Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Equipment Service Technician - Lowell, MA

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview describes a position for an Equipment Service Technician (EST) near Lowell, MA. The role involves providing repair and installation services for dental equipment, with a focus on excellent customer service. Key responsibilities include diagnosing technical problems, maintaining inventory, producing detailed service reports, and complying with OSHA regulations. The ideal candidate should have 3-5 years of dental industry experience, intermediate troubleshooting skills, and the ability to work independently. Preferred qualifications include 3 Level 1 Certifications, proven ability to administer tasks accurately, and intermediate computer skills. The role requires substantial physical effort, including lifting and climbing ladders.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Project Manager II - Treasury Management Implementations

Company: PNC

Location: Remote

Posted Jan 23, 2025

PNC is seeking a Project Manager II for their Treasury Management Implementations organization. The role involves managing multiple SaaS projects simultaneously, leading an internal team, and maintaining project documentation. The ideal candidate should be organized, have strong issue-resolution and communication skills, and be able to predict and anticipate issues. This is a remote position with a base salary ranging from $45,000 to $119,600. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Digital Sales Executive (9819)

Company: Coupa

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Customs Associate

Company: Flexport

Location: Remote

Posted Jan 23, 2025

APAC Research Contractor, FrontierView

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The job posting is for a remote research contractor position in the APAC region, reporting to a senior researcher. The role involves monitoring economic, political, and regulatory developments, and supporting the team's analysis of their implications for multinational companies. The contractor will be part of FrontierView's global research team, producing syndicated content for senior executives at multinational organizations. The ideal candidate should have a passion for consumer goods and retail businesses, strong macroeconomic fundamentals, and excellent communication skills. A Bachelor's or Master's degree from a top-tier institution, demonstrated research experience, and proficiency in Microsoft Office are required. Knowledge of Japanese and/or Korean is preferred. The contract duration is 6-12 months.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Senior Software Engineer, Remote (US Eastern)

Company: Cobalt

Location: Remote

Posted Jan 23, 2025

Cobalt, a remote-first cybersecurity company, is seeking a Senior Software Engineer to join their team. The role involves driving advancements in their Pentest as a Service (PtaaS) and Offensive Cybersecurity platform. The ideal candidate will have at least 5 years of full-stack web development experience, proficiency in Kotlin, JavaScript, and cloud environments, and a commitment to writing clean, maintainable code. The position offers competitive compensation, mentorship opportunities, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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