Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Social Work Care Coordinator

Company: VNS Health

Location: USA

Posted Jan 27, 2025

VNS Health is a large nonprofit home and community-based health care organization, providing comprehensive care management services across acute, home, and long-term care settings. They offer a range of benefits including referral bonuses, generous paid time off, health insurance, retirement savings, and professional growth opportunities. The role involves assessing and planning care for members, collaborating with interdisciplinary teams, and ensuring cost-effective outcomes. Qualifications include a Masters Degree in Social Work, case management certification, and minimum three years of social work experience.

DoD IT Business Development

Company: Red Cell Partners

Location: USA

Posted Jan 27, 2025

DEFCON AI is a company specializing in AI-driven technology solutions for logistics and mobility decision-making. The Business Development Manager role involves creating a sustainable Department of Defense business pipeline, executing strategies, and researching competitors. The ideal candidate should be a self-starter with enterprise-level organization skills, leveraging joint military experience. Responsibilities include daily review of DoD business development websites, weekly updates, monthly pipeline reviews, and leading partner strategies. Minimum requirements include 8 years of DoD experience, an MBA, solution-driven technical acumen, and active SECRET clearance. Benefits include comprehensive health care, paid parental leave, unlimited PTO, a remote work environment, professional development opportunities, and occasional travel. The salary range is $125,000-$160,000.

Principal Data Engineer / Architect

Company: Scribd

Location: USA

Posted Jan 27, 2025

Scribd is seeking a data engineering expert with 7+ years of experience in data architecture, modeling, and management. The role involves leading the design and development of a robust data architecture, guiding data strategy, and establishing standards for data modeling, integration, processing, and delivery. The ideal candidate will have expertise in Scala or Python, Spark, and SQL, and experience with data lake technologies, streaming platforms, and AWS data platform services. The position offers a competitive salary range and comprehensive benefits package, including healthcare insurance, parental leave, 401k matching, tuition reimbursement, and wellness stipends. Scribd values diversity and inclusion, and the role is open to remote employees in select US and Canadian locations.

IAM Architect - AM/CIAM

Company: GuidePoint Security

Location: USA

Posted Jan 27, 2025

GuidePoint Security is hiring an IAM Architect for a full-time position. The role involves providing advanced architecture and engineering support for identity access management, including workforce and customer identity solutions. The candidate must have a BS degree in computer science or equivalent, 4 years of identity technology administration experience, and advanced knowledge of various identity technologies and concepts. The role also involves planning and executing identity management roadmaps, creating documentation, and enhancing security team accomplishments.

Account Coordinator - Enterprise

Company: Unified

Location: USA

Posted Jan 27, 2025

Unified is a leading provider of advertising services with a best-in-class team of digital experts. They offer operational excellence and holistic insights across major social platforms, leveraging proprietary technology for real-time strategic views of digital investments. Unified is seeking a highly motivated Digital Advertising Coordinator to support campaign execution and client relations. The role involves assisting in campaign strategy, ad targeting, reporting, and client interactions. Candidates should excel in relationship building, project management, and analytical skills, with a focus on ROI and staying updated on digital advertising trends.

Senior Clinical Project Manager

Company: ClinChoice

Location: USA

Posted Jan 27, 2025

ClinChoice, a global full-service CRO, is seeking a Senior Clinical Project Manager for their US team. The role involves leading cross-functional teams, managing complex projects, and ensuring quality services. Previous experience in oncology and respiratory trials is required. The position offers a quality-focused, collaborative culture with a strong emphasis on professional development and work-life balance. The company is dedicated to improving people's lives through clinical development and functional solutions for various industries.

Motion Graphics | Video Editor

Company: Somnio

Location: USA

Posted Jan 27, 2025

Somnio is seeking a Freelance Motion Graphics Video Editor to collaborate with their creative department. The role involves designing and animating engaging motion graphics, editing video content, and ensuring deliverables align with brand guidelines. The ideal candidate should have proven experience in motion graphics design and video editing, proficiency in Adobe After Effects and Premiere Pro, strong creative vision, excellent communication skills, and a standout portfolio. The company offers flexibility, collaboration with a passionate team, and the opportunity to work on high-impact projects.

Solutions Engineer (Pre-Sales)

Company: SpryPoint

Location: USA

Posted Jan 27, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking a Solutions Engineer. The role involves understanding SpryPoint's suite of SaaS solutions, collaborating with sales teams, designing tailored solutions, and building strong customer relationships. The company offers a competitive compensation package, remote work, professional development, and a supportive work environment.

Senior Clinical Analyst

Company: Ro

Location: USA

Posted Jan 27, 2025

Ro is a patient-centric healthcare company that offers nationwide telehealth, labs, and pharmacy services. It has been recognized as a Fortune Best Workplace and is building a healthcare system that puts patients in control, providing reactive and proactive care, transparent pricing, and convenience. The company is seeking a Senior Clinical Analyst with expertise in biostatistics, statistical modeling, and big data to query electronic health record databases and apply advanced statistical methods for causal inference. The role involves creating statistical analysis plans, conducting power analyses, and collaborating with cross-functional teams. Ro offers comprehensive benefits, including health insurance, 401k, flexible PTO, and wellbeing reimbursements.

Outpatient College Health Therapist

Company: Mindpath Health

Location: USA

Posted Jan 27, 2025

Mindpath College Health offers a competitive compensation package, including a salary of $96,000+, unlimited incentives, a hybrid schedule, and generous benefits. As a therapist, you'll evaluate, diagnose, and treat various mental health areas, utilizing EHR and technology platforms. With over 20 years of experience, Mindpath Health provides a supportive environment, modern office settings, and a collaborative model with other therapists, psychiatrists, and APPs.

Director, Product and Privacy

Company: Apollo.io

Location: USA

Posted Jan 27, 2025

The role of Director of Product and Privacy at Apollo involves serving as a key leadership figure in the Legal team and broader Apollo leadership. The individual will operationalize key processes, build scalable solutions for Legal initiatives, and focus on scaling product counseling processes alongside product and engineering teams. They will be the resident expert for all things privacy and privacy compliance, managing a team of privacy and product counsel, and advising various teams on strategic objectives while complying with laws and regulations. The role is 100% remote with potential for optional travel, and the individual will report to the GC. Key responsibilities include managing a privacy compliance program, building the product and privacy counseling function, and serving as a team leader in incident response and vendor risk management.

Manager - Product Design

Company: Grow Therapy

Location: USA

Posted Jan 27, 2025

The role involves being a voice for users, discovering provider and payor needs, inspiring crossfunctional teams, turning insights into actionable solutions, fostering a strong design culture, managing and empowering the design team, aligning product design with strategic goals, leading key business initiatives, communicating vision and progress, making key design decisions, and championing best practices. The ideal candidate is an experienced product designer with 8+ years of experience, a supportive manager with 2+ years of management experience, a maker with emotional insight, a motivated driver, a team player, an adaptable problem solver, a leader mentor and coach, and a scrappy and resourceful innovator. The base salary range for this role is $175,000 - $215,000.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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