Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 24, 2025

UKG, the largest U.S.-based private software company, is seeking a seasoned sales rep for WFM/HRMS/Payroll solutions. With 80,000 customers across 150 countries, UKG offers a supportive work environment, comprehensive benefits, and an inclusive culture. The role involves assisting with proposals, RFPs, and demos, providing technical sales support, and maintaining a working knowledge of products. The company is committed to diversity and equal opportunity, with a focus on AI-powered solutions for all industries and geographies.

Senior Actuarial Analyst

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring a Senior Actuarial Analyst. The role involves supporting pricing strategies for ICHRA, reviewing performance trends, and informing budget planning. The Senior Analyst will report to the Manager, Actuary, and work in a blended culture, with remote options available. The ideal candidate should have a STEM degree, be an Associate or Fellow of the SOA, and have 3+ years of experience. Bonus points for knowledge of health insurance concepts and tech-forward methods.

Sr Account Executive, Enterprise

Company: Equinix, Inc

Location: Jakarta, Indonesia / Remote

Posted Jan 24, 2025

Senior Developer Advocate

Company: ServiceNow

Location: Weston, MA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an experienced Developer or Engineer with 8+ years in relevant disciplines. The role involves attracting, inspiring, and enabling a thriving ecosystem through proactive engagement, creating innovative content, and building events. The candidate should have experience speaking at tech conferences, blogging, and contributing to open-source projects. Excellent communication skills and relationship building are essential. Travel up to 30% annually may be required.

Senior Product Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Digital Ocean is seeking a Senior Product Manager to lead the product vision and strategy for their Generative AI platform. The ideal candidate will have a strong background in AI/ML, cloud infrastructure, and a customer-first approach. They will work with a team of high-energy Product Managers, Engineers, and Designers to create innovative, AI-driven solutions. The role involves leading product vision, strategy, and roadmap, ensuring simplicity and differentiation, and working across the company to align stakeholders. The candidate will also interact directly with customers to understand their needs and improve the platform's capabilities. In return, Digital Ocean offers a competitive salary, great benefits, a creative work environment, and the opportunity to be part of a fast-paced, growing technology company.

Life Pricing Actuary

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate, a company with over 90 years of experience, is seeking a Life Pricing Actuary. The role involves developing and managing projects using actuarial and statistical standards, influencing data-driven solutions, and leading teams. The ideal candidate will have 8+ years of relevant actuarial experience in Life Insurance, FSA certification, and advanced knowledge in various tools and applications. The compensation for this role ranges from $143,200 to $227,050 annually. Allstate emphasizes inclusivity, diversity, and opportunities for professional growth.

Manager Technical Sales Purification

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Technical Sales Manager - Purification for their BioProduction Division. The role involves managing sales across a broad portfolio of products in an assigned territory, with a focus on accelerating growth in a sophisticated sales environment. The ideal candidate should have a Master's degree or higher in Biotechnology, strong understanding of downstream purification workflows, and extensive sales experience in resins/downstream solution sales. Responsibilities include identifying new opportunities for resin adoption, coordinating with application scientists, and developing account growth strategies. The role requires frequent travel up to 50% and offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Senior HR Business Advisor

Company: Equinix, Inc

Location: Frankfurt, Germany / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior HR Business Advisor. The role involves delivering core advisory services, supporting managers in employee matters, handling HRS escalations, and ensuring compliance with Equinix policies and procedures. The ideal candidate will have experience in managing complex ER cases, understanding employment regulations, and influencing senior leaders. Equinix is committed to diversity and providing an equitable work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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