Exceptional Customer Service Jobs in USA

500,918 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Real Estate Program Manager

Company: Dropbox

Location: USA

Posted Jan 28, 2025

Dropbox is seeking a Senior Program Manager to lead and innovate across its global real estate portfolio. The role involves optimizing the company's real estate portfolio, collaborating with teammates and stakeholders, and managing property managers and landlords. The ideal candidate should have extensive experience in real estate program management, strong problem-solving skills, and proficiency in property and workplace management tools. The position requires frequent travel to the San Francisco Studio.

Software Consulting Specialist - BMS

Company: ‎ConnectWise

Location: USA

Posted Jan 28, 2025

The Software Consulting Specialist is a crucial role responsible for evaluating client needs in ConnectWise software. This position works closely with cross-functional teams to ensure clients receive necessary support as they integrate with ConnectWise products. Key responsibilities include providing detailed support, researching and documenting findings, influencing team members, coordinating project implementation, training clients, managing workflows, monitoring project plans, communicating project status, maintaining performance metrics, coaching colleagues, and engaging in ongoing product training. The role requires independence, practical knowledge, adaptability, strong communication skills, project management abilities, and the capacity to convey complex information. A Bachelor's degree or equivalent experience, along with 2+ years of related experience, is required. Preferred qualifications include an MBA, industry experience, and ConnectWise product knowledge. The role can be remote or hybrid, with occasional travel.

Sr Marketing Project Manager

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a B2B marketing role in a SaaS company, preferably with Fintech experience. The role involves developing value propositions, creating go-to-market plans, collaborating with product teams, and ensuring marketing assets are up-to-date. The ideal candidate should have a Bachelor's degree, at least 4 years of B2B marketing experience, strong analytical skills, excellent communication skills, and an entrepreneurial spirit. The annual salary range is $113,600 - $142,000 plus variable compensation.

Experienced True Crime Scriptwriter Needed for Media Company

Company: EWU Media LLC

Location: USA

Posted Jan 28, 2025

This is a full-time, paid remote position for talented writers with a passion for true crime storytelling. The role requires a commitment of 40 hours per week, with the option to take on additional hours. Applicants must have strong creative writing skills, impeccable grammar, and attention to detail. Prior experience in writing journalism or storytelling is required. The pay rate will depend on qualifications and experience. Applications will remain on file for ongoing recruitment.

Senior FinOps Engineer

Company: Upwork

Location: USA

Posted Jan 27, 2025

Upwork, a global work marketplace, is seeking a Senior FinOps Engineer to optimize cloud spending and foster a cost-conscious culture. The role requires 5+ years of experience in DevOps or cloud infrastructure, with at least 2+ years in FinOps and a proven track record of cost optimization. The candidate should have technical expertise in Python, AWS, and GCP, along with a deep understanding of cloud ecosystems. They should be passionate about identifying cost-saving opportunities, have strong analytical skills, and be able to collaborate effectively with cross-functional teams. Upwork is committed to diversity and inclusion, offering exceptional benefits to its employees.

Sales Executive

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a Sales Executive position at Globalization Partners (GP), a company recognized as a Top Place to Work. The role involves using consultative selling skills to drive self-sourced leads, build a pipeline, and establish connections with potential clients. The ideal candidate should have 5+ years of experience in technology sales, data-related software, or cloud-based applications. They must demonstrate the ability to independently source new business opportunities, build professional relationships with clients, and sell business value over products. Excellent communication, presentation, and relationship management skills are required. GP values its employees and offers competitive benefits and perks, including generous paid parental leave, flexible time off, and medical insurance.

Mid-Market Account Executive, Coursera for Campus

Company: Coursera

Location: USA

Posted Jan 28, 2025

The Enterprise Solutions team, operating globally, offers opportunities for a seasoned sales professional to source and close new business with educational institutions. The role involves consulting with prospective customers, hitting revenue growth goals, and sharing learnings across the organization. Basic qualifications include 3+ years of experience in new business sales at a SaaS or education service provider, strong communication and relationship building skills, and effective presentation, organization, and time management skills. Preferred qualifications include experience selling to educational institutions, designing for-credit curriculum, and training programs focused on cutting-edge technology. The role requires 50% travel and offers a base pay range between $78,800 and $97,750, with potential for bonus, equity, and benefits.

Technical Account Manager - Bank Partnerships, Global Partner Engineering & Operations (PE&O)

Company: Stripe

Location: USA

Posted Jan 28, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Technical Account Manager for its Global Partner Engineering and Operations team. The role involves building and maintaining relationships with financial partners, facilitating technical integrations, tracking performance, collaborating cross-functionally, managing incidents, improving operational efficiencies, providing training and support, and gathering partner feedback. The ideal candidate should have a bachelor's degree, 5+ years of experience in account management or technical project management, strong analytical skills, excellent communication abilities, and a willingness to travel. Preferred qualifications include experience in banking, ecommerce, or payments, proficiency in SQL and XML, and experience in a SaaS or cloud-based environment.

QA Automation Engineer - Forms

Company: Formstack

Location: USA

Posted Jan 27, 2025

Formstack, a remote-first company, is seeking a QA Automation Engineer to join their Forms team. The role involves collaborating with Development and Product teams to ensure high-quality releases, building and improving testing infrastructure, and creating integration tests. The ideal candidate should have 3+ years of experience in test automation, proficiency in Cypress, and experience working remotely. Formstack offers competitive benefits, including health plans, flexible PTO, and opportunities for professional growth.

Community Impact Coordinator

Company: PosiGen

Location: USA

Posted Jan 27, 2025

The Community Impact Coordinator will play a crucial role in PosiGen's efforts to strengthen community connections, support local campaigns, and drive lead generation through strategic events and partnerships. This dynamic role involves coordinating in-person and virtual events, supporting customer communications, managing creative materials, and assisting public policy advocacy initiatives. The coordinator will serve as the central event coordinator, collaborating with Sales and Community Impact Managers to plan and execute community events across markets. They will also support the onboarding and organization of affinity partners, facilitate direct outreach to partners, advocates, and customers, and assist in developing and managing communications. The role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple events and activities simultaneously. A bachelor's degree is preferred, and two years of experience in a community-based nonprofit marketing, outreach, or event planning role is highly preferred.

Sales Executive

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a Sales Executive position at Globalization Partners (GP), a company recognized as a Top Place to Work. The role involves using consultative selling skills to drive self-sourced leads, build a pipeline, and establish connections with potential clients. The ideal candidate should have 5+ years of experience in technology sales, data-related software, or cloud-based applications. They must demonstrate the ability to independently source new business opportunities, build professional relationships with clients, and sell business value over products. Excellent communication, presentation, and relationship management skills are required. GP values its employees and offers competitive benefits and perks, including generous paid parental leave, flexible time off, and medical insurance.

Enterprise Account Executive

Company: Lumos

Location: USA

Posted Jan 28, 2025

Lumos is seeking a seasoned B2B SaaS sales professional with 8+ years of experience, particularly in selling to large enterprises. The ideal candidate should have a deep understanding of the MEDDPICC sales methodology and experience working with IT Security GRC or similar technical buyers. They must be able to manage the full sales cycle, generate pipelines, and excel in value-based demos. Strong communication skills, adaptability, and empathy are essential. The role offers a competitive OTE of $260,000 - $325,000, with a 50/50 split between base pay and variable earnings. Lumos values not just resume credentials, but also alignment with their company values and characteristics.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages