Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Sales Account Manager, Linga

Company: The PNC Financial Services Group

Location: Other US Location

Posted Feb 01, 2025

PNC is seeking a Sales Account Manager for its Linga organization based in Naples, FL. The role involves maintaining and nurturing sales relationships with existing clients, identifying and developing opportunities for client renewals and upsell/cross-sell, and working cross-functionally within Linga sales and service teams to ensure client happiness. The ideal candidate should have a minimum of three years of Customer Service and/or Sales Account Management experience, strong verbal and written communication skills, and excellent organizational skills. PNC offers a comprehensive range of benefits, including medical, dental, vision, life insurance, disability protection, 401k with PNC match, and more. PNC is an equal employment opportunity employer.

Senior Associate, Credit Risk

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a Senior Risk Associate for its lending business, GFSA. The role involves managing consumer portfolios, designing risk strategies, automating credit risk decision processes, and conducting risk analytics. The ideal candidate should have experience in credit risk, BNPL, growing a lending business, and statistical modeling. Grab offers comprehensive benefits and is committed to building an inclusive workplace.

Trade Marketing Specialist

Company: 99 Group

Location: Other US Location

Posted Feb 01, 2025

99 Group, a leading real estate technology company in South East Asia, is seeking a Trade Marketing Specialist. The role involves maintaining customer engagement, implementing marketing campaigns, and analyzing marketing metrics. The ideal candidate should have at least 2 years of experience in trade marketing, knowledge of digital marketing, strong analytical skills, and excellent communication abilities. The company offers an exciting journey of innovation, collaboration, and growth in the real estate industry.

Channel Development Manager

Company: Instructure

Location: Other US Location

Posted Feb 01, 2025

Instructure is seeking an Education Technology SaaS Channel Manager to expand their reach in the education sector through indirect sales channels in Europe, the Middle East, Africa, and Latin America. The role involves developing and executing channel strategies, identifying and onboarding strategic partners, training and enabling partners, managing relationships, conducting market analysis, collaborating with internal teams, negotiating contracts, and developing channel programs. The ideal candidate should have a Bachelor's degree in business, marketing, education, or a related field, proven track record in channel management, deep understanding of the education technology landscape, excellent communication and relationship-building skills, analytical mindset, strategic thinking, results-oriented mindset, strong negotiation skills, and proficiency in CRM software and productivity tools.

Manager, Software Engineering

Company: Henry Schein One

Location: Other US Location

Posted Feb 01, 2025

Henry Schein One is seeking a Software Engineering Manager with experience in growing and enabling teams to build high availability global solutions. The role involves leading mission-focused teams of software engineers, overseeing team leaders, and ensuring products are secure, compliant, and reliable. The ideal candidate will have a Bachelor's Degree in Computer Science or equivalent, 7+ years of experience in software development, and experience managing and leading high-performing teams in remote and hybrid settings. The company offers competitive compensation, excellent benefits, and a career in the healthcare technology industry.

Executive Director, Strategic Sourcing and Supply Chain

Company: Kyverna Therapeutics

Location: Other US Location

Posted Feb 01, 2025

Kyverna Therapeutics is seeking an Executive Director of Strategic Sourcing and Supply Chain to build and manage the sourcing operations, evaluate and select critical supply components, and optimize the value chain. The ideal candidate should have a bachelor's degree in life sciences, an advanced degree preferred, and 15+ years of experience in pharmaceutical or biopharmaceutical operations, with 5+ years in sourcing or supply chain management, preferably in cell therapy. The role involves building the sourcing function, negotiating contracts, monitoring the supplier landscape, and managing the supply chain function globally. The base salary range for this position in the California Bay Area is $260,000 to $300,000 annually.

Manager, Customer Success

Company: Instructure

Location: Other US Location

Posted Feb 01, 2025

The text describes a Customer Success Manager role at Instructure, emphasizing the importance of customer satisfaction, retention, and growth. The manager is expected to drive results, coach and develop CSMs, and maintain a strong team culture. Key responsibilities include managing customer relationships, driving adoption of Instructure's products, and collaborating with sales teams. The ideal candidate should have a deep understanding of SaaS products, excellent communication skills, and a results-driven attitude. The role requires empathy, technical aptitude, and the ability to work in a fast-paced environment.

Penetration Tester - InfoSec

Company: Rapid7

Location: Other US Location

Posted Feb 01, 2025

Rapid7 is seeking a skilled Penetration Tester with 24 years of experience in web application security. The ideal candidate will have industry-recognized certifications, strong understanding of OWASP and MITRE ATT&CK frameworks, and experience with offensive security tools. The role involves performing web API, mobile, code review, and thick client application penetration testing, as well as vulnerability and attack surface assessments. The candidate will collaborate with development teams, SOC Threat Hunt Team, and coach team members. Rapid7 offers a dynamic workplace with opportunities for career growth and impactful work in cybersecurity.

Amazon Senior Brand Manager

Company: Kitsch LLC

Location: Other US Location

Posted Feb 01, 2025

KITSCH, a female-owned global accessory brand established in 2010, is seeking a dynamic and results-driven Amazon Senior Brand Manager. The ideal candidate should have at least 6 years of relevant experience, a proven track record on the Amazon platform, and strong leadership skills. The role involves managing a team, strategic planning, Amazon PPC management, catalog oversight, performance analytics, and cross-functional collaboration. KITSCH offers competitive pay, benefits, a dynamic team, and an open mind for new ideas.

HR Coordinator

Company: Buyerlink

Location: Other US Location

Posted Feb 01, 2025

The HR Coordinator role at Buyerlink involves supporting People Operations deliverables such as recruiting, onboarding, training, and benefits. The role requires flexibility, problem-solving skills, and organization. Key responsibilities include general HR administration, office admin support, full-cycle recruiting, benefits reconciliation, maintaining employee records, and updating the HRIS system. The ideal candidate should have a 'can-do' attitude, strong communication skills, proficiency in Spanish, and experience with Google Business Suite tools. The role offers opportunities for professional growth, a comprehensive health benefits package, and a positive work environment.

Manager Site Reliability Engineer

Company: Zeta

Location: Other US Location

Posted Feb 01, 2025

Zeta is a NextGen Banking Tech company founded in 2015 by Bhavin Turakhia and Ramki Gaddipati. Their flagship platform, Zeta Tachyon, is a modern, cloud-native, and fully API-enabled stack that offers various banking capabilities. Zeta has issued over 20M cards globally and works with major banks and fintechs. The company has over 1700 employees and raised $280 million at a $15 billion valuation in 2021. The Site Reliability Engineer role focuses on building and maintaining reliable, scalable, and efficient systems, ensuring a seamless user experience. Responsibilities include system reliability, automation, incident response, capacity planning, performance optimization, infrastructure as code, monitoring and logging, security, disaster recovery planning, continuous improvement, team leadership, mentorship, and conflict resolution. Required skills include programming languages, automation and scripting, containerization and orchestration, cloud computing, monitoring and logging, networking, security, and continuous integration/continuous deployment. 10-15 years of experience in site reliability engineering, a degree in computer science or a related field, and experience in a product organization are preferred. Zeta is an equal opportunity employer.

Office Administrative Assistant

Company: Ponca City Development Authority

Location: Other US Location

Posted Feb 01, 2025

The Ponca Playhouse, a long-standing local nonprofit community theatre, is seeking a part-time office administrator. The role involves office duties such as communications, ticket sales, grant funding, and office management. The position requires being comfortable working alone and with the board of directors. The applicant should have a vested interest in Ponca City's performing arts and be available for negotiable hours between 10am and 3pm.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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