Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Manager, Billing Operations GPO

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Billing and Accounts Receivable Global Process Owner (GPO) to join their Billing & AR Operations Team. The GPO will play a crucial role in system implementation, automation, and enhancement, defining new processes and refining existing ones within the Billing and AR space. Key responsibilities include identifying areas of improvement in current Billing and AR processes, applying Zuora Billing technical knowledge, defining user stories, requirements, and acceptance criteria, and collaborating with cross-functional teams on system implementations and enhancements. The ideal candidate will have a Bachelor's degree, 3-5+ years of relevant quote-to-cash experience, high proficiency with Zuora Billing and Salesforce, and extensive experience with Agile project management methodologies.

Senior Manager, Training and Content Management

Company: hims & hers

Location: Remote

Posted Jan 24, 2025

Hims & Hers Health Inc, a leading health and wellness platform, is seeking a Senior Manager for Training and Content Management. The role involves leading a team of Training Specialists, Instructional Designers, and Content Analysts to deliver exceptional training and content. The Senior Manager will oversee the development and implementation of comprehensive training programs, manage content, collaborate cross-functionally, and drive continuous improvement. The ideal candidate will have 8+ years of experience in training management, expertise in instructional design, and strong analytical skills. Hims & Hers offers competitive compensation, unlimited PTO, comprehensive health benefits, and a commitment to diversity and inclusion.

Substation Designer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos Engineering is seeking a skilled Substation Designer for a remote or office-based role in Houston, Portland OR, Chicago IL, or Framingham MA. The role involves creating design drawing packages and necessary documents for electric power substations. The designer will be part of a Project Management Office, providing consulting services to electric utilities. Main responsibilities include developing electrical layout/plan drawings, conduit layout/plan drawings, and preparing electrical schematics. The ideal candidate should have a degree in a related field, 3+ years of direct substation design experience, and proficiency in CAD software. Leidos offers opportunities for career growth and is recognized as an industry leader in Power Delivery Services.

Surety Senior Underwriter

Company: Liberty Mutual Insurance

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Liberty Mutual Surety is seeking a Surety Underwriter for its Charlotte or St. Pete Contract Transactional team. The role involves developing and underwriting profitable surety business, servicing independent agents, brokers, and Contract Transactional accounts, and building positive partnerships. Key responsibilities include underwriting and negotiating accounts, managing profitability and retention, performing financial analysis, and staying updated on product lines. The ideal candidate should have a Bachelor's degree in Finance or Accounting, 5+ years of surety underwriting experience, strong analytical skills, and excellent communication abilities.

Senior Software Engineer I, Comms Channels

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring a Senior Engineer I for its Comms team. The role involves building reliable applications, infrastructure, and interfaces to simplify interactions with the healthcare system. The Senior Engineer will collaborate with partners, product managers, and designers to solve complex problems, and work with other engineers to improve technology and apply best practices. The position requires 5+ years of professional software engineering experience, a solid understanding of CS concepts, and the ability to write stable, maintainable code. The role is based in New York City, Tempe, or Los Angeles, with remote options available for eligible candidates. The base pay range is $158,400 - $207,900 per year, with additional benefits including health insurance, 401(k) plan participation, and paid parental leave.

Customer Success Architect

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a transformation-maker for its Customer Success Team. The role involves delivering consultancy and services to F500 companies, acting as a trusted advisor in various areas like Vision & Strategy, Roadmap Development, and Implementation Strategy. The ideal candidate should have a passion for working with customers, fluent in C-level German and English, and have 8+ years of experience in professional services, particularly in technology-enabled transformations. The objective is to ensure customer success and high satisfaction through digital transformation.

Life Underwriting Research Consultant

Company: MassMutual

Location: Boston, MA / Remote

Posted Jan 24, 2025

The Life Underwriting Research Consultant role at MassMutual offers a dynamic and innovative environment, supporting the Office of the Corporate Chief Underwriter. The consultant will engage in diverse projects, including PV studies, vendor evaluations, data source identification, workflow improvements, and predictive modeling. They will collaborate with a forward-thinking team of underwriters and other departments, shaping the underwriting landscape. The role requires a minimum of 8 years of relevant experience, a HS diploma or GED, and proficiency in Microsoft Office Suite and data visualization tools. Preferred qualifications include a Bachelor's Degree, industry designations, and mastery level knowledge of individual life insurance practices.

Offer Manager - Secure Power Cooling

Company: Schneider Electric

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Coding Intelligence Program Manager

Company: Included Health

Location: Remote

Posted Jan 24, 2025

Included Health is seeking a Coding Intelligence Program Manager with extensive experience in healthcare billing, coding, and compliance. The role involves developing, implementing, and managing the coding intelligence program, ensuring compliance with relevant laws and regulations. The candidate will collaborate with internal teams, stay updated on healthcare regulations, provide training, and act as the primary contact for coding compliance inquiries. The position offers a competitive salary range and comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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