Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Advisory Solution Consultant - ITAM

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Remote Inside Sales Representative

Company: Liberty Mutual Insurance

Location: Pensacola, FL / Remote

Posted Jan 24, 2025

Liberty Mutual is offering a Remote Inside Sales Agent position in Florida, with a starting base salary of $45K and potential earnings of $55K-$75K through base salary and commission. The role involves handling inbound calls and warm leads, consulting with customers on insurance needs, and converting sales leads into policyholders. The company provides paid training, licensing, and comprehensive medical benefits from day one. Top performers can earn up to $85k+. Qualifications include 2-3 years of sales experience, strong interpersonal and persuasion skills, and a Property & Casualty Insurance license. Liberty Mutual fosters a diverse, equitable, and inclusive workplace.

Manager, Sales Engineering - Mid-Market

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Sales Engineering Manager for its Mainland Mid-market business. The role involves hiring, developing, and leading a high-performing team, managing performance, and working closely with sales, product, support, and customer success teams. The ideal candidate should have a B.S. degree in Computer Science or similar, 2+ years of sales engineering management experience, and expertise in IoT, Networking/Security, SaaS, Cloud Technologies, or Physical Security. The role requires travel up to 40% of the time and is located in the UK or Midland (France, Germany, Netherlands). Samsara offers a competitive total compensation package and a flexible working model.

Automation & Network Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an Automation & Network Specialist for a remote role supporting their Lab Automation group in the European region. The role involves collaborating with multi-functional project teams to plan and develop ETO solutions, understanding customer lab workflows to optimize processes, and developing computer networking solutions. The ideal candidate will have a university degree in a relevant field, 5+ years of automation integration experience, and proficiency in electromechanical problem-solving techniques. They should also have strong interpersonal and communication skills, and be able to travel 75% of the time.

UX Product Designer

Company: Pluralsight

Location: Remote

Posted Jan 24, 2025

Pluralsight is seeking a seasoned Product Designer with 5+ years of experience to lead design initiatives and mentor others. The role involves shaping the future of the ILX Player, a key feature in Pluralsight's platform, which enables learners to engage with multi-modal content. The successful candidate will collaborate with cross-functional teams, drive research strategy, foster collaboration, and mentor junior designers. They should have strong visual and interaction design skills, systems thinking capability, and a track record of leading feature-level projects independently. Pluralsight offers a remote-friendly work environment, competitive compensation, and a strong commitment to diversity and belonging.

UM/UIM Represented/Litigation Adjuster - Remote

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate is seeking a Remote UM/UIM Represented Adjuster to handle automobile accident claims, offering a flexible home-based role with a competitive salary. The role involves investigating accidents, assessing coverage and damages, and providing exceptional customer service. The ideal candidate will have 3+ years of experience in bodily injury claim handling, strong communication skills, and proficiency in insurance policies and critical thinking. Allstate provides a technology bundle, connectivity reimbursement, and potential for a $1,000 licensing sign-on bonus. The company values diversity and inclusivity, offering opportunities for professional growth and impact.

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 24, 2025

Senior Product Designer - Core Products

Company: GlossGenius

Location: Remote

Posted Jan 24, 2025

GlossGenius, a platform empowering small business owners with various management tools, is seeking a Senior Product Designer. The role involves leading the design of user experiences, collaborating with cross-functional teams, and understanding customer needs. The ideal candidate will have 5+ years of experience in product design, advanced prototyping skills, and a passion for empowering small businesses. Benefits include flexible PTO, competitive insurance, parental leave, retirement savings, professional development, and team bonding opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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