Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

GIC Sales Rep

Company: Donnelley Financial

Location: Remote

Posted Jan 23, 2025

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, offering insightful technology, industry expertise, and data insights globally. The role involves developing and maintaining strong client relationships with influential fund industry executives, growing revenue base, and collaborating with other DFIN divisions. The ideal candidate should have domain expertise in Fund Reporting and Prospectus process, strong network in the industry, and proven track record in achieving sales targets. They should be adept at virtual selling, have excellent communication skills, and be proficient in using Salesforce and other software tools.

ETRM Team Lead / Project Manager Enterprise Software (f/m/d)

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking an ETRM Team Lead Project Manager for their Enterprise Software team. This role, based in Austria, offers a flexible home/office arrangement. The successful candidate will manage ETRM software implementation projects, support the sales team, and build strong customer relationships. They will be responsible for project planning, execution, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree or higher in a related field, at least 6 years of ETRM project management experience, and domain knowledge in energy trading. Fluency in German and English is required. Hitachi Energy values sustainable energy solutions and places people at the heart of their business success.

Premium Support Engineer

Company: Collibra

Location: Remote

Posted Jan 23, 2025

Collibra is expanding its Premium Customer Support team by seeking a Premium Support Engineer (PSE). The PSE will be a product expert, assigned to a small number of Collibra's most strategic Premium customers, supporting post-implementation product issues. The role involves proactive and reactive problem-solving, relationship building with customer technical staff, and collaboration with various Collibra departments. The ideal candidate has 5+ years in a technical customer-facing role, preferably in an SaaS environment, with experience in Technical Account Management, Support, or similar roles. They should have a strong interest in developing deep customer relationships and facilitating discussions about enterprise IT architecture. The position is based in Brussels, Belgium and offers competitive benefits, professional development opportunities, and a flexible work culture.

Senior Program Manager, Major Capital Equipment Global Capacity Delivery

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Capacity Program Manager. The role involves strategic capacity and inventory planning, supplier relationship management, change management, data-driven insights, cross-functional collaboration, risk management, and capacity agreement negotiation. The ideal candidate should have a degree in Supply Chain Management or related field, extensive experience in capacity and inventory management, proficiency in data analysis and ERP systems, and strong leadership and communication skills.

BIM Consultant – Civil/Infrastructure

Company: Microdesk, Inc.

Location: Remote

Posted Jan 23, 2025

Symetri, a company specializing in technology and business process consulting for infrastructure projects, is seeking a BIM Consultant with a civil background. The role involves reviewing and improving Owners' Civil CAD, BIM, and GIS requirements, providing Autodesk Construction Cloud assistance, contributing to BIM Execution Plan development, and onboarding new Civil vendors. The ideal candidate should have a Bachelor's degree in Civil Engineering, practical experience with Autodesk AutoCAD Civil 3D, Autodesk Construction Cloud, and GIS, and knowledge of Integrated Project Delivery and Virtual Design and Construction methods. Soft skills include eagerness to learn, adaptability, effective communication, and problem-solving abilities. Symetri offers competitive salaries, comprehensive benefits, and an environment that fosters professional growth.

Corporate Controller

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Corporate Controller to oversee financial reporting, compliance, and operations. The role involves managing the accounting team, ensuring GAAP and SEC compliance, leading internal controls, and providing financial analysis. The ideal candidate should have a Bachelor's degree in Accounting or Finance, CPA or equivalent, and at least 15 years of accounting experience, including public company roles. Strong leadership, communication, and analytical skills are required. The position offers a competitive compensation package, benefits, and opportunities for professional growth. iRhythm is a leading digital healthcare company dedicated to creating solutions for disease detection, prediction, and prevention.

Regional Vice President, Jumbo Sales

Company: Maven Clinic

Location: Remote

Posted Jan 23, 2025

Maven Clinic, a leading virtual healthcare provider for women and families, is seeking a Regional Vice President of Sales. The role involves growing Maven's relationships with large employers, creating market demand, and driving sales goals. The ideal candidate should have 10+ years of direct sales experience, a strong performance history, and a deep understanding of the healthcare ecosystem. Maven offers comprehensive benefits including access to its platform, wellness partnerships, hybrid work, extensive parental leave, professional development stipends, and 401K matching.

Senior Staff Software Engineer

Company: ServiceNow

Location: Redmond, WA / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to make the world work better for everyone. The job role involves building high-quality, scalable code, working with product owners, contributing to new product development, mentoring colleagues, and managing multiple projects. Qualifications include 10+ years of Java experience, passion for JavaScript, advanced knowledge in data structures, algorithms, and relational databases, and experience with modern UI frameworks. The role offers a competitive base pay, equity, variable compensation, and benefits. ServiceNow is an equal opportunity employer, committed to creating an accessible and inclusive experience for all candidates.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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