Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Sales Development Representative UK - Benelux

Company: Saviynt

Location: Remote

Posted Feb 01, 2025

Saviynt is hiring Sales Development Representatives for a remote position. The role involves identifying and generating sales opportunities, requiring native fluency in Dutch and English, and at least 13 years of successful experience in technology sales development. The candidate should have exceptional communication skills, be self-motivated, and able to work independently in a fast-paced environment. Saviynt is a high-growth Platform as a Service company focused on Identity Authority, offering tremendous growth and learning opportunities in a welcoming and positive work environment.

Guru Field Representative - Nashville

Company: Brooks Running

Location: Remote

Posted Feb 01, 2025

Brooks is a company that values movement and creates gear and experiences to enhance the runner's lifestyle. They are committed to a culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. The Brooks Guru role involves leading field support strategy, increasing market share, and amplifying Brooks' product leadership. The ideal candidate should have a BA/BS degree, 1+ years of marketing/sales/retail experience, and outdoor sports/athletic industry experience. They should be highly motivated, have strong interpersonal skills, and be able to understand the sport of running and empathize with runners. Brooks offers a robust benefits package, including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution FSA, family and fertility assistance, 401K Savings Plan, and more. They celebrate diversity and equity, and are committed to creating an inclusive environment.

Cisco UCCE Consultant

Company: Miratech

Location: Remote

Posted Feb 01, 2025

Miratech, a global IT services and consulting company, is expanding its team of Consultants to deliver end-to-end Customer Experience (CX) solutions. They are seeking an experienced Cisco UCCE Consultant for part-time or project-based opportunities. The role involves designing and implementing UCCE solutions, developing IVR applications, conducting testing, and troubleshooting. Qualifications include 5+ years of experience with Cisco UCCE, CVP, ICM, and Call Studio, strong expertise in IVR development, and familiarity with CRM integrations. Miratech offers a culture of Relentless Performance, competitive pay and benefits, work from anywhere flexibility, professional development opportunities, global impact, a welcoming multicultural environment, and sustainable business practices.

Customer Success Representative, REI

Company: Kalibri Labs

Location: Remote

Posted Feb 01, 2025

Kalibri Labs, a growing hospitality SaaS company, is seeking a Customer Success Representative. The role involves client support, email ticket monitoring, and response, creation of fulfillment requests, client onboarding and training, weekly internal reporting, and day-to-day account management. The ideal candidate should have excellent problem-solving and analytical skills, strong communication abilities, and proficiency in Microsoft Excel and Word. Bonus points for prior knowledge in business intelligence tools and project management tools. Kalibri Labs is committed to fostering an inclusive and diverse work environment.

Cloud Network Engineer

Company: Trumid

Location: Remote

Posted Feb 01, 2025

Trumid, a leading fintech company founded in 2014, is seeking a Cloud Engineer to join its growing team. The role involves designing, implementing, and operating networking solutions across multiple cloud providers, ensuring seamless integration and optimal performance. The ideal candidate should have 7+ years of hands-on experience managing large-scale networks, including physical on-prem devices and their virtualized counterparts in one or more public cloud providers. The company offers competitive compensation, remote work, and a collaborative company culture.

Senior QA Engineer

Company: Wasabi Technologies

Location: Remote

Posted Feb 01, 2025

Wasabi Technologies is a fast-growing company revolutionizing the Cloud Storage industry with its innovative and cost-effective solution. The company is recognized as one of the best places to work in Boston. The Senior QA Engineer role involves working on complex projects, preparing testing strategies, and executing automated and manual tests. The ideal candidate should have 5+ years of software testing experience, 3+ years of coding experience with Linux and Python, and 2+ years of experience with Kubernetes and related tools. Knowledge of FedRamp and TPN is a bonus.

Product Owner & Training Specialist - BenefitPoint

Company: World Insurance Associates LLC

Location: Remote

Posted Feb 01, 2025

The job posting is for a Product Owner and Training Specialist role at BenefitPoint. The role involves managing system configurations, ensuring data integrity, leading system migrations for newly acquired offices, and creating and delivering training programs. The ideal candidate should have strong project management skills, technical expertise, and a passion for training. They will oversee system configuration, coordinate setup for new team members, manage system migrations, lead training sessions, and drive continuous improvement efforts. The role requires proficiency in Microsoft Excel, PowerPoint, and Word, and knowledge of the employee benefits insurance industry is a plus. 35-50% travel is required.

National Account Manager | PMO Director

Company: Centric Software

Location: Remote

Posted Feb 01, 2025

Centric Software is seeking a PMO Director for North America to oversee key customer accounts, ensure successful C8 PLM implementation projects, and lead PMO Transformation initiatives. The role offers flexibility, strong autonomy, and the opportunity to contribute to a growing company. Qualifications include 10+ years of experience in project or PMO management, a track record of successful software implementations, and PMP certification. Familiarity with Jira, Confluence, and agile methodologies is preferred.

Integrations Sales Development Representative

Company: AxisCare Home Care Software

Location: Remote

Posted Feb 01, 2025

AxisCare is seeking an Integrations Sales Development Representative to promote and sell various integrated partners to their current customer base. The role involves responding to and qualifying new inbound leads, tracking success rates, maintaining accurate records, and connecting clients to appropriate resources. The ideal candidate should have excellent communication skills, strong attention to detail, and relevant sales experience. The company offers a competitive salary with commission, full medical insurance, and a generous 401K match. AxisCare, founded in 2011, is a fast-growing home care agency with a web-based management platform that helps agencies manage CRM, scheduling, billing, and more. The company is headquartered in Waco, TX, and has clients in all 50 states and 7 other countries.

Bilingual Customer Success Specialist (PST, Remote)

Company: PolicyMe

Location: Remote

Posted Feb 01, 2025

PolicyMe, a Toronto-based insurtech startup, is seeking a bilingual Customer Success Specialist. The role involves managing life insurance applications, coordinating with clients and vendors, and maintaining accurate policy records. The ideal candidate should have 12 years of relevant experience, strong communication skills, and a positive attitude. PolicyMe offers generous PTO, health benefits, and resources for professional development. The company is committed to equal opportunity and accessibility.

Supply Chain Compliance Program Manager

Company: Palo Alto Networks

Location: Remote

Posted Feb 01, 2025

Palo Alto Networks is seeking a Supply Chain Compliance Manager to drive compliance programs within the supply chain, focusing on ensuring products meet regulatory requirements. The role involves staying current with global regulations, conducting gap assessments, and ensuring compliance with standards like PFAS, TSCA, RoHS, and REACH. The manager will oversee accurate reporting of supply chain compliance data and coordinate responses to customer and distributor inquiries. The ideal candidate will have a minimum of 5 years of experience in supply chain regulatory compliance, in-depth knowledge of global regulations, and experience leading cross-functional teams to drive compliance initiatives across global supply chains.

VBC Technology Solutions Program Lead

Company: Privia Health

Location: Remote

Posted Feb 01, 2025

Privia Health is hiring a Program Lead to develop and manage business capabilities for practices transitioning to value-based care. The ideal candidate should have a strong foundation in healthcare data analytics, a consultant's mindset, and experience with EHRs. The role involves cross-functional collaboration, data exchange management, identity management, and continuous improvement. The salary range is $96,000 - $120,000, with additional benefits and bonuses. Privia Health values diversity and inclusivity.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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