Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Customer Marketing Manager

Company: Fusion Risk Management

Location: Remote

Posted Jan 23, 2025

The Customer Marketing Manager role at Fusion involves crafting and executing strategies to enhance customer adoption, retention, and advocacy. Key responsibilities include building customer engagement and retention programs, developing marketing programs for account growth, and collaborating with various teams to support upsell and crosssell initiatives. The ideal candidate should have a BA in marketing communications or a related field, previous experience in marketing management or customer success, and proficiency in digital marketing tools. They should also possess strong analytical and project management skills, and have 5-7 years of relevant customer lifecycle customer marketing experience in B2B SaaS. The role involves creating and deploying campaigns, measuring their success, and supporting customer success and account management teams. The candidate will also be expected to improve the overall customer experience, develop lifecycle engagement programs, and partner with cross-functional teams to build a customer story library. In the first six months, the candidate will familiarize themselves with Fusion's operations, review existing customer communications, and actively engage in building and delivering customer marketing programs.

Ecosystem Growth Lead, DefAI

Company: Ava Labs

Location: New York, NY / Remote

Posted Jan 23, 2025

Senior Director, Counsel, Labor & Employment

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview involves representing HSI and its subsidiaries in various labor and employment legal matters, providing high-quality legal advice and counsel. Key responsibilities include advising on diverse topics like employee terminations, performance management, investigations, leaves of absence, and more. The role requires supervising junior counsel, managing legal risks, drafting employment-related documents, and developing training programs. The ideal candidate should have expert knowledge of labor and employment law, strong leadership skills, and the ability to work independently. The position requires a minimum of 7+ years of post-bar experience and a Juris Doctor degree.

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Jersey City, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Principal Data Platform Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian is seeking a Principal Data Platform Engineer with extensive experience in big data systems and software engineering. The role involves designing, developing, and maintaining innovative data platforms, collaborating with cross-functional teams, and driving operational excellence. The ideal candidate should have a PhD, Bachelor's, or Master's degree in Computer Science or equivalent, with 10+ years of experience in Data/Software Engineering. Familiarity with AWS services, cloud architecture patterns, and machine learning is beneficial. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Network Service Engineer III

Company: Equinix, Inc

Location: Frankfurt, Germany / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Network Service Engineer III. The role involves network design, planning, capacity management, vendor evaluation, and troubleshooting. The candidate must have a Bachelor's degree in a related field, proven experience in network engineering, and expertise in troubleshooting complex network issues. Key responsibilities include network operations, troubleshooting, collaboration, NetDevOps, automation, monitoring, continuous improvement, AI integration, security, and compliance. The ideal candidate should possess strong problem-solving skills, project management abilities, and excellent communication skills.

Digital Sales Executive (9776)

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, is seeking a Digital Sales Executive to connect with mid-market organizations across Europe. The role involves exceeding annual sales targets, developing account plans, and selling Coupa's cloud-based spend management solutions. The ideal candidate should have direct sales experience in the software industry, a proven track record of achieving sales quotas, and strong executive presence. Fluency in English is mandatory, and knowledge of another European language is beneficial. The role requires moving to Madrid within 3-6 months. Coupa values innovation, collaboration, and global impact, offering a culture driven by transparency and excellence.

Lead Integration Engineer/ Associate Architect

Company: Coupa

Location: Pune, India / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers an innovative AI solution driven by trillions of dollars of global spend data. The company values collaboration and has a global impact, empowering employees to make profitable business decisions. The role involves leading integration solutions, partnering with the business, and working with various tools and databases. Candidates should have extensive experience in integration, automation, and programming.

FP&A Intern

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking an FP&A Intern. The role involves assisting with financial analysis, forecasting/budgeting, operational/metric analysis, business partnering, and ad hoc reporting. Key responsibilities include supporting Tax, Rent and CAM quarterly forecast and monthly expenses tracking, M&A business partnering, and utilizing Hyperion tool for financial data entry and KPI retrieval. The ideal candidate should be proficient in Microsoft Excel, have a basic understanding of accounting principles, strong communication skills, and be detail-oriented. Equinix is committed to diversity and equal employment opportunities.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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