Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Machine Learning Engineer

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Atlassian, a distributed-first company, is seeking a Senior Machine Learning Scientist for its Central AI team in Bellevue, WA. The role involves developing and implementing cutting-edge machine learning algorithms, collaborating with various teams, and integrating AI functionalities into Atlassian products. The ideal candidate should have a degree in Computer Science, 3+ years of industry experience, expertise in Python or Java, and experience in building and scaling ML models. Atlassian offers competitive compensation, perks, and a culture that values diverse perspectives.

Senior Software Engineer, Full Stack - Shopping (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Shopping is seeking a Senior Software Engineer with at least 3 years of professional experience. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and cloud services. The ideal candidate should have experience in Java, Scala, Python, Go, or Node.js, and be familiar with AWS, GCP, Azure, or other cloud services. The position offers competitive salaries and benefits, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Principal Business Consultant, Infrastructure

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a Principal Consultant for Infrastructure to work with their largest customers, defining innovative design, engineering, construction, and management strategies. The role involves leading transformational change, building effective organizations, and ensuring exceptional delivery against the Customer's Success Plan. The ideal candidate should have a Bachelor's degree in a related field, at least seven years of experience in the Civil Engineering/Infrastructure industry, and strong skills in strategic thinking, innovation, program management, and communication. Preferred qualifications include advanced knowledge of Autodesk products and industry practices.

GenAI Architect

Company: ServiceNow

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Responsable Des Opérations de la Chaîne D'Approvisionnement Du Site

Company: Cummins

Location: Remote

Posted Jan 23, 2025

Cummins Inc. is seeking a talented Site Supply Chain Manager to join their specialized Logistics team in Chassieu, France. The role involves leading the logistics operations service, ensuring efficient warehouse operations management, safe work environment, stable supplier relationships, standardized processes, strategic problem-solving, client satisfaction, continuous improvement, and employee development. The ideal candidate should demonstrate strong leadership and team management skills, deep supply chain knowledge, effective communication and collaboration, analytical and strategic thinking, a university degree in Logistics/transport, business management, or related field, and significant relevant professional experience. Fluency in English (B2 level minimum) is required.

Manager, Treasury

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a health insurance company founded in 2012, is seeking a Manager, Treasury to join their Treasury team. The role involves managing the corporate investment portfolio, assisting in setting investment strategy, and managing relationships with third-party investment managers. The position requires a Bachelor's degree in Finance, Accounting, Economics, or equivalent, along with 4+ years of investment management experience. The successful candidate will report to the VP, Treasurer and reside in one of the specified states. Oscar offers competitive pay, employee benefits, and a flexible work culture.

Senior Product Manager, Consumer Insights

Company: Axios

Location: Remote

Posted Jan 23, 2025

Axios, a reputable media company, is seeking a Senior Product Manager for Consumer Insights. The role involves leading data-driven strategies, collaborating across departments, and utilizing the company's data platform to create valuable insights. The ideal candidate should be an expert in consumer insights, agile methodologies, and data analysis. They must possess strong communication skills and the ability to turn complex data into understandable business narratives. Axios offers a competitive salary, comprehensive benefits, and a positive work environment.

Enterprise Account Executive

Company: GANNETT

Location: Remote

Posted Jan 23, 2025

PERFORMANCEiQ offers a comprehensive performance solution for local businesses within the USA TODAY NETWORK. It provides unique insights from 125 million consumers and millions of local leads annually, coupled with end-to-end service using local marketing best practices. The Enterprise Sales Executive/New Business Development role requires a highly personable, intelligent individual to lead digitally focused sales efforts, partnering with clients to deliver a broad set of solutions including pay for performance, website development, SEO, social media, and more. The role involves identifying customer needs, developing account plans, and custom client solutions, with a focus on digital marketing. Successful candidates should have 5+ years of B2B sales experience, digital marketing aptitude, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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