Exceptional Customer Service Jobs in USA
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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.
Financial Analyst
Company: Ardent
Location: USA
Posted Jan 31, 2025
Ardent is a company that values both its employees' professional growth and their personal wellbeing. They offer competitive benefits, professional development opportunities, and a culture that embraces flexibility, innovation, collaboration, and career growth. Ardent is currently seeking a Financial Data Analyst for a hybrid-remote role in the Washington DC area. The ideal candidate will have experience in financial data analysis, particularly in healthcare fraud investigations, and proficiency with tools like CFIS Checkwriter, Bankscan, and OCR technology. The role involves conducting detailed financial analyses, developing data pipelines, providing training, and collaborating with the team.
Billing Platform Product Manager
Company: Vercel
Location: USA
Posted Jan 31, 2025
Vercel is seeking a Billing Platform Product Manager to develop and optimize their billing infrastructure for a diverse customer base. The role involves product and price management, usage and metering, financial operations, enterprise and contract management, and billing customer experience enablement. The ideal candidate should have deep billing expertise, technical depth, a commitment to quick execution, strong influence, and a quantitative background. Vercel offers competitive compensation, inclusive healthcare, learning and growth opportunities, flexible time off, remote work options, and a commitment to fostering an inclusive community.
Engineering Manager - Community Support Platform
Company: Airbnb
Location: USA
Posted Jan 31, 2025
The Community Support Platform (CSP) is a crucial system for Airbnb's customer support operations, utilizing advanced technology to provide efficient and high-quality service. The Ambassador Routing and Channels (ARC) team focuses on optimizing customer issue tracking and routing. The role involves leading a team of software engineers to enhance customer issue flow and scalability, shaping technical-product vision, and building a strong engineering team. A typical day includes cross-functional collaboration, team leadership, and fostering a culture of engineering excellence. The ideal candidate has 9+ years of software development experience, 35+ years of leadership experience, and a degree in CS or equivalent. Strong expertise in system optimization, excellent communication skills, and a track record of building high-performing engineering teams are required. The position is remote-eligible in states where Airbnb has a registered entity.
Senior Accountant
Company: Bluesight
Location: USA
Posted Jan 31, 2025
Bluesight is a high-growth healthcare IT company seeking a Senior Accountant with 4+ years of experience. The role involves managing financial growth, recording transactions, preparing monthly financial reports, and ensuring audit compliance. The company offers a competitive salary, benefits, and a collaborative culture. The ideal candidate is a detail-oriented, flexible, and motivated professional with strong communication skills and experience with NetSuite.
Data Scientist - Inference/Support Products
Company: Airbnb
Location: USA
Posted Jan 31, 2025
Airbnb is seeking a Data Scientist with expertise in causal inference to join their Customer Support Data Science team. The role involves collaborating with cross-functional teams to build scalable systems, personalize customer service offerings, and design interventions for critical challenges. The ideal candidate will have 4+ years of relevant industry experience, strong fluency in Python, SQL, and statistical programming, and a proven ability to communicate effectively. The role is remote-eligible in the US, with occasional work at an Airbnb office possible. Airbnb is committed to diversity and inclusion.
Programmatic Media Specialist
Company: Cendyn
Location: USA
Posted Jan 31, 2025
The Programmatic Media Specialist position is a crucial role in the eCommerce digital marketing department, requiring a strong passion for digital media and advanced programmatic skills. The specialist is responsible for designing, executing, measuring, and optimizing marketing strategies for programmatic campaigns. They will develop audience-centric targeting strategies, manage campaigns, select inventory sources, and optimize performance to meet or exceed KPIs. The ideal candidate should be resourceful, strategic, and analytical, providing innovative recommendations based on trends, market research, and campaign performance data. Key responsibilities include designing and managing display, native, and video campaigns, stewarding campaigns, understanding DSP auction dynamics, managing client budgets, and identifying new audience segments and trends. Requirements include a BA/BS, 2+ years of programmatic campaign management experience, understanding of RTB, DSPs, ad exchanges, and SSPs, and proficiency in Microsoft Office suite. Competencies include managing complex campaigns, understanding tracking and floodlight tags, following team processes, being detail-oriented, self-motivated, and having strong communication skills.
Senior Site Reliability Engineer
Company: ScienceLogic
Location: USA
Posted Jan 31, 2025
ScienceLogic is seeking a Senior Site Reliability Engineer with extensive experience in cloud technologies and automation. The ideal candidate will be responsible for enhancing the company's SaaS infrastructure security protocols, collaborating across the organization, and participating in architecture, security, and operations reviews. They will also lead design reviews, build secure systems, and design, automate, test, and monitor cloud-native technologies. The role involves investigating and resolving issues, identifying and automating measurement of operations SLAs and SLOs, and participating in the on-call rotation. The candidate should have 10+ years of SRE or cloud operations experience, a proven track record in operating production SaaS environments within security standards, and skills in problem-solving, scripting, and cloud automation tools.
Application Security Analyst
Company: GuidePoint Security
Location: USA
Posted Jan 31, 2025
GuidePoint Security is seeking an Application Security Analyst to join their elite team. The role involves delivering a range of Application Security services, including DevSecOps and AppSec Program Assessments, Architecture Reviews, Threat Modeling, and designing DevSecOps pipelines. The analyst will work on challenging projects, solve complex problems, and provide technical leadership. Key requirements include experience in Application Security service offerings, DevSecOps implementations, and a broad range of DevOps tooling. Strong communication skills and InfoSec community involvement are also expected. A Bachelor's degree in a relevant discipline or equivalent experience is preferred.
Clinical Data Manager
Company: eClinical Solutions
Location: USA
Posted Jan 31, 2025
eClinical Solutions is a company that specializes in accelerating clinical development initiatives for life sciences organizations worldwide. They offer expert data services and the elluminate Clinical Data Cloud, providing clients with self-service access to all their data from a centralized location and advanced analytics for smarter, faster business decisions. The company is committed to driving innovation in clinical trials through better data management and analytics, using their elluminate technology platform to automate manual processes and proactively manage clinical programs. They are seeking an experienced Clinical Data Manager with a proven track record in data management, strong analytical skills, and proficiency in Microsoft Office Applications, EDC, and Clinical Data Management Systems. eClinical Solutions is a fast-growing company that values diversity and inclusivity, offering opportunities for career growth and impacting the future of healthcare.
Tier 1 Support Analyst
Company: Syndigo
Location: USA
Posted Jan 31, 2025
The Tier 1 support analyst role involves providing excellent customer service, managing daily tasks, maintaining product knowledge, and troubleshooting technical issues. The ideal candidate should have 12 years of customer service experience, strong communication skills, and the ability to work independently and as part of a team. They should also be proficient in Microsoft Office and have a positive attitude.
Customer Success Manager
Company: Olo
Location: USA
Posted Jan 31, 2025
Olo is seeking a Customer Success Manager with at least 2 years of relevant experience in customer success, account management, or enterprise sales. The role involves managing a portfolio of 30+ customers, driving product adoption, maintaining customer health metrics, and collaborating with internal teams to identify and drive key goals. The position offers a competitive salary range of $54,500 - $74,100 annually, depending on experience and location, and is eligible for incentive compensation. Olo values diversity and encourages applicants who may not meet every qualification to apply.
Data Engineer
Company: Red Canary
Location: USA
Posted Jan 31, 2025
The Business Data Infrastructure (BDI) Team at Red Canary is the core of their data and analytics ecosystem, ensuring consistent, accurate, and accessible data. They adopt a data product approach, treating datasets and pipelines as standalone assets with clear ownership and quality standards. The Data Engineer role is crucial in designing, building, and maintaining the data infrastructure, enabling departments to leverage reliable datasets for innovation and growth. The role involves building scalable data infrastructure, developing data products, ensuring data quality and governance, collaborating with cross-functional teams, and continuously optimizing for scalability and efficiency.