Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Asset Manager

Company: ORIX Corporation USA

Location: Boston, MA / Remote

Posted Jan 22, 2025

The Stabilized Senior Asset Manager is responsible for overseeing a regional portfolio of multifamily properties syndicated through the LIHTC program. This role involves monitoring real estate and investment performance, implementing strategies to maximize operational performance, and mitigate risk. The Senior Asset Manager is expected to be an expert in LIHTC asset management, compliance, taxation, partnership agreements, workouts, and project management. Essential duties include reviewing and approving investor equity installments, coordinating equity release processes, monitoring rent levels and permanent loan requirements, and conducting year-end reviews of financial statements and tax returns. The role also involves developing and implementing management strategies to address operational, market, or physical deficiencies, and understanding regional economic and demographic trends.

Senior Manager, Enablement

Company: Zillow

Location: Remote

Posted Jan 22, 2025

Principal Engagement Manager - West Region

Company: ServiceNow

Location: Scottsdale, AZ / Remote

Posted Jan 22, 2025

Fall Actuarial Analyst Co-op (Supporting US team)

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate, a leading home and auto insurer in Canada, is seeking a student pursuing a degree in Actuarial Science, Math, Statistics, or related field. The role is a fully remote co-op opportunity from September to December, focusing on rate reviews, data analysis, and communication with business partners and regulatory authorities. Allstate values its employees, promoting growth, diversity, and work-life balance. The company has been named a Best Employer in Canada for nine consecutive years and is committed to making a positive difference in the community.

Field Sales Leader - New England Territory

Company: Restaurant365

Location: Remote

Posted Jan 22, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, seeks a Field Sales Leader to manage a team of sales executives. The role involves leading a team of 5-8 hunters, responsible for customer visits and new business development. The successful candidate will focus on establishing Restaurant365's SaaS platform as the top backend resource in the industry. Key responsibilities include leading a commercial sales team, developing sales strategies, maintaining reporting, managing MRR quotas, and supporting full-cycle sales executives. The ideal candidate should have 3-5+ years of experience managing SaaS and restaurant outside sales teams, proficiency in high-volume selling, and experience developing teams and territories. Familiarity with Salesforce and Microsoft software systems, along with excellent communication skills, is required. The position offers a salary range of $115,000-$135,000 + commission, comprehensive benefits, and equity options.

Summer Co-op: Business Insights Analyst- Service

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate is seeking a Business Insights Analyst to join their Customer Insights & Analytics team. The role involves collaborating with service distribution channels, leveraging data and analytics to support strategies for profitable growth. Key responsibilities include redesigning reports into automated, interactive dashboards, providing data support for new business projects, and responding to ad-hoc analytics requests. The ideal candidate should possess strong analytical skills, attention to detail, and proficiency in tools like Power BI, SQL, and Microsoft Suite. Allstate offers a flexible environment that encourages growth and impact, with a focus on inclusivity and diversity.

Arity- Data Scientist Senior Manager - Arity

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Arity, a remote data and analytics company founded by The Allstate Corporation in 2016, is seeking a Sr. Manager for its Core Telematics team. The role involves leading R&D teams in developing advanced driver behavior detection algorithms from smartphone sensor data. The ideal candidate should have a proven track record in machine learning, predictive modeling, and signal processing. Responsibilities include building vision and strategy, leading teams, understanding business problems, and deploying models into production. The compensation for this role ranges from $143,200.00 to $227,050.00 annually.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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