Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Total Loss Claims Adjuster I,II, or Senior - National General

Company: Allstate

Location: Remote

Posted Jan 23, 2025

National General, a subsidiary of The Allstate Corporation, is seeking an experienced claims adjuster. The role involves investigating and confirming facts of advanced automobile accidents, determining coverage, liability, damages, and negotiating claims. The ideal candidate should have a Bachelor's degree, 2+ years of experience, and understand insurance policies, industry trends, and company relationships. They will handle all aspects of advanced auto claims, identify potential fraud, and meet customer needs using strong service skills. The compensation is $50,400.00 - 76,125.00 annually, based on experience. National General offers a flexible, inclusive environment with opportunities for professional growth.

Engineering Manager, Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager, Cloud Traffic Engineering to join their mission to revolutionize the construction industry. The role involves building, managing, and evolving a team focused on designing and maintaining scalable, reliable global traffic delivery infrastructure. The successful candidate will drive excellence in operations and cloud networking, partner with various teams to improve customer experience, and mentor team members. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software/infrastructure engineering, and expertise in global cloud networking or network design for large-scale web applications.

Backend Developer

Company: Autodesk

Location: Quebec City, Canada / Remote

Posted Jan 23, 2025

Autodesk's Entertainment & Media Solutions (EMS) division is seeking a Backend Developer to join their innovative and collaborative team. The role involves contributing to all aspects of software development, including architecture, design, estimation, development, testing, and release. The ideal candidate will have 3+ years of experience as a backend developer using Java, a deep understanding of software design principles, and strong troubleshooting skills. They should be passionate about developing innovative technology and thrive on problem-solving. The role involves working on highly technical software projects that power major film productions, collaborating with product owners, software architects, and other engineers, and enhancing engineering practices within the web development discipline.

Digital Content Producer

Company: HomeAdvisor

Location: Denver, CO / Remote

Posted Jan 23, 2025

SAP Consultant FICO

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Director of Impact Distribution

Company: Human Ventures

Location: Remote

Posted Jan 23, 2025

The job posting is for a Director of Impact Distribution position at Picture Motion. The role involves overseeing the Screening Tours division, managing a team of 3-4 people, and reporting to the COO. The ideal candidate is a data-loving, organized individual with strong client relationship skills, creativity, and experience in independent film distribution or impact producing. The role requires wearing multiple hats, from day-to-day operations to high-level strategy development and business development support. The company works with prestigious clients like National Geographic, Amazon Studios, and Patagonia, and has a strong commitment to social impact through film and TV.

HRBP Manager

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Talent Strategy professional for its Global Marketing organization. The role involves supporting the HRBP Manager in executing talent strategy, including organization design, restructuring, and workforce KPIs. Key responsibilities include enabling BU/Function leaders, designing HR programs, driving employee engagement, and providing HR policy advice. The ideal candidate should have excellent interpersonal skills, knowledge of HR processes, and at least 5-8 years of direct client-facing HR experience. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Manager, Sales Strategy & Field Operations (9828)

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company empowers businesses to make smarter, more profitable decisions, improving operating margins. Coupa values a collaborative culture, innovation, and global impact. The role involves defining and driving global sales programs, partnering with stakeholders, and conducting sophisticated data analysis. Requirements include 5+ years of experience in related roles, strong analytical skills, and proficiency in Microsoft Office Suite. The estimated pay range varies based on location.

ISV Partner Manager

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an ISV Partner Manager to join their Partnerships team. The role involves supporting and growing partnerships within a defined industry vertical, enabling ISV and referral partners, and overseeing the development and management of strategic partners. The successful candidate will proactively execute the partner strategy, drive engagement based on data-driven findings, and work cross-functionally to ensure partner success. Key responsibilities include establishing relationships with ISV partner organizations, driving partner success, managing day-to-day partner relations, and collaborating with various teams to develop sales enablement and marketing opportunities. Procore is looking for someone with 3+ years of partner account management experience, preferably in the construction industry, and strong communication and executive presence skills. The position offers remote work in the US, and reports to the Senior Director, App Marketplace.

Data Verification Specialist

Company: ShiftKey

Location: Remote

Posted Jan 23, 2025

ShiftKey is a platform revolutionizing healthcare staffing by connecting facilities directly with licensed professionals, addressing America's staffing shortages. The Data Verification Specialist role involves confirming licensure, verifying vaccinations, and maintaining accurate work logs. This position, based in Poland with remote work flexibility, requires strong attention to detail, English proficiency, and team collaboration skills. ShiftKey offers a high-growth environment, above-standard paid time-off, remote work options, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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