Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

HRBP Manager

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Research Associate I - Patient Preference

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Research Associate I position involves supporting patient preference research projects, conducting background and literature reviews, assisting in developing preference elicitation instruments, interviewing patients and physicians, analyzing qualitative data, and creating client deliverables. The role requires a Master's or Bachelor's degree in a quantitative discipline, relevant job experience, and proficiency in MS Office software. Experience with statistical programming languages and ATLAS.ti is preferred. The position offers a competitive salary range of $70,000.00-$95,000.00 in Maryland, along with a comprehensive Total Rewards package including health benefits, paid time off, retirement programs, and more.

Sr Account Director, Business Development - AES

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Account Director for its Business Development team, specifically for the Accelerated Enrollment Solutions (AES) business. The role involves securing and retaining business through professional sales activities, positioning PPD as a primary provider for clinical development work, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, relevant experience (equivalent to 5+ years), and a proven track record in hunting and securing new business opportunities. The company's mission is to enable customers to make the world healthier, cleaner, and safer.

Bid Manager

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking a Bid Manager to join their innovative team. The role involves creating bids/estimations/quotations based on customer specifications, developing speciation/design solutions with clients, and managing all technical, financial, and operational aspects of bids. The successful candidate will work across various business streams, cultures, and countries, building relationships within the organization. They will also assist in implementing and promoting Hitachi's sales and tendering policies and procedures. Essential requirements include 5-10 years of Bid/Tendering Management experience, recognized engineering qualification, and knowledge in HV and MV sectors. The company offers an inclusive work environment, career growth opportunities, supportive team, work-life balance, and competitive benefits.

Principal Success Architect

Company: ServiceNow

Location: Mumbai, India / Remote

Posted Jan 23, 2025

Investing Analyst

Company: Ensono

Location: Remote

Posted Jan 23, 2025

Engineering Manager (Provider CX & Group Practice Tooling)

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental health tech company founded in 2019, aims to revolutionize mental healthcare by making it accessible to all. With over 45,000 providers and 1 million patients served, Headway is expanding its engineering team. They're seeking experienced engineering leaders to join newly formed teams focused on tooling for Group Practices and delivering best-in-class support experiences. The ideal candidate will have 3-5+ years of software engineering and management experience, a strong technical foundation, and a product mindset. Headway offers competitive compensation, comprehensive benefits, and a commitment to diversity and inclusion.

Site Payments Associate II

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The job description involves compiling data for site payments, ensuring adherence to regulations, managing payment responsibilities, building relationships with study sites, and resolving payment-related issues. The role also includes training study teams on site payment processes and managing investigator funds. A Bachelor's degree is required, and the job involves semi-routine tasks with occasional deviations. The individual will typically follow established procedures and contact individuals within their department, occasionally outside the organization.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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