Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Senior Technical Support Engineer (SAP ECC, Incident Management)

Company: insightsoftware

Location: Other US Location

Posted Jan 31, 2025

Insightsoftware is a global provider of financial solutions for the Office of the CFO, offering products across financial planning, accounting, and operations. The company emphasizes customer focus and technical support, with a commitment to reducing incidents and improving customer satisfaction. The job description requires a candidate with IT education, SAP ECC knowledge, reporting experience, and strong analytical and communication skills. Insightsoftware is an equal opportunity employer, committed to diversity and inclusion.

Key Customer Manager, Foodstuffs North Island

Company: McCain Foods

Location: Other US Location

Posted Jan 31, 2025

McCain Foods is seeking a Key Customer Manager for the Foodstuffs North Island account. The role involves implementing customer strategies, managing trade investments, optimizing portfolio profit and sales growth, collaborating with category and marketing teams, and positioning McCain as a preferred category partner. The ideal candidate should have experience in account management, strong communication and leadership skills, proven negotiation abilities, and proficiency in business reporting tools. McCain offers a global brand, opportunities for career growth, a commitment to sustainability and social responsibility, and work-life balance. The company is an equal opportunity employer, valuing diversity and inclusivity.

Senior Legal Counsel

Company: Sophos

Location: Other US Location

Posted Jan 31, 2025

Sophos, a global leader in cybersecurity, is seeking a Senior Legal Counsel with 8+ years of commercial legal experience, preferably in an IT environment. The role involves negotiating and drafting contracts, advising on legal risks, managing internal queries, and building relationships with various business units. The ideal candidate will be a team player, have strong negotiation and communication skills, and be able to work independently under pressure. Sophos offers a remote-first working model, employee-led diversity and inclusion networks, and various wellbeing initiatives.

Support Account Manager

Company: ServiceNow

Location: Other US Location

Posted Jan 31, 2025

ServiceNow, founded in San Diego in 2004, is a global market leader in AI-enhanced technology, serving over 8100 clients including 85 of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes for smarter, faster, and better work methods. ServiceNow offers a supportive and inclusive team culture, opportunities for professional growth, a flexible work environment, and competitive compensation. The Support Account Management SAM Services team seeks highly motivated individuals to deliver world-class customer satisfaction, proactively identify service issues, and drive cross-functional teams for effective issue resolution.

Senior Customer Success Manager - Training

Company: SafetyCulture

Location: Other US Location

Posted Jan 31, 2025

SafetyCulture, a global SaaS company, is seeking a Senior Customer Success Manager. The role involves partnering with strategic and enterprise customers to drive ROI, adoption, retention, and advocacy of their products. The ideal candidate should have 5+ years of experience in a customer-facing role, a background in leveraging data for product adoption, and strong communication skills. The company offers equity, flexible working arrangements, professional development opportunities, and a range of office benefits.

Senior Advisory Presales Solution Consultant - Customer (CX) & Industry Workflows

Company: ServiceNow

Location: Other US Location

Posted Jan 31, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Presales Solution Consultant for its Customer Workflows business unit. The role involves supporting sales efforts, developing product-specific solutions, and demonstrating the value of ServiceNow's intelligent cloud-based platform to improve customer service processes. The ideal candidate should have 5+ years of presales solution consulting experience, proficiency with the ServiceNow platform, and excellent communication skills in English and German. The role requires working with both business and technical decision-makers, handling product feature and technical questions, and providing feedback to product management.

Solution Engineer

Company: Shakudo

Location: Other US Location

Posted Jan 31, 2025

Shakudo is seeking a Solutions Engineer to lead technical aspects of sales and customer engagement. The ideal candidate should have a strong technical background in AI, excellent communication skills, and experience in solution engineering or technical sales within the data and AI domain. Shakudo offers an opportunity to work on cutting-edge technologies, contribute to a platform reshaping data and AI usage, and be part of a dynamic, diverse team.

Account Executive, Network Growth - Arabic Speaker

Company: EcoVadis

Location: Other US Location

Posted Jan 31, 2025

EcoVadis, a leading provider of business sustainability ratings, is seeking a Frontline Employee to engage and support companies in India to leverage EcoVadis solutions. The role involves acquiring new Indian suppliers, boosting response rates, and driving value throughout the EcoVadis onboarding experience. The ideal candidate should have a degree in a business-related discipline, sales experience, fluency in Arabic and English, and knowledge of the Indian and African regions. EcoVadis offers a full-time remote position in India with benefits including office equipment, flexible hours, wellness allowance, and professional mental health support.

GTM Recruiter

Company: Cloudflare

Location: Other US Location

Posted Jan 31, 2025

Cloudflare is seeking a motivated and collaborative Recruiter for a 11-month fixed term role in London. The Recruiter will partner with hiring managers to design and implement tailored recruitment strategies, focusing on GTM positions including Sales. The ideal candidate will have at least 5 years of end-to-end recruiting experience, preferably within a tech or SaaS company, and previous experience hiring network security or cybersecurity sales professionals. Active sourcing experience on LinkedIn, demonstrated experience driving diversity within the recruiting process, and a strong, solution-oriented, and results-driven mindset are required. The Recruiter will collaborate with the recruiting team on various initiatives and hiring requirements across different areas.

Senior Legal Counsel

Company: Sophos

Location: Other US Location

Posted Jan 31, 2025

Sophos, a global leader in cybersecurity, is seeking a Senior Legal Counsel with 8+ years of commercial legal experience, preferably in an IT environment. The role involves negotiating and drafting contracts, advising on legal risks, managing internal queries, and improving business processes. The ideal candidate will be a team player, have strong negotiation and communication skills, and be able to work independently under pressure. German language skills and experience with public sector contracts are desirable. Sophos operates a remote-first working model and offers a diverse and inclusive environment with various employee initiatives.

Senior Manager, Digital Demand Generation

Company: Mindtickle

Location: Other US Location

Posted Jan 31, 2025

Mindtickle, a market-leading AI revenue enablement platform, is seeking a Senior Manager Digital Demand Generation. The role involves managing global digital demand generation strategy, leading a team, and driving pipeline growth through digital channels. The ideal candidate should have 8-10 years of experience in demand generation, growth marketing, or digital marketing, with a proven track record in B2B SaaS industries. They should possess ABM proficiency, analytical skills, and technical fluency with marketing tools. The role offers opportunities for growth in a diverse and rewarding workplace.

Director of Sales and Marketing

Company: Edify Software Consulting

Location: Other US Location

Posted Jan 31, 2025

Edify is a highly-ranked IT company in Costa Rica and Central America, specializing in education technology. They offer creative and robust solutions for various clients, including corporations, startups, educational institutions, and nonprofit organizations. The company values a balanced work environment and promotes a warm, friendly, and cooperative culture. The Sales and Marketing Director role involves driving business sales growth, increasing market share, and building long-term customer relationships. The ideal candidate should have at least 7 years of experience in sales and marketing within the software, IT, or consulting industries, with a strong background in B2B sales and marketing, particularly in selling complex software solutions or services. Previous experience in the EdTech sector is a plus. The role requires strong leadership, people management, communication, and negotiation skills, as well as proficiency in CRM software and digital marketing tools. Edify offers a comprehensive benefits package, including remote work options, health insurance, educational assistance, and career development support.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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