Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Software Engineer (Python) Data Platform

Company: Doximity

Location: USA

Posted Feb 02, 2025

Doximity is a leading digital platform for US medical professionals, aiming to help every physician be more productive and provide better care for their patients. The company is seeking a data engineer to collaborate with data analysts, engineers, and product teams to improve the Doximity data stack. The ideal candidate should have professional data engineering experience, be fluent in Python and SQL, and possess advanced knowledge of analytical databases and software engineering practices. Doximity offers competitive compensation, benefits, and a mission-driven work environment.

Account Executive AEC

Company: NavVis

Location: USA

Posted Feb 01, 2025

NavVis is seeking an Account Executive for the AEC sector to drive market expansion, manage end-to-end sales, showcase the value proposition of NavVis LX Series, engage and educate clients, and collaborate cross-functionally. The role involves working closely with product engineering and design teams, and requires industry experience, technical acumen, customer focus, travel flexibility, curiosity for technology, and work authorization in the US. NavVis offers a competitive compensation package, flexible working hours, and a commitment to diversity and inclusion.

Associate Recruiter

Company: brightwheel

Location: USA

Posted Feb 01, 2025

Brightwheel is a globally trusted technology brand in early education, aiming to provide high-quality education for every child. They are a fully remote, diverse team with exceptional investors. The company is seeking an experienced Recruiter to lead full-cycle recruitment for various business roles, focusing on inclusive and equitable hiring practices. The Recruiter will collaborate with business leaders, build strong diverse pipelines, and create an unparalleled candidate experience.

Overlay Sales Specialist – Azure

Company: TTEC Digital

Location: USA

Posted Feb 01, 2025

TTEC Digital is seeking a Sales Specialist for the Azure Overlay position, reporting to the Vice President of Sales for Microsoft. The role involves driving revenue growth, expanding the client base, and partnering with sales teams. The ideal candidate should have 10+ years of enterprise experience, 8+ years in sales or sales leadership, and 8+ years of experience with Azure technology solutions. The position offers a competitive salary, benefits, and an annual incentive program. TTEC Digital is an equal opportunity employer committed to diversity and inclusivity.

Staff Developer - Rails

Company: 1Password

Location: USA

Posted Feb 01, 2025

1Password is seeking a Staff Rails Developer with 7+ years of experience in building and scaling complex SaaS platforms. The ideal candidate will have deep expertise in database architecture, modern Rails frontend tech, and endpoint security. They will play a pivotal role in defining the technical roadmap, leading major architectural decisions, and fostering a culture of technical excellence. The role is fully remote within Canada and the US, with periodic travel for onsites. The annual base salary is between $168000 CAD and $228000 CAD, plus benefits and equity. 1Password offers a supportive, passionate, and collaborative team, with a focus on asynchronous collaboration and a remote-first environment.

Software Engineer II (Frontend/Full stack)

Company: Scribd

Location: USA

Posted Feb 01, 2025

Scribd is seeking a Software Engineer to join their Growth team. The role involves working on frontend-focused projects and fullstack development, focusing on creating high-quality, scalable, and maintainable solutions. The ideal candidate should have 4+ years of professional software development experience, proficiency in JavaScript and React, familiarity with Ruby on Rails, and experience building large-scale consumer-facing web applications. The company offers a competitive salary, comprehensive benefits, and a culture that values collaboration, continuous improvement, and shared success.

Director - Product Led Growth Marketing

Company: G-P

Location: USA

Posted Feb 01, 2025

GP is seeking an experienced Product-Led Growth Marketer to set up the PLG Marketing function, partner with the Product team, and drive customer acquisition and revenue growth through data-driven strategies. The role involves developing comprehensive growth plans, optimizing marketing funnels, and executing impactful campaigns. The ideal candidate should have 5+ years of experience in a PLG role within a B2B SaaS company, strong analytical skills, proficiency in marketing automation tools, and excellent communication skills. The annual gross base salary range is $140,000 - $175,000, plus an annual bonus opportunity. GP values its employees and offers excellent benefits and perks.

Recruiter

Company: User Interviews

Location: USA

Posted Feb 01, 2025

User Interviews is a Series B startup that specializes in participant recruitment and management for user research. They are growing and seeking a Recruiter to join their Talent team. The Recruiter will be responsible for full-cycle recruitment, building talent pipelines, representing the company authentically, collaborating with hiring managers, providing an exceptional candidate experience, optimizing hiring processes, and driving data-driven recruiting. The ideal candidate will have 2+ years of full-cycle high-volume recruiting experience, strong sourcing skills, excellent people skills, and proficiency with ATS tools. The company offers competitive benefits, including a base salary of $80k+, stock options, comprehensive health coverage, and flexible work arrangements.

Senior Software Engineer, Insurance Engineering - Growth

Company: Airbnb

Location: USA

Posted Feb 01, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to help expand market share and drive revenue for existing protection products. The role involves working closely with cross-functional teams, driving lead in framework and tooling development, and nurturing a culture of technical quality. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, 5+ years of software development experience, proficiency in JVM languages, and experience with frontend and backend development including GraphQL. Prior experience in a startup or fast-paced environment is a plus. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Faculty, Contributing - Mental Health Counseling

Company: Adtalem Global Education

Location: USA

Posted Feb 01, 2025

Walden University, a pioneer in student-centered distance education, is seeking faculty for its Clinical Mental Health Counseling program. The program focuses on preparing students academically, professionally, and personally to become skilled counselors. The philosophical foundation is based on a scholar-practitioner model, culturally relevant pedagogy, academic and experiential learning, and developmental instruction. The MS in Mental Health Counseling program is accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP). New faculty members receive specific training in online teaching techniques, use of an electronic learning platform, and policies and procedures. They are expected to be in the classroom a minimum of 4 days per week and respond to student questions within 48 hours. Some travel may be required for residencies and national faculty meetings.

Senior Product Marketing Manager

Company: Teikametrics

Location: USA

Posted Feb 01, 2025

Teikametrics is seeking a data-driven Senior Product Marketing Manager to enhance the adoption, engagement, and retention of their AI SaaS platforms. The ideal candidate should have strategic thinking, data-driven decision-making skills, and experience in SaaS, adtech, or ecommerce industries. Key responsibilities include GTM strategy development, competitive landscape analysis, customer communication, content creation, customer insights, sales enablement, campaign management, customer journey optimization, content leadership, and stakeholder collaboration. The company offers a competitive benefits package, remote work opportunities, and a flexible work schedule.

Lead Product Researcher

Company: AffiniPay

Location: USA

Posted Feb 01, 2025

The role of a Distinguished User Experience UX Lead Researcher involves overseeing the entire user experience research process, developing research methodologies, leading qualitative and quantitative studies, and collaborating with cross-functional teams. The ideal candidate should have 6+ years of industry experience, a strong understanding of user-centered design principles, and the ability to lead a small team. The role requires creating compelling presentations, staying updated on industry trends, and evaluating research processes for quality and effectiveness.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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