Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Equipment Install Technician - Inland Empire/Orange County

Company: Henry Schein

Location: Remote

Posted Jan 24, 2025

The Equipment Install Technician (EIT) position involves providing installation and repair services for Henry Schein customers, requiring a working knowledge of hydraulics, mechanical, and electrical systems. The role necessitates strong troubleshooting skills, professionalism, and interpersonal communication abilities. Typically, 2 or more years of field service experience is required, along with a high school education or equivalent. The position offers a competitive salary range of $49,631 - $68,243, along with comprehensive benefits including medical, dental, vision coverage, 401K, generous time off, and more. Vaccination against COVID-19 is mandatory.

Associate Director, SAP Sales Specialist

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 24, 2025

AI Research Intern, 2025 Summer U.S.

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Sr Revenue Operations Lead, Strategic Initiatives

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Revenue Operations Lead. This role involves leading sales planning processes, collaborating on GTM strategies, and designing territory models. The ideal candidate should have 7+ years of experience in Sales Operations, GTM Strategy, or Territory Planning, preferably in SaaS environments. They must be proficient in Salesforce, Tableau/Domo, Outreach, and other sales operations tools. The position offers a competitive salary range of $136,000—$160,000 USD, along with benefits like medical insurance, unlimited PTO, and a generous Employee Stock Purchase Plan.

Director, Billing and Collections

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Director for Billing & Accounts Receivable. The role involves strategic vision for billing and accounts receivable functions, oversight of daily operations, managing client orders and billings, analyzing payment trends, and implementing process improvements. The ideal candidate will have a Bachelor's degree in Accounting, Finance, or Business Administration, 15+ years in Billing/Collections management, and experience with Zuora and Salesforce. GitLab offers comprehensive benefits, a flexible work environment, and an inclusive culture.

Oracle Cloud - Senior Analyst

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Senior Technical Consultant - Customer Workflows

Company: ServiceNow

Location: Riyadh, Saudi Arabia / Remote

Posted Jan 24, 2025

ServiceNow is seeking Senior Consultants for its Customer Service Management (CSM) solutions. The role involves delivering industry best practices for customer service, field service, knowledge, and contact center processes. The consultant will lead technical aspects of project delivery, including application UI configuration, workflow configuration, and development of client-specific reporting. They will also interface with ServiceNow technical teams and be a subject matter expert on CSM best practices. Qualifications include proven experience in technical consulting roles, knowledge of web technologies, and strong communication skills. ServiceNow is committed to creating an inclusive environment and is an Equal Employment Opportunity Employer.

Account Executive, Mid-Market - Central NJ

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is seeking a Mid-Market Account Executive to join their sales team. The role involves selling security solutions to small to medium-sized businesses, managing the entire sales cycle, and hitting new annual recurring revenue quotas. The ideal candidate should have a hunter mentality, cybersecurity experience, and team selling skills. They must be able to prospect, present value, and manage sales methodology effectively. A good understanding of leveraging other departments and a cultural fit with Abnormal's values are also required. The role offers a base salary range of $90,000—$110,000 USD, with potential for bonuses, RSUs, and benefits.

Director, Claims Management-Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 24, 2025

Alight, a company focused on people's success, is seeking a leader for Disability and Absence Management Claim Service. The role involves strategic vision, managing execution, and leading teams for LOA, STD, ADA, and LTD claims. Responsibilities include developing strategies, assessing business/technology partners, and ensuring regulatory compliance. Requirements include 10 years of claims experience, 7 years in leadership, advanced education, and Lean Six Sigma Certification. Alight offers a comprehensive rewards package, flexible working, and a commitment to diversity and inclusion.

Senior Revenue Accountant

Company: Reddit

Location: Remote

Posted Jan 24, 2025

Reddit, a large online community with millions of daily active users, is seeking a Senior Revenue Accountant. The role involves analyzing and determining accounting treatment for new revenue agreements, collaborating cross-functionally, and developing scalable revenue recognition processes. The ideal candidate should have 3+ years of accounting experience, a Bachelor's degree in Accounting or related field, and CPA certification. Knowledge of GAAP, SOX, and ASC 606 is required. The position offers comprehensive benefits including healthcare, 401k matching, flexible vacation, and parental leave. The base pay range is $103,300—$144,600 USD.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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