Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Lead Product Designer

Company: SQUIRE

Location: USA

Posted Jan 31, 2025

SQUIRE is a leading business management system for barbershop owners, offering custom-branded tools, resources, and guidance to help attract and retain customers, manage operations, and increase revenue. Founded in 2015, SQUIRE is trusted by barbers in over 4000 shops across more than a thousand cities worldwide. As a Lead Product Designer, you will work closely with leadership, partner with outside teams, and mentor junior designers to create intuitive user experiences and scalable systems for barber management and booking products.

Lead ServiceNow Developer- Senior Consultant

Company: Dynamo Technologies

Location: USA

Posted Feb 01, 2025

The SWIFT program aims to enhance service delivery, improve code quality, and reduce administrative overhead by integrating, customizing, and developing ICE applications. The Lead ServiceNow Developer role is crucial for deploying ServiceNow solutions, requiring technical expertise, leadership, and strong communication skills. Dynamo, the employer, is a full-lifecycle digital transformation company that values partnerships, boldness, and authenticity, providing top-tier services and exceeding expectations.

Program Manager - Customer Success Operations

Company: brightwheel

Location: USA

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by empowering teachers, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Program Manager to drive operational efficiency and improve customer experiences. The ideal candidate will have a minimum of 4 years of operations or program management experience, a deep understanding of customer needs, and exceptional stakeholder management skills. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Senior Program Manager - Customer Success Operations

Company: brightwheel

Location: USA

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by empowering teachers, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking a seasoned Program Manager to lead a team of 23 Program Managers, driving critical business functions, and improving operational efficiency. The ideal candidate should have 5+ years of operations or program management experience, a deep understanding of customer needs, and a commitment to delivering exceptional customer experiences.

Mid Market Account Executive

Company: Yubico

Location: USA

Posted Jan 31, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They have a strong company culture and employees located in over 14 countries, with headquarters in Stockholm, Sweden and Santa Clara, CA. Yubico's products are used by Fortune 500 companies, government agencies, and individuals in over 160 countries. They offer freedom and flexibility to employees, allowing them to work remotely or hybrid. Yubico values diversity, equity, and inclusion, and has Employee Resource Groups such as YubiPride, YubiBIPOC, YubiSustainability, and YubiWomen. They also donate YubiKeys to organizations helping at-risk individuals through their philanthropic initiative, Secure it Forward. The company is currently hiring a Mid Market Account Executive to drive growth and impact their mission of making the internet more secure.

Senior ServiceNow Applications Developer - Senior Consultant

Company: Dynamo Technologies

Location: USA

Posted Feb 01, 2025

The SWIFT program aims to enhance service delivery, improve code quality, and reduce administrative overhead by integrating, customizing, and developing ICE applications and systems. The Lead ServiceNow Developer will play a crucial role in deploying ServiceNow solutions, requiring strong technical expertise, communication skills, and the ability to work autonomously. The role involves configuring, customizing, and implementing ServiceNow applications, developing advanced scripts, supporting data migration, conducting thorough testing, and troubleshooting technical issues. Dynamo, the company offering this position, is a full-lifecycle digital transformation company committed to providing best-in-class technology and mission support services.

Clinical Research Senior Systems Administrator

Company: TD2

Location: USA

Posted Feb 01, 2025

The company is a leading oncology CRO, dedicated to developing novel treatments for patients. They guide therapies through critical development milestones, combining innovation and expertise. The Senior System Administrator role involves managing CTMS and eTMF systems, ensuring compliance with ICH GCP and regulatory guidelines. The role requires strong leadership, technical skills, and experience in clinical research, preferably in oncology.

Manager - Employee Relations Investigations

Company: General Motors

Location: USA

Posted Jan 31, 2025

The role is a remote position with the expectation to visit one of the specified locations three times a week. The Manager leads a team of investigators, providing strategic direction and innovation in managing investigative services. Responsibilities include managing the team, developing strategy, analyzing data, partnering with Field HR, ensuring compliance with legal requirements, and supporting continuous improvement of investigative programs. Required qualifications include a Bachelor's degree, 4+ years in employee relation investigations, experience leading teams, familiarity with NavexAIMs systems, and excellent communication skills. The salary range is $110,000 - $172,100 with bonus potential and comprehensive benefits. GM is committed to diversity and inclusion, offering a variety of health and wellbeing benefit programs.

Clinical Data Transformation Lead

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Data Transformation Lead. The role involves enhancing data review and cleaning processes, creating and implementing study-specific data validation procedures, and managing connections to various data sources. The ideal candidate should have a bachelor's degree in computer science, data science, statistics, or a similar field, with substantial experience in clinical data analysis, preferably in the BioPharma sector. They should possess hands-on experience with various clinical datasets, a deep understanding of modern data analytic frameworks, and practical experience with ETL processes, SQL, Python, R, and AWS cloud infrastructure. Excellent communication and project management skills are also required.

Regional Marketing Manager - SLED

Company: Tanium

Location: USA

Posted Feb 01, 2025

Tanium is seeking a Regional Marketing Manager SLED to coordinate territory planning, build marketing events, manage partner strategies, and elevate brand awareness. The ideal candidate should have a BA/BS, 5-7 years of relevant experience, and proven experience with Salesforce and Marketo. They should be a self-starter, strong communicator, and able to travel domestically. Tanium offers a competitive salary, equity awards, and a generous benefits package.

Commercial Named Account Executive

Company: Yubico

Location: USA

Posted Jan 31, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They have a strong company culture and employees located in over 14 countries, with headquarters in Stockholm, Sweden and Santa Clara, CA. Yubico's products are used by Fortune 500 companies, government agencies, and individuals in over 160 countries. They offer freedom and flexibility to employees, allowing them to work remotely or hybrid. Yubico values diversity, equity, and inclusion, and has Employee Resource Groups such as YubiPride, YubiBIPOC, YubiSustainability, and YubiWomen. They also donate YubiKeys to organizations helping at-risk individuals through their philanthropic initiative, Secure it Forward. The company is currently hiring a Mid Market Account Executive to drive growth and impact their mission of making the internet more secure.

Clinical Data Acquisition and Strategy Manager

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Data Acquisition and Strategy Manager. The role involves defining and facilitating the participant data journey, collaborating with technical and clinical teams, and providing technical and procedural guidance on data ingestion. The ideal candidate should have strong knowledge of modern data management platforms, experience with clinical data sets, and excellent analytical skills. The application process includes a phone interview, and ClinChoice is an equal opportunity employer with a focus on quality, professional development, and a supportive culture.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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