Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Content Creator

Company: Ollie

Location: Remote

Posted Jan 24, 2025

Ollie is a company dedicated to enhancing the lives of pets and their owners by providing human-grade, tailored pet food and health services. They are seeking a Content Creator to develop engaging short-form video content for platforms like Instagram and TikTok. The ideal candidate should have a proven track record in social media content creation, a deep understanding of social media platforms, and strong visual and storytelling skills. The role is remote within the US and offers a competitive salary, company stake, and comprehensive benefits. Ollie values diversity, inclusivity, and continuous improvement.

Manager, Billing Operations GPO

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Billing Operations Global Process Owner (GPO) Team member. The role involves identifying areas of improvement in billing and AR processes, applying Zuora Billing technical knowledge, defining user stories, overseeing UAT, and collaborating with cross-functional teams. The ideal candidate will have a Bachelor's degree, 3-5+ years of relevant SaaS experience, high proficiency with Zuora Billing and Salesforce, and strong problem-solving skills. GitLab offers a flexible, remote work environment, comprehensive benefits, and a commitment to diversity and inclusion.

Customer Enterprise Architect:

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Director, Law Firm Attorney Management

Company: LegalZoom

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Strategic Account Executive - Aerospace & Defense (m/f/d) - REMOTE

Company: Ansys

Location: Griesheim, Germany / Remote

Posted Jan 24, 2025

Ansys is seeking a Strategic Account Executive to build long-term relationships with key global customers, driving new business opportunities and maximizing partnership profitability. The role involves understanding customer priorities, articulating Ansys' value, and leading the account planning cycle. Key responsibilities include sales activities, establishing business relationships, understanding competition, creating long-term strategies, facilitating touchpoint activities, documenting ROI, developing partnerships, and maintaining a healthy pipeline. The ideal candidate should have a technical or business degree, 6+ years of experience, and demonstrated success in technical sales. Fluency in English and local language, and up to 50% travel are required. Ansys values innovation, integrity, and employee success, and is committed to diversity and inclusion.

Service Sales Account Manager

Company: Hitachi Energy

Location: Kansas City, MO / Remote

Posted Jan 24, 2025

Senior Product Manager, Network Quality

Company: Field Nation

Location: Remote

Posted Jan 24, 2025

Field Nation is a platform that connects businesses with service professionals, aiming to grow service offerings and empower technicians. The Senior Product Manager Network Quality role is crucial for establishing and maintaining high-quality standards across the marketplace. The role involves leading initiatives to improve provider quality, designing tools and incentives for quality monitoring, and collaborating with cross-functional teams to deliver feature improvements. The ideal candidate should have 5+ years of product management experience, strong analytical skills, and a customer-centric mindset. Field Nation offers a flexible work environment, unlimited paid time off, and competitive benefits.

Cyber Security Architect

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Account Development Representative, Enterprise

Company: Illumio

Location: New York, NY / Remote

Posted Jan 24, 2025

Senior Sales Executive

Company: Oscar Health

Location: Abilene, TX / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages