Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Growth Analyst - Marketing Campaigns

Company: Scribd

Location: USA

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their business strategy and analytics team. The role involves collaborating with growth, product marketing, and creative teams to establish measurement frameworks, analyze and refine multichannel marketing strategies, and provide actionable insights to stakeholders. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary range, comprehensive benefits, and a flexible work environment.

Product Support Specialist - API

Company: Pinterest

Location: USA

Posted Jan 25, 2025

The PinTech team at Pinterest is seeking a Product Specialist to support advertisers, advocate for new API features, and improve user experience. The role involves troubleshooting technical products, working with SQL and Python, and collaborating with cross-functional teams. The ideal candidate should have experience in online advertising, API integration, and data analysis. The position requires in-office collaboration 12 times a quarter and is not eligible for relocation assistance.

Principal Engineer - Automation & Connectivity

Company: Workiva

Location: USA

Posted Jan 25, 2025

Workiva is seeking a Principal Software Engineer for the Automation and Connectivity Pillar. The role involves leading engineering teams to develop platform capabilities, mentoring talented engineers, and driving technological excellence. The ideal candidate will have strategic technical leadership, system design and architecture skills, collaboration and stakeholder engagement abilities, hands-on technical contribution, mentoring and coaching experience, and a focus on continuous improvement and innovation. Required qualifications include a Bachelor's degree in Computer Science, Software Engineering, or a related field, and 8+ years of software development experience, including 3+ years in a senior or leadership role. The position offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive employee benefits.

Client Experience & Onboarding Specialist

Company: The Motley Fool

Location: USA

Posted Jan 25, 2025

The Motley Fool, a purpose-driven financial information and services firm, is seeking licensed, financially savvy individuals to manage clients' nest eggs and provide personalized advice. The role involves opening new accounts, servicing existing clients, answering questions, maintaining meticulous notes, liaising with custodians, and holding client appointments. The ideal candidate should have a Series 65 or equivalent license, strong listening and problem-solving skills, patience, adaptability, and excellent communication skills. Familiarity with The Motley Fool's investment newsletter services and prior experience in administration, sales, or customer service are plusses. The company offers a flexible remote work environment, generous parental leave, stock investment opportunities, and comprehensive compensation packages.

Demand Gen Account Executive

Company: NimbleRx

Location: USA

Posted Jan 25, 2025

Nimble is a healthtech company aiming to revolutionize healthcare by simplifying access, understanding, and management. They are building the largest and most loved pharmacy business globally, driven by technology and focused on enhancing patient and pharmacist experiences. The company fosters a collaborative culture, tackling challenges head-on and growing rapidly. As a Demand Gen Account Executive, you'll identify potential healthcare organizations, qualify leads, and utilize inbound and outbound strategies to generate meetings for the sales team. Nimble offers a high-growth, mission-driven environment with opportunities for career development, a comprehensive benefits package, and a commitment to diversity, inclusion, and belonging.

Solutions Architect - Enterprise

Company: Stripe

Location: USA

Posted Jan 25, 2025

Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions. As a Solutions Architect, you'll build trusted relationships with executives, provide thought leadership, and design business models to drive new monetization opportunities and growth for both the user and Stripe. The role requires deep technical acumen, strong interpersonal and leadership skills, and a proven track record of advising enterprise-grade digital native companies.

Senior Software Engineer - Community Support Engineer

Company: Airbnb

Location: USA

Posted Jan 25, 2025

Airbnb's Community Support Platform (CSP) is seeking a Senior Engineer to join the Agent Routing and Channels team. The role involves working cross-functionally with product design and engineering counterparts to build solutions that optimize the pairing of customer issues with agents. The ideal candidate should have 6+ years of industry experience, proficiency in backend server languages, and excellent communication skills. The position is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Senior Program Manager - Technical Education

Company: Airbnb

Location: USA

Posted Jan 25, 2025

Airbnb is seeking a Senior Program Manager for Technical Education to develop and manage innovative learning experiences for the Technology organization. The role involves creating scalable learning experiences, managing multiple programs, and building trusted relationships with senior business leaders. The ideal candidate should have 6+ years of experience in technical L&D or HR project management, experience in executing onboarding programs, curating technical content, and a data-driven approach to evaluating learning experiences.

Producer/Host - HubSpot Marketing YouTube Channel

Company: HubSpot

Location: USA

Posted Jan 25, 2025

HubSpot Media is looking for a senior marketing professional with a strong on-camera presence and expertise in creating engaging educational content for YouTube. The ideal candidate will produce, research, write, and host both short and long-form videos, collaborate with team members, and stay updated on YouTube trends. Key responsibilities include content production, research and writing, on-camera hosting, platform strategy, and collaboration and workflow management. Required qualifications include proven experience in video production, strong communication skills, proficiency in Adobe Premiere Pro, senior-level marketing experience, and familiarity with YouTube's algorithm and best practices. Preferred qualifications include experience in video production and thumbnail design, strong creative writing skills, and a background in writing education or related fields with a marketing focus. The role offers creative freedom, competitive compensation, and the opportunity to be a key contributor to a small but impactful content team.

Director of Growth

Company: Marian

Location: USA

Posted Jan 25, 2025

Marian is a woman-owned, remote-first startup seeking a highly creative, organized, and motivated Director of Growth. The role involves developing and executing a comprehensive marketing strategy, building a high-performing marketing team, conducting market research, and driving growth through various marketing channels. The ideal candidate should have proven experience in a marketing role, preferably in a startup or high-growth environment, and possess strong leadership, communication, and digital marketing skills. The company offers a competitive compensation package, equity options, and a collaborative work environment.

Mathematics Online Visiting Professor

Company: Adtalem Global Education

Location: USA

Posted Jan 25, 2025

Chamberlain University, a 130-year-old institution, offers diverse healthcare programs through its College of Nursing and College of Health Professions. The University emphasizes service excellence and care, known as Chamberlain Care®, to foster a thriving environment for colleagues and students. The job description seeks experienced industry professionals to teach undergraduate and graduate students in various fields, with a focus on MATH105 and MATH225 courses. The ideal candidate should possess a Masters Degree in the subject area, prior teaching experience, and excellent communication and motivational skills.

Senior Customer Success Engineer

Company: Apollo

Location: USA

Posted Jan 25, 2025

Apollo is seeking a Senior Customer Success Engineer to join their Enterprise Solutions team. The role involves building deep relationships with high-revenue, high-potential accounts, guiding them through complex challenges, and celebrating their successes. The ideal candidate should have 7+ years of experience in a technical customer-facing role, a strong understanding of software development and APIs, and proven experience managing high-value accounts. The position is fully remote and open to candidates based in the US or Canada, with work hours aligned to PST or MST time zones. Apollo offers competitive compensation, equity, and benefits, including medical plans and vision benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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