Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Manager, Foundational Data Platform

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a Senior Manager, Foundational Data Platform to lead a team in developing a data platform for the construction industry, aiming to revolutionize this historically underserved sector. The role involves building tools, libraries, and standards for an event streaming processing pipeline, managing data systems, and ensuring data quality. The position offers high visibility, strategic and technical challenges, and the opportunity to work with passionate engineers. It's based in Carpinteria, CA, or Austin, TX, and requires immediate joining.

Manager Software Engineering, SRE Embedded

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager to join their team and revolutionize the construction industry. The role involves leading a team of Reliability Engineers to improve the reliability of Procore's services, mentoring team members, and collaborating with internal customers and leadership. The ideal candidate should have a degree in MIS or related field, 8+ years of experience in software, DevOps, or Reliability Engineering, and experience scaling teams and leading large initiatives. Procore offers a culture that encourages ownership and innovation, along with competitive benefits.

Internal Communications Specialist

Company: Procore Technologies

Location: Carpinteria, CA / Remote

Posted Jan 23, 2025

Product Marketing Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

Mortgage Loan Processor

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded over $7.8 billion in loans for around 35,000 projects across 27 states. The company, with over 400 employees, aims to revitalize aged U.S. housing stock and provide move-in ready homes. The Loan Analyst role involves processing loans, working with third parties, borrowers, and mortgage brokers, and meeting processing and funding goals. The ideal candidate has 1-2 years of experience as a Loan Analyst/Processor, strong computer skills, and excellent communication abilities.

Demand Generation Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

Internal Auditor, Revenue

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a motivated Internal Auditor, Revenue, to join their growing department. The role involves building relationships across various business groups, ensuring controls are effective, and conducting operational internal audits. The ideal candidate will have a background in public accounting/consulting or in-house internal auditing, with experience in SOX programs and revenue recognition accounting standards. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Staff Backend API Engineer

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are developing financial products to empower business owners, allowing them to concentrate on their products and business expansion. Their team, spread across the US and Canada with offices in San Francisco and more opening, is expanding. They are seeking a Backend/API software engineer to build financial software services for small businesses. The engineer will design APIs for all Hatch products, manage partner integrations, scale automated processes using rule-based and machine learning models, and develop real-time accounting and money movement platforms. The ideal candidate should have strong programming fundamentals, experience with Java, Kotlin, Scala, or similar languages, familiarity with backend web frameworks, and relational database experience. Hatch values scalable, durable, and easy-to-use code, and offers a supportive team environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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