Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Sales Director

Company: Arrow Electronics

Location: Remote

Posted Jan 24, 2025

Senior ADABAS Database Administrator

Company: Ensono

Location: Remote

Posted Jan 24, 2025

The job posting is for a Mainframe Database position at Ensono, requiring a Bachelor's degree and 8+ years of experience in Software AG ADABAS/Natural. The role involves database software upgrades, administration, tuning, and maintenance, including problem-solving with vendors, disaster recovery, and 24x7 on-call support. The ideal candidate should have extensive experience in ADABAS database administration, performance tuning, and security, along with strong communication and teamwork skills. Ensono values work-life balance, offering remote work options, unlimited PTO, and comprehensive benefits.

Head of Disputes

Company: Robinhood

Location: Denver, CO / Remote

Posted Jan 24, 2025

Clinical Training Manager

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring a Clinical Training Manager. The role involves leading and overseeing the development, implementation, and evaluation of training programs for clinical and non-clinical staff. The manager will ensure staff are equipped to deliver high-quality service and meet regulatory standards. The position requires 4+ years of experience in operations-based learning and development, and proficiency in designing and delivering training programs using various modalities. The role is based in New York City, Tempe, or Los Angeles offices, or remotely from select states, with a base pay ranging from $92,880 to $135,450 annually. Oscar values diversity and offers comprehensive benefits.

Senior Health and Science Specialist, Amyloidosis Multi-Disciplinary Specialist, St. Louis W., MO

Company: Pfizer

Location: Remote

Posted Jan 24, 2025

Pfizer is seeking a seasoned sales professional with a minimum of 5-10 years of experience in pharmaceutical, biotech, or medical device sales. A Bachelor's Degree is required, but equivalent experience can be considered. The ideal candidate should have a proven track record in formulating and executing territory business plans, demonstrating strong teamwork and analytical skills. Experience in rare disease, specialty areas, product launches, and hospital sales is preferred. The role is remote, field-based, and covers St. Louis, Joplin, Springfield, and up to the Iowa state line. Relocation assistance may be available.

Arity- Business Systems Manager - Arity

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate, a company with over 90 years of experience, is seeking a Business Systems Manager. The role involves developing and implementing project reviews, system analysis, enhancements, and testing of various applications. The manager will act as a liaison between IT, product managers, compliance, and end-users. Key responsibilities include analyzing project requirements, recommending solutions, and driving system changes. The company offers a competitive salary and a flexible, inclusive environment. The job involves supervisory duties and requires a bachelor's degree and 7+ years of experience.

Lead Data Scientist

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate is seeking a data-driven solutions leader to develop end-to-end machine learning systems, focusing on cloud performance, observability, and security. The ideal candidate will have experience in building and optimizing cloud-based ML systems, with proficiency in at least one major cloud provider. They should be familiar with modern data science tools and libraries, and have a Masters Degree with 5+ years of experience. Key responsibilities include identifying efficient tools and techniques, developing data sources to solve business problems, and mentoring team members. The role involves collaborating across teams, establishing best practices, and driving the development and deployment of ML solutions.

Senior Customer Operations Analyst

Company: Sumo Logic

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

VP, Labor Sales

Company: Carrot Fertility

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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