Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Customer Success Manager, Digital (US East)

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

The Digital Customer Success Manager (CSM) role at Abnormal Security involves creating and sustaining happy customers, acting as a trusted advisor, and solving customer problems. The role requires strong communication, prioritization skills, and experience in an enterprise SaaS product support environment. Key responsibilities include delivering value realization, cross-functional collaboration, triage and risk mitigation, and maintaining product knowledge. The ideal candidate should have 2+ years of CSM experience, strong written and verbal communication skills, and a Bachelor's degree in a relevant field. The role is remote but requires US East location. Compensation ranges from $95,000 to $112,000 USD.

Surety Senior Underwriter

Company: Liberty Mutual Insurance

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Head of Microsoft Alliance LATAM

Company: Kyndryl

Location: Sebring, FL / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Head of Microsoft Alliance LATAM to lead growth, revenue, and customer adoption through innovative partnerships. The role involves managing a team to expand services signings and revenue, collaborating with customer partners, and creating, building, and managing relationships with alliance partners. The ideal candidate should have 5+ years of sales and business development experience, deep knowledge of Microsoft Partner programs, and outstanding client management skills. Kyndryl offers a competitive compensation range, comprehensive benefits, and opportunities for career growth.

Senior Data Engineer

Company: Braze

Location: New York, NY / Remote

Posted Jan 24, 2025

Braze is a customer engagement platform that values a passionate, kind, and approachable workforce. They seek individuals with extensive data engineering experience to lead the design, implementation, and monitoring of scalable data pipelines and architectures. The ideal candidate should have a proven track record in data engineering, strong SQL skills, and the ability to collaborate effectively with cross-functional teams. Braze offers competitive compensation, flexible time off, comprehensive benefits, and a supportive culture recognized as a Great Place to Work.

Sr. VoIP Engineer (Remote, IND)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior VoIP Engineer. The role involves expanding and supporting enterprise VoIP, collaborating with solution providers, and providing advanced support for various VoIP platforms. The ideal candidate should have extensive experience in VoIP and contact center engineering, strong troubleshooting skills, and excellent customer service abilities. The position offers a dynamic, fast-paced environment with opportunities for continuous learning and improvement. CrowdStrike values inclusivity, career flexibility, and commitment to customers, community, and team members.

IT Internal Audit Associate Director

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 24, 2025

Software Engineer II

Company: Pathward

Location: Remote

Posted Jan 24, 2025

Pathward is a hybrid remote office company dedicated to growing talent anywhere, with onsite locations in Sioux Falls, Scottsdale, Troy, Franklin, and Dallas. They are a financial empowerment company working with innovators to increase financial availability, choice, and opportunity for all. Pathward is seeking a software developer with experience in Python frameworks, AWS services, and CICD tools. The role involves developing flexible, maintainable solutions, solving development problems, and participating in software development processes. The company values diversity and inclusion, and encourages applications from women and people of color. The salary range is $69,098 - $127,614, with additional benefits including health insurance, 401k, life insurance, disability benefits, and paid time off.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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