Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

General Manager, ProcurementWorks

Company: Tonkean

Location: Remote

Posted Jan 26, 2025

Tonkean is a customizable process experience platform that enables intelligent, personalized automations across various organizational systems. It aims to improve employee experience by democratizing access to advanced technologies, automating low-value tasks, and facilitating cross-team collaboration. The company is seeking a General Manager for ProcurementWorks to drive product development, delivery, and implementation, ensuring a seamless experience for enterprise procurement teams. The role involves defining product vision, collaborating with stakeholders, overseeing successful delivery, and leading cross-functional teams.

Senior DevSecOps Engineer

Company: ModMed

Location: Remote

Posted Jan 26, 2025

ModMed, a leading healthcare technology company, is recognized for its positive work environment and innovative solutions. The company, founded in 2010, has grown to over 3400 team members and serves eleven specialties. ModMed is currently hiring a DevSecOps Engineer to ensure secure CICD processes and promote secure deployment practices. The company offers a competitive benefits package, including comprehensive medical and dental benefits, 401k matching, generous paid time off, and professional development opportunities.

Head of Customer Success

Company: UltraViolet Cyber

Location: Remote

Posted Jan 26, 2025

UltraViolet Cyber, a leading unified security operations company, is seeking a Vice President and Head of Customer Success. The role involves driving company success through maximizing client retention, achieving operational margin goals, and implementing strategic initiatives. The ideal candidate should have over 15 years of experience in technical security operations, a proven track record in client retention, and strong leadership and communication skills. UltraViolet Cyber offers a competitive benefits package and a diverse work environment.

New Business Account Executive (Midwest)

Company: StackAdapt

Location: Remote

Posted Jan 26, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an experienced Agency Business Development professional to prospect, pitch, and close new agency and brand-direct business. The ideal candidate should have a proven track record in sales, strong commercial abilities, and experience in programmatic advertising. StackAdapt offers a comprehensive benefits package, including flexible vacation, mental health care, and continuous learning opportunities. The company values diversity and inclusivity, fostering a supportive and collaborative culture.

Sr. Product Manager

Company: Lightcast

Location: Remote

Posted Jan 26, 2025

The job posting is for a Senior Product Manager position at Lightcast, a global leader in labor market insights. The role involves facilitating the entire product development cycle, understanding customer challenges, validating opportunities for new capabilities, and collaborating with cross-functional teams. The successful candidate will develop product strategies, work with senior management to create product plans, analyze feedback to shape requirements, drive product innovation, and ensure products remain competitive. The role requires a Bachelor's degree and at least five years of product management experience. Lightcast is committed to diversity, equity, and inclusion.

Professional Services Manager

Company: InterPayments

Location: Remote

Posted Jan 26, 2025

InterPayments, a San Francisco-based FinTech SaaS company, is seeking a home office-based candidate with 8+ years of SaaS technical project management, sales engineering, technical support, or implementation management experience. The role involves customer success, project management, technical expertise, and customer communication. The candidate will be the glue between sales and implementation, coordinating multiple parties to complete projects on time. They will also provide training, support, and answer technical questions. The ideal candidate is highly organized, a self-starter, and has excellent communication skills. The company offers competitive benefits and a remote work opportunity with a pay range of $120,000-$160,000 USD.

New Business Account Executive (West)

Company: StackAdapt

Location: Remote

Posted Jan 26, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an experienced Agency Business Development professional to prospect, pitch, and close new agency and brand-direct business. The ideal candidate should have a proven track record in sales, strong commercial abilities, and experience in programmatic advertising. StackAdapt offers a comprehensive benefits package, including vacation, mental health care, full benefits from day one, work from home reimbursements, and a supportive culture. They have been recognized for their diverse and inclusive workplace, high-performing campaigns, award-winning customer service, and innovation.

New Business Account Executive (East)

Company: StackAdapt

Location: Remote

Posted Jan 26, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an experienced Agency Business Development professional with a proven track record in closing new agency business. The role involves prospecting, pitching, and closing deals while collaborating with other business functions. The ideal candidate should have 3+ years of sales experience, strong negotiation skills, and the ability to communicate complex concepts to executive-level prospects. StackAdapt offers a comprehensive benefits package, including flexible vacation, mental health care, and a supportive work culture.

GTM Strategy Director

Company: ModMed

Location: Remote

Posted Jan 26, 2025

ModMed, a fast-growing healthcare IT company, is seeking a GTM Strategy Director. The role involves aligning sales, marketing, and revenue operations strategies, managing cross-functional projects, and driving revenue growth. The company offers competitive benefits, including comprehensive medical, dental, and vision coverage, a 401k match, generous paid time off, and professional development opportunities. ModMed is recognized for its innovative cloud platform and has received numerous awards for its EHR system and digital health solutions.

Sales Manager

Company: Salesmsg

Location: Remote

Posted Jan 26, 2025

Salesmsg is a fast-growing startup that offers a scalable text messaging and calling platform for sales, marketing, and support teams. They prioritize their customers' success and have been recognized by Inc Magazine as one of the fastest-growing private companies in America. They are looking for an experienced Sales Manager to lead their sales department, own KPIs, and build a high-performance team. The role involves creating a data-driven sales process, closing enterprise-level deals, and collaborating with internal product teams. The company offers remote work, unlimited time off, competitive benefits, and opportunities for growth and promotion.

Solution Architect – Databricks

Company: Cloudaction

Location: Remote

Posted Jan 26, 2025

Databricks is seeking experienced professionals to serve as Solution Architects for large strategic accounts. The role involves collaborating with Enterprise Account Executives to define and implement the technical vision for these accounts, focusing on expanding the adoption of the Databricks platform and integrating machine learning and AI solutions. Key responsibilities include acting as the primary technical advisor, leading customers through their data transformation journey, designing account-specific technical strategies, fostering relationships with client stakeholders, and providing mentorship and technical guidance to peers. Qualifications include 15+ years of experience in technical architecture or consulting roles, big data engineering expertise, data science and machine learning experience, data applications expertise, development skills, and cloud expertise. Preferred skills include Databricks certification and strong communication, problem-solving, and client-facing skills. The role aims to define and implement technical strategies, cultivate lasting relationships with client stakeholders, deliver scalable innovative data architectures and AI/ML solutions, and mentor team members.

IOC Analyst

Company: Q2

Location: Remote

Posted Jan 26, 2025

Q2 is a global provider of mobile banking platforms and technology solutions, serving over 22 million end users across 1300 financial institutions and fintech clients. The company is passionate about its mission to build strong, diverse communities by strengthening financial institutions. Q2 invests in its employees through ongoing learning opportunities, mentorship programs, and internal mobility. The company also hosts an annual Dodgeball for Charity event to support community organizations. Q2 is currently seeking an Integrated Operations Center (IOC) Analyst to join their dynamic and fast-paced team, responsible for monitoring and responding to alerts, driving investigations, and providing triage during incidents and outages. The ideal candidate will have a Bachelor's degree, relevant experience, and strong organizational and multitasking skills. Q2 offers a range of benefits, including remote work opportunities, flexible time off, career development programs, and health and wellness benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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