Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Implementation Manager, Accounting

Company: Restaurant365

Location: Remote

Posted Jan 22, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, seeks an Implementation Manager with a strong accounting background and project management skills. The role involves leading end-to-end new client implementations, managing multiple projects, and training customers on the R365 platform. The ideal candidate should have 1+ years of bookkeeping experience, a proven track record in project management, and a solution-oriented mindset. Preferred qualifications include restaurant/hospitality industry experience, SaaS implementation experience, and previous R365 experience. The position offers a salary range of $70,000 - $80,000/year, comprehensive benefits, and equity options. Restaurant365 values equitable pay, transparency, and a positive work environment.

Senior Web Analyst - (Miami, FL)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Web Analyst with 5+ years of experience in web analytics. The role involves analytics implementation, data analysis, conversion rate optimization, SEO support, and cross-functional collaboration. The ideal candidate should have expertise in web analytics tools, statistical analysis, and data visualization. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Wind Hub Technician - Ohio

Company: GE Vernova

Location: Delaware, OH / Remote

Posted Jan 22, 2025

The Wind Hub Technician position involves local travel within the wind site, maintaining optimal turbine operations, safety, quality control, and warranty repairs. The role requires 1-2 years of experience in wind technology or electrical work, and involves troubleshooting complex mechanical, hydraulic, and electrical problems. The technician will work with site and hub leadership, perform maintenance and repairs, document work, and collaborate with GE's remote operations center. The job offers a competitive compensation package and opportunities for professional development.

Molecular Technical Sales Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Technical Sales Specialist role for Molecular, Equipment, and Post Transplant product lines involves building strategic relationships with customers, developing new opportunities, and growing sales. The position requires in-depth knowledge of Molecular product workflows within HLA, including PCR, SBT, RT-qPCR, SSO, and NGS. Key responsibilities include developing account growth strategies, understanding customer goals, providing HLA Molecular solutions, and participating in regional trade shows. The ideal candidate should have a Bachelor's Degree in Molecular Biology, minimum 3+ years of sales experience in the Clinical Industry or Transplant HLA Market, and Microsoft Software Experience. The role offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Account Manager "Centre France - Clermont Ferrand" (H/F)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific, a global leader in science, is seeking an Account Manager for its Chromatography and Mass Spectrometry division. The role, based in Clermont-Ferrand, involves promoting and selling the division's products, maintaining long-term client relationships, and collaborating with internal teams to provide exceptional customer service. The ideal candidate should have a technical understanding of the products, sales experience, and strong communication skills. Thermo Fisher Scientific offers a supportive work environment, continuous training, and a comprehensive benefits package.

Account Manager III

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an Account Manager for the Microbiology Business Division (MBD). The role involves achieving annual revenue goals for consumables and capital within the clinical segment. The AM will be responsible for technical sales to hospitals and reference laboratories, including presentations, site visits, and quota achievement. The team includes 4 other AMs, an ISS, a KAM, and an ISR. Key responsibilities include identifying prospective buyers, negotiating contracts, providing accurate sales data, delivering presentations, and leading key customer relationships. The ideal candidate should have a Life Science degree, familiarity with clinical laboratory sales, and 3+ years of consultative sales experience. Thermo Fisher offers competitive remuneration, healthcare, 401k, and a range of employee benefits.

Advisory Solution Consultant - ITAM

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Water Program Manager

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking a Water Program Manager to oversee water-related efforts for its expanding global data center portfolio. The role involves coordinating with various teams, ensuring compliance with water regulations, and optimizing water usage. The ideal candidate should have a civil or environmental engineering background, extensive experience in water infrastructure projects, and proficiency in data analysis tools.

Project Manager Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

This job involves overseeing the supply chain for complex global clinical trials, ensuring compliance with company and client requirements. The role includes developing study-specific plans, coordinating with internal teams, integrating clinical supplies into the supply chain, participating in training on new regulations, representing the department internally and externally, mentoring junior team members, and contributing to process improvement initiatives. The position requires a Bachelor's degree or equivalent and relevant experience, comparable to 5+ years.

Enterprise Account Executive

Company: ServiceNow

Location: Ottawa, Canada / Remote

Posted Jan 22, 2025

ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter and better. The company was founded by Fred Luddy in 2004 and has since grown to serve over 8,100 customers, including 85% of the Fortune 500.

Sr Enterprise Account Executive - Transportation & Logistics

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers a cloud-based platform that connects people, systems, and processes to improve work efficiency. They seek a sales professional to develop relationships with C-suite executives in the Transportation and Logistics sector, oversee account management, and act as a trusted advisor to clients. The ideal candidate has 10+ years of software sales experience, resides in the Southeastern US, and is willing to travel up to 50%. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Technical Sales Specialist (m/f/d) Recombinant Proteins - Germany North/East

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is a world leader in serving science, with annual revenue exceeding $40 billion. The company is recruiting for a field-based Technical Sales Specialist to establish relationships with Key Opinion Leaders and life science customers.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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