positive attitude. SquareTrade values customer obsession, innovation, entrepreneurship, impact, people, and integrity.

Manager

Company: IQ-EQ

Location: Other US Location

Posted Jan 30, 2025

IQEQ is seeking a qualified professional with extensive experience in Trust Company Business and Fiduciary duties. The role involves managing a Client Administration Team, ensuring operational excellence, and driving business development. The candidate must have a thorough understanding of relevant laws, industry best practices, and strong IT skills. They will be responsible for managing client portfolios, ensuring compliance, and delivering high-level client service. The role also involves mentoring team members, managing risks, and contributing to the company's strategic initiatives.

Red Team Analyst

Company: IQ-EQ

Location: Other US Location

Posted Jan 30, 2025

IQEQ is seeking a highly capable security professional to lead and coordinate red team engagements, mentor junior team members, and conduct complex attack simulations. The ideal candidate should have extensive experience in penetration testing, strong understanding of threat intelligence, and excellent communication skills. IQEQ offers an inclusive environment with opportunities for continuous learning and professional development.

Market Planner, IKEA Components

Company: IKEA

Location: Other US Location

Posted Jan 30, 2025

IKEA Components, a part of the IKEA Group, is seeking a Market Planner for their Warsaw office. The role involves working closely with Buyers to ensure product availability and lowest total Supply Chain cost. Responsibilities include collecting and analyzing forecasts, supporting the Market Developer, and handling new articles and phase outs. The ideal candidate should have supply and demand competence, be enthusiastic, driven, and have excellent communication skills. The role requires up to 15% travel and fluency in English.

Solution Architect - SCD Procurement Development

Company: IKEA

Location: Other US Location

Posted Jan 30, 2025

IKEA is seeking a Solution Architect for its Supply Chain Development team in Älmhult, Sweden. The role involves collaborating with stakeholders to bring business needs into solutions, understanding the application portfolio, and designing robust architectures. The ideal candidate should have a solid programming and development background, experience in Agile and DevOps, and knowledge of system integrations and data integration approaches. Familiarity with digital procurement products is an advantage. The position is based in Älmhult, Sweden, and applications should be submitted in English by 21 Feb 2025.

Assistant Manager, Private Wealth - FTC

Company: IQ-EQ

Location: Other US Location

Posted Jan 30, 2025

IQEQ is a leading Investor Services group that supports fund managers, global companies, family offices, and private clients worldwide. The role involves actively contributing to process improvements, administering a complex client portfolio, identifying business opportunities, fostering a client service mentality, managing a Client Administration Team, assisting with new business, supporting fee reviews, contributing to team commercial objectives, developing risk management processes, providing training and mentoring, and participating in statutory meetings. The ideal candidate should be ICSA or STEP Diploma qualified, have a good understanding of relevant laws and industry best practices, possess strong analytical skills, and demonstrate resilience and integrity. IQEQ Group offers an inclusive environment with a focus on continuous learning and professional development.

Backend Team Lead, Telemetry Storage

Company: Logz.io

Location: Other US Location

Posted Jan 30, 2025

Logzio offers a comprehensive, cost-effective SaaS observability platform for cloud-native businesses, combining open-source capabilities for logs, metrics, and traces, and adding security monitoring. The company is seeking a highly experienced backend team lead to manage their large-scale multitenant data stores, focusing on innovation, automation, performance optimization, and system scalability. The role involves leading a global team of 45 backend developers, designing and extending the backend stack, and ensuring core components leverage the latest technologies for optimal performance and security.

Senior Product Manager

Company: 9fin

Location: Other US Location

Posted Jan 30, 2025

9fin is a company revolutionizing the debt capital markets with its advanced technology, providing fast and comprehensive financial, credit, legal, and ESG analysis. The company's mission is to modernize the outdated practices in debt markets, enabling clients to make informed decisions and save time. With a growing list of top clients, including leading investment banks, asset managers, hedge funds, and law firms, 9fin is expanding its Data, Design, Product, and Engineering (DDEP) organization following a recent $50M series B round. The company is seeking a Senior Product Manager to join its London-based team, offering a competitive salary, equity options, pension, private medical insurance, and a flexible hybrid working model. The ideal candidate will be a strategic thinker with an empathetic leadership style, experience in enterprise SaaS and B2B businesses, and strong analytical skills.

TRS Operations Manager

Company: Parker Wellbore

Location: Other US Location

Posted Jan 30, 2025

Parker Wellbore, a leader in the drilling industry since 1934, values trust, collaboration, ownership, innovation, and tenacity. The TRS Operations Manager plays a crucial role in ensuring operational conformance, maintaining customer relations, and driving efficiency improvements. The role involves recruiting and managing employees, attending customer meetings, and providing technical support. The ideal candidate should have a diploma or bachelor's degree in Mechanical or Administration, at least 10 years of experience in Tubular Running Services, and strong communication, interpersonal, and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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