Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

SR Software Engineer II

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, seeks a Senior Software Engineer II - Data to lead technology projects, build and manage data pipelines, and collaborate with various teams. The role involves working with Azure Data Pipelines, integrating with Data Lake, and engineering data sets for advanced analytics. The ideal candidate should have a BS or MS in Computer Science, 7+ years of software development experience, and hands-on experience with Azure Integration Services and DevOps toolset. CDW offers a culture of collaboration, career growth, and diverse perspectives.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

CRE Large Loan Originator - Director

Company: Deutsche Bank

Location: New York, NY / Remote

Posted Jan 23, 2025

Deutsche Bank's Commercial Real Estate (DBCRE) Group is seeking a Large Loan Originator for its New York office. The role involves sourcing, originating, structuring, and closing $250+ million-sized commercial real estate financings. The successful candidate will work closely with various teams including loan underwriters, capital markets desk, credit risk management, and asset managers. Key responsibilities include soliciting new business, developing relationships with clients, and coordinating loan processing and closing. The ideal candidate will have a strong network in the CRE industry, a proven track record in originating large debt financing deals, and extensive real estate finance experience. Deutsche Bank offers a diverse and inclusive environment, competitive compensation, and a hybrid working model.

Account Manager, International Sales

Company: Orasure Technologies

Location: Remote

Posted Jan 23, 2025

DNA Genotek, a part of the OraSure family of companies, develops products for high-quality biological samples in nucleic acid testing. Their innovative tools include rapid tests for HIV and Hepatitis C, sample self-collection products, and oral fluid laboratory tests for drug abuse. DNA Genotek's products are marketed worldwide, supporting various industries like genomic research, diagnostics, pharmaceuticals, and personalized medicine. Account Managers at DNA Genotek are responsible for managing territories, maximizing sales, and promoting company products. The OraSure family of companies offers competitive benefits, a diverse and inclusive environment, and committees focused on employee well-being, community involvement, and sustainability.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a Direct Tax Manager to lead a team of tax professionals in managing US income tax compliance, audits, planning, forecasting, and accounting processes. The role involves proposing strategies to reduce corporate tax burden, managing global tax compliance calendar, and providing performance management to team members. The ideal candidate should have a Bachelor's degree, 5+ years of relevant tax experience, strong knowledge of ASC 740, and excellent communication skills. CDW values collaboration, inclusivity, and professional growth, offering a life in balance and opportunities for significant impact on organizational success.

Palo Alto Networks Instructor - 1099 Contract - Part time / flexible!

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The role involves conducting in-person and virtual training, designing training exercises, delivering training, and assessing results. The instructor will leverage deep subject matter expertise to provide a high-quality learning experience, empowering students to develop and validate their cyber skills. This is a part-time, contract position requiring PCNSE and Palo Alto Networks Certified Security Platform Instructor certifications, previous technical training experience, and strong communication and collaboration skills.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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