Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Underwriter, Small Commercial Workers’ Compensation/Commercial Auto

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Pie Insurance is a company dedicated to making commercial insurance accessible and straightforward for small businesses. They leverage technology to revolutionize the insurance buying and experiencing process. Their diverse team of builders, dreamers, and entrepreneurs are guided by core values and principles. Underwriters play a crucial role, interacting daily with customers and making significant decisions. The role involves assessing medium to complex risks, underwriting and binding new and renewal coverage, and maintaining strong industry knowledge. The ideal candidate should have a high school diploma or equivalent, a bachelor's degree or equivalent experience preferred, and at least 3+ years of commercial underwriting experience. They should possess strong partner relationship skills, knowledge of workers' compensation and commercial auto underwriting concepts, and the ability to balance high transaction volumes. The company offers competitive compensation, equity, comprehensive health plans, generous PTO, and a future-focused 401k match. Pie Insurance is committed to equal opportunity and has been recognized as a leading place to work.

Account Executive

Company: Health-E Commerce

Location: Remote

Posted Jan 24, 2025

Health-E Commerce is hiring an Account Executive for its new business development team. The role involves selling HEC solutions, managing existing accounts, creating and maintaining a sales pipeline, and attaining new partner acquisition goals. The ideal candidate should have a BA/BS in Business, Sales, Marketing, or a relevant field, with a minimum of 5+ years of business development experience. Excellent communication skills, CRM software proficiency, and knowledge of the HR Benefits Industry are required. The compensation package includes a base salary of $80,000 - $100,000, commission, benefits, and flexible PTO. The position is fully remote within the United States.

Senior Software Engineer

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a software engineer with extensive experience in Golang, cloud technologies, and JavaScript frameworks to join the Agent Productivity Tools (APT) team. The role involves building applications to enhance productivity, automate tasks, and leverage AI/ML technologies. The ideal candidate should have a proven track record in integrating AI/ML APIs, large-scale system development, and experience with AWS, Kubernetes, and other related technologies. The company culture is intense and collaborative, with opportunities for mentoring and innovation.

Senior Account Executive- Architecture & Engineering (A&E) Design- REMOTE

Company: Microdesk, Inc.

Location: Remote

Posted Jan 24, 2025

Symetri USA is seeking a Senior Account Executive with 5-10 years of sales/business development experience in Architecture & Engineering (A&E) Design. The ideal candidate should have a proven track record in securing major clients and closing complex deals. They must understand A&E Design processes and possess excellent communication, presentation, and interpersonal skills. The role involves converting new Premium accounts, leveraging Symetri's full range of products and services, and building relationships with key decision-makers. The position is fully remote, offering a competitive salary and comprehensive benefits package. Symetri, founded in 1989, is a global technology solutions provider for design, engineering, construction, and manufacturing businesses, with a focus on sustainability and performance improvement.

PhD Data Partner - Writer - US

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS Digital AI is seeking a PhD Data Partner, a remote role with flexible hours. The ideal candidate will have a PhD in English/Writing, strong proficiency in English, and the ability to explain complex concepts concisely. Key responsibilities include developing complex, original question-and-answer pairs, ensuring questions involve multi-step problem-solving, providing detailed solutions, and collaborating with cross-functional teams. The role offers competitive pay rates, ranging from $40 - $50 USD per hour, and the opportunity to join a global AI Community of over 1 million contributors. TELUS International is committed to equal opportunities and diversity.

Director, State and Local Government Sales - US Northeast Region

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sales Director to build a team and drive new business sales growth in a region. The role involves creating and executing a sales strategy, recruiting and coaching team members, managing forecasts and pipelines, and engaging with C-level executives. The ideal candidate has extensive sales experience, strong strategic thinking, and the ability to build long-term relationships. ServiceNow offers competitive compensation, benefits, and a flexible work environment.

IT Risk & Compliance Specialist

Company: Hitachi Energy

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Finance & Strategy Senior Analyst

Company: Robinhood

Location: New York, NY / Remote

Posted Jan 24, 2025

Robinhood Markets, a leading fintech company, is seeking a Finance & Strategy Senior Analyst to join their Money product team. The role involves building a strong finance foundation for the product, enabling the launch of next-generation spending products. The ideal candidate should have 5+ years of professional finance experience, strong analytical skills, and proficiency in Excel and Google Suite. They will prepare financial reporting, forecasts, and partner with business partners to communicate performance. The role requires regular interaction with senior leadership and strong interpersonal skills. Robinhood offers competitive compensation, benefits, and a dynamic work environment.

Customer Service Representative

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Customer Care professional for a South East Asia & Taiwan role. The ideal candidate will be customer-centric, fluent in English, and have 2+ years of experience in Customer Service. Key responsibilities include managing day-to-day order fulfillment, providing excellent customer service, and collaborating with various departments. The company values Integrity, Intensity, Innovation, and Involvement, and is committed to developing talent and rewarding achievement.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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