Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Account Executive (Manufacturing Industries)

Company: Mendix

Location: Remote

Posted Jan 23, 2025

Mendix, a leading low-code application development platform, is seeking a New Logo & Expansion Account Executive. The role involves identifying new business, strategically navigating prospective accounts, and converting prospects into long-term customers. The ideal candidate should have proven experience in selling to key verticals, addressing complex IT challenges, and selling enterprise software solutions. They should possess excellent interpersonal skills, resilience, and the ability to inspire and lead a matrix team. Mendix values diversity and encourages applications from talented, passionate candidates.

Data Manager (Pricing and Analytics Strategy)

Company: Kaizen Analytix

Location: Remote

Posted Jan 23, 2025

The job posting is for a Pricing and Analytics Consultant Manager Contractor Role. The role involves assessing the company's pricing strategies, conducting data analysis, and developing recommendations to optimize the pricing model. The ideal candidate should have advanced Excel skills, expertise in PowerPoint, strong analytical skills, and experience in pricing analysis or related fields. Familiarity with data visualization tools and complex pricing models is a plus.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Senior Software Engineer, Marketplace

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a leading grocery delivery service, is seeking a Senior Backend or Fullstack Engineer to join their Marketplace pillar. The role involves innovating and enhancing backend systems to improve shopper and customer experiences. The engineer will architect, build, and maintain excellent backend applications, contribute to the development of Marketplace and logistics systems, and envision new features. The ideal candidate should have 5+ years of backend development experience, expertise in Ruby or Python, and a solid understanding of Rails or Pandas. Preferred qualifications include experience with geospatial and mapping problems, data pipelines, highly asynchronous systems, and front-end tech stacks like React.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 23, 2025

Executive Assistant,

Company: CDW

Location: Remote

Posted Jan 23, 2025

Territory Sales Manager

Company:

Location: New Orleans, LA / Remote

Posted Jan 23, 2025

Head of Finance

Company: Cofactr

Location: Remote

Posted Jan 23, 2025

Cofactr is a hardware supply chain management platform that aims to revolutionize the technical hardware supply chain by ensuring precision, efficiency, and ease of management. The company, a proud member of the Y Combinator W22 cohort, has seen consistent revenue growth and substantial venture funding from esteemed VCs including Bain Capital Ventures. Cofactr is currently seeking a strategically and systems-minded Head of Finance to lead financial planning, modeling, and operational processes. The ideal candidate will have experience in strategic finance roles, preferably within both SaaS and non-SaaS businesses, and a proven track record in managing financial operations for businesses with diverse revenue streams.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 23, 2025

Trainer, Customer Success

Company: brightwheel

Location: Remote

Posted Jan 23, 2025

Brightwheel is seeking a trainer for its customer-facing teams. The ideal candidate is a teacher and coach who can help new team members ramp up effectively during their first 30 days. The role involves identifying training needs, developing and updating training materials, setting new hire goals, and delivering training using various formats. The candidate should have 3+ years of experience in a customer-facing role, strong coaching and teaching skills, and the ability to work in a fast-paced startup environment. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits.

Lead BI Analyst

Company: CDW

Location: Remote

Posted Jan 23, 2025

Task Force Manager (East)

Company: Landing

Location: Remote

Posted Jan 23, 2025

Landing is a membership network offering fully furnished apartments across the US for a minimum of 30-day stays with no long-term obligations. They are hiring a Task Force Manager for the West Region to ensure member experience and success in various markets. The role involves traveling 80% of the time, managing member support tickets, resolving maintenance requests, and evaluating market performance. The ideal candidate should have 2+ years of hospitality experience, strong interpersonal skills, and a bias for action.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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