Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Market OCM Leader

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl, a leading technology systems provider, is seeking a Senior Market OCM Leader. This role involves driving profitable growth, leading multi-disciplinary teams through complex consulting engagements, and creating strategic change agendas within large accounts. The ideal candidate will have a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Responsibilities include developing and executing OCM strategies, mentoring a high-performing team, identifying new opportunities, building client relationships, positioning the organization as a thought leader, overseeing budgets, driving continuous improvement, and recruiting top talent. Qualifications include an advanced degree in OCM, extensive experience in leadership roles, OCM consulting experience, and strong communication and client relationship skills.

Senior Solution Sales Executive

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. The Solution Sales Manager role involves overseeing market success of specific product lines, supporting strategy and solution wins, and coaching team members. Qualifications include 7+ years of experience in specialty solutions, understanding of business sales processes, and traver required: 30-50%. ServiceNow is an equal opportunity employer, promoting diversity and inclusivity.

Manager, Accounting

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an Accounting Manager to oversee general ledger accounting operations and close processes for the US business. The role involves managing a team of staff and senior accountants, ensuring accurate books and records, and implementing world-class accounting practices. The ideal candidate should have 5+ years of progressive accounting experience, 2+ years of leadership experience, and be a US CPA. They should also possess strong technical accounting acumen, familiarity with foreign currency accounting, and the ability to promote a 'coaching culture'. The role offers opportunities for career development in a hyper-growth environment and a competitive compensation package.

Data Analysis

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Sr Director, Research & Development

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Sr. Dir. of Research and Development for Protein Diagnostics. The role involves driving the PDX business new product strategy, leading NPD projects, and creating a compelling technology roadmap. The ideal candidate should have a PhD in Biochemistry, Immunology, or related field, extensive R&D experience in diagnostics, and a proven track record of innovation. The position requires proficiency in English and approximately 25% global travel.

Principal Product Manager | Security

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Oracle Applications Engineer

Company: Arrow Electronics

Location: Remote

Posted Jan 23, 2025

Arrow Electronics, a global provider of electronic components and enterprise computing solutions, is seeking an Oracle Applications Engineer. The role involves working with a global scope, supporting business applications, specifically quoting and pricing. The engineer will be responsible for gathering requirements, collaborating with different teams, and delivering application solutions. Key responsibilities include designing functional solutions, conducting integrations and migrations, providing thought leadership, and ensuring project delivery on time and budget. The ideal candidate should have 6+ years of experience with Oracle Applications, experience with Oracle Pricing or Quoting, and proficiency in software development tools like Java, Angular, Azure, or BI Publisher. Arrow offers competitive compensation, benefits, and growth opportunities.

Manager, Actuary, Property & Specialty Analytics, Home State Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual's US Retail Markets Personal Lines Property & Specialty Analytics team is seeking a Manager, Actuary for the Home State Indications team. The role involves managing property products worth over $10B annually, developing state-level indications, and collaborating with Home State Management. The successful candidate should have strong analytical skills, project management experience, and excellent communication abilities. They must also foster teamwork, inclusiveness, and innovation. Qualifications include a Bachelor's degree, preferably a Master's, FCAS or near-FCAS designation, and 5-10 years of progressive experience. Liberty Mutual values diversity and offers comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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