Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Fraud & Identity Specialist (Contract)

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a company revolutionizing the grocery industry, is seeking a Fraud & Identity Analyst for a 6-month contract. The role involves identifying fraud patterns, conducting investigations, managing customer appeals, and ensuring platform security. The ideal candidate should have 1-2+ years of experience in Fraud, Data Processing, or Support, strong communication skills, and the ability to work in a fast-paced environment. Familiarity with ZenDesk and proficiency in Excel/Google Sheets are preferred. This remote position offers competitive compensation and benefits, with a base pay range of $23-$23 USD depending on the candidate's location.

B2B SaaS Sales Manager & Revenue Contributor (FULLY REMOTE)

Company: WhatConverts

Location: Remote

Posted Jan 23, 2025

WhatConverts, a B2B SaaS company, is seeking a seasoned Sales Manager with deep experience in selling SaaS products to SMB and midmarket clients. The role involves leading a high-performing team, driving revenue growth, and collaborating with Marketing and Customer Success. The ideal candidate should have a proven track record in managing outbound sales cycles, coaching team members, and demonstrating a strong analytical mindset. The company offers a fully remote work environment with comprehensive benefits, including health insurance, 401k matching, and generous PTO.

Product Manager

Company: Meta

Location: Remote

Posted Jan 23, 2025

Customer Service Advisor (German Speaker) Tripadvisor Rentals

Company: TripAdvisor

Location: Las Vegas, NV / Remote

Posted Jan 23, 2025

Tripadvisor, the world's largest travel site, is seeking a Customer Service Advisor for its Rentals division. The role involves handling inbound/outbound calls/emails or chats in English and German, troubleshooting technical issues, and resolving complex cases using mediation and negotiation skills. The ideal candidate should have 1-3 years of customer service experience, strong problem-solving skills, and a customer-oriented attitude. Fluency in English and German (C1 level) is essential. The position offers an opportunity to work in a fast-paced environment, multitask, and contribute to revolutionizing travel experiences.

Executive Assistant & Project Manager

Company: BlackLine

Location: Remote

Posted Jan 23, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function and delivering innovative solutions. They are seeking an experienced executive assistant with strong administrative and interpersonal skills to support the Chief Commercial Officer. The role involves managing calendars, arranging travel, preparing reports, planning offsites, and handling information requests. The ideal candidate should have at least 6 years of experience in a similar role, proficiency in Microsoft Office applications, and strong problem-solving skills. BlackLine offers a culture that is kind, open, and accepting, with opportunities for professional development and growth.

Software Engineer - Serverless

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 23, 2025

Datadog is expanding its Serverless team to enhance support for FaaS products like AWS Lambda and upcoming offerings from partners. The team focuses on high-scale distributed systems for real-time data collection and user-friendly UIs for understanding serverless applications. Engineers will help establish industry standards for serverless monitoring tools, collaborating with teams working on metrics, distributed tracing, and logs analytics. The role requires significant experience in one or more languages, a focus on code simplicity and performance, and the ability to design high-scale architectures. Bonus points for experience with systems like Redis, Cassandra, or Kafka, and with Python, Go, or Java. Datadog offers a competitive salary, equity package, and comprehensive benefits, including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The estimated yearly salary ranges from $130,000 to $300,000 USD.

Director, Visual Experience Pre/Post Sales Engineering

Company: Samsung Electronics America

Location: Remote

Posted Jan 23, 2025

Samsung is seeking a B2B Solution sales leader to drive software solution sales, focusing on the Digital Signage market. The role involves working closely with the VX team in Korea to develop sales strategies and increase software solution sales attach rate to hardware-focused offerings. Key responsibilities include defining key partnerships, creating new market entry strategies, and building a strategic partner ecosystem. The ideal candidate should have a Bachelor's Degree in a relevant field, 12+ years of B2B sales experience, and a proven track record in managing external partnerships and driving business opportunities. They should also possess strong consultative selling skills, experience in contract development, and the ability to interact with multiple sales channels.

Arity - Product Marketing Intern

Company: Arity

Location: Remote

Posted Jan 23, 2025

Allstate is offering a Product Marketing Consultant Intern position with a focus on market research, content development, campaign analysis, and sales enablement. The ideal candidate should be a self-starter, comfortable with ambiguity, and able to synthesize complex topics into easy-to-understand language. The role involves working collaboratively with multiple stakeholders and influencing product positioning and messaging. The compensation is between $20 and $42 an hour, based on experience and qualifications. Allstate values customer centricity, digital literacy, inclusive leadership, and learning agility. The company is committed to diversity and inclusion, and does not discriminate based on various factors including veteran status.

Oncology Quality Lead

Company: Q-Centrix

Location: Remote

Posted Jan 23, 2025

Q-Centrix, the largest provider of clinical data management solutions to acute care hospitals, is seeking a Clinical Data Lead. This role involves managing quality tasks, ensuring partner satisfaction, and serving as a subject matter expert. The ideal candidate should have an Oncology Data Specialist (ODS) Certification, 1+ years of direct data abstraction experience, and proficiency in MS Office. Q-Centrix offers a competitive rewards package, including flexible work environment, robust benefits, and opportunities for professional development.

Area Scouts | Sports - Regional Manager | Athlete Evaluator

Company: Area Scouts

Location: Remote

Posted Jan 23, 2025

Area Scouts is a rapidly growing athlete health and development platform, aiming to become the world's leading program. They offer full-time and part-time positions for sports coaches, instructors, trainers, physical therapists, evaluators, and scouts. The company is committed to preventing youth sports injuries through proper athlete development, and they provide comprehensive training, medical/dental benefits, and flexible schedules. Area Scouts emphasizes diversity, inclusion, and equal opportunity, and they promote within the organization. Their mission is to ensure athletes' health and provide high-level training at affordable costs.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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