Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Orthodontic Sales Specialist - MI/OH

Company: Henry Schein

Location: Remote

Posted Jan 22, 2025

The Orthodontic Sales Specialist (OSS) is tasked with achieving sales goals through a consultative selling approach, servicing orthodontic and general dental professionals. Key responsibilities include selling core orthodontic products and Reveal Clear Aligner systems, building long-term relationships, promoting clinical education, and meeting sales targets. The role requires strong communication skills, product expertise, and the ability to self-initiate and manage sales contacts.

Quality Technology Solutions Systems Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Quality Tech Solutions Systems Specialist to join their team. The role involves configuring and implementing solutions in the Veeva Quality Suite, collaborating with multi-functional teams, providing support for system-related issues, and maintaining strict attention to detail. The ideal candidate will have a high school diploma or equivalent, 3 years of experience with quality management systems, and at least 1 year of experience with Veeva Quality Suite. Strong problem-solving skills, customer service capabilities, and team-oriented mindset are required. This position offers the opportunity to work on industry-leading electronic Quality Management Systems Solutions that support clinical research, making a positive impact on a global scale.

Advisory Solution Consultant - ITAM

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. The position requires territory management skills, pipeline building, and working with Sales counterparts for execution excellence.

Scrum Master - HRSD ServiceNow

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

We are seeking an experienced Scrum Master to lead our agile team in the development, implementation, and optimization of HR Service Delivery (HRSD) solutions on the ServiceNow platform. The ideal candidate will have a strong understanding of agile methodologies and experience with the ServiceNow platform.

Remote Inside Sales Representative

Company: Liberty Mutual Insurance

Location: Pensacola, FL / Remote

Posted Jan 22, 2025

Liberty Mutual is offering a Remote Inside Sales Agent position in Florida, with a starting base salary of $45K and potential earnings of $55K-$75K through base salary and commission. The role involves handling inbound calls and warm leads, consulting with customers on insurance needs, and converting sales leads into policyholders. The company provides paid training, licensing, and comprehensive medical benefits from day one. Top performers can earn up to $85k+. Qualifications include 2-3 years of sales experience, strong interpersonal and persuasion skills, and a Property & Casualty Insurance license. Liberty Mutual fosters a diverse, equitable, and inclusive workplace.

Sr Solution Consultant - Healthcare

Company: ServiceNow

Location: Raleigh, NC / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 5+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, and providing product demonstrations. The ideal candidate will have technical expertise with cloud software solutions and experience collaborating with product management, product marketing, partners, and professional services. The position offers a base pay of $100,050 - $155,100, plus equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer, valuing inclusivity and diverse backgrounds.

VP, General Partner (Biopharma) US -Remote

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job description outlines a role at Thermo Fisher Scientific, focusing on relationship management, account ownership, growth strategies, operational quality, innovation, and team management. The role requires a bachelor's degree, preferably an MBA, and over 15 years of relevant experience, particularly in a CRO, pharmaceutical, or medical device sales industry. Key responsibilities include cultivating high-level relationships, driving team performance, developing growth strategies, ensuring operational efficiency, fostering innovation, and managing a high-performing team. The role demands excellent leadership, communication, and strategic thinking skills, with the ability to handle complex situations and multiple responsibilities.

Account Executive, Defence & Intelligence

Company: Planet

Location: Remote

Posted Jan 22, 2025

Planet, a global company with offices in multiple countries and remote employees worldwide, is seeking an Account Executive for Germany and Poland. The role involves growing Planet's Government sales pipeline and book of business in Government Intelligence, Defense, and National Security sectors. The ideal candidate should have a proven track record in government sales, technical understanding of geo-spatial imagery products, and strong network in these sectors. They will be responsible for identifying, qualifying, negotiating, and closing large and medium-size deals, driving sales revenue targets, and managing the contracting and Government procurement process. The role also involves collaborating with various teams to foster customer relationships, develop sales pipelines, and ensure successful onboarding for new customers.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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