Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Portland, OR / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of relevant experience, including 2 years with the ServiceNow platform. The role involves developing and positioning product-specific solutions, acting as a thought leader in IT Asset Management and Enterprise Asset Management, and contributing to the generation and maturation of ITAM and EAM pipeline. The consultant will also assist in qualifying customer needs, performing business value assessments, and demonstrating solutions to prospects and existing customers. Up to 20% travel is required. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of relevant experience, preferably with the ServiceNow platform and ITAM product suite. The role involves developing and positioning product-specific solutions, aligning with Product Management and Engineering teams, and creating programs to train Solution Consultants and Sellers. The candidate will also contribute to ITAM solutions, assist in qualifying customer needs, and demonstrate solutions to prospects and existing customers. Up to 20% travel is required. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Clin Ops Delivery Specialist II

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job involves reviewing clinical monitoring visit reports for consistency, liaising with clinical monitoring staff, ensuring compliance with report expectations, customizing templates, evaluating protocol adherence and subject safety, attending internal project meetings, providing forecast estimates, and contributing to regulatory requirements. The role also includes support activities and progress updates.

Sales Director, Risk Bearing Providers

Company: Vim

Location: Remote

Posted Jan 24, 2025

Vim is a rapidly growing middleware platform revolutionizing healthcare through seamless data exchange and collaboration. The Director of Sales will lead a team of Account Executives, focusing on value-based care buyers like ACOs and MSOs. The role involves managing a quota, developing strategic sales plans, and fostering strong customer partnerships. Vim's platform enhances clinical workflows, improves performance, and drives innovation. The company offers a competitive compensation package, comprehensive benefits, and a flexible work environment.

Director, Partner Readiness Programs (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Director of Partner Readiness. The role involves leading a team to transform CrowdStrike's go-to-market strategy for its partner ecosystem, focusing on scaling partners' sales and technical capabilities. Key responsibilities include designing and executing a multi-year partner enablement strategy, developing programs and curriculum, and leading a global team. The ideal candidate should have 10+ years of relevant work experience, program management skills, and experience in designing global partner enablement programs. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Transfer Agent Operations Associate (Hybrid)

Company: Broadridge

Location: Kingston, NY / Remote

Posted Jan 24, 2025

Broadridge is seeking an Associate for a hybrid role involving daily processing of shareholder and DTC presentations. The Associate will review paperwork, ensure service delivery requirements are met, and assist with system development and special projects. Preferred qualifications include a Bachelor's degree, 3+ years of Transfer Agent or Financial industry experience, and strong follow-up, detail-oriented, multitasking, and critical thinking skills. The role offers a competitive hourly rate and comprehensive benefits, with a commitment to a diverse, equitable, and inclusive environment.

Account Executive - SMB (DACH)

Company: Smartsheet

Location: Munich, Germany / Remote

Posted Jan 24, 2025

AWS Marketing Leader

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 24, 2025

Configuration and Data Manager

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos' Multi Domain Solutions Division is seeking a skilled Configuration and Data Manager to support the US Space Force in a hybrid Azure cloud environment. The role involves managing configurations, ensuring data integrity, and facilitating operations across cloud and on-premises systems. Key responsibilities include maintaining the Software Configuration Management Repository, enforcing Configuration Management and Quality Control Plans, and coordinating with various teams. The ideal candidate should have a SECRET clearance, relevant experience, and expertise in Azure services, configuration management, and data governance.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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