Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Group Product Manager

Company: LearnLux

Location: USA

Posted Jan 25, 2025

LearnLux, a remote-first company backed by prominent investors, is seeking a Group Product Manager to drive strategic direction and execution of their product suite. The role involves defining a 12+ month product strategy, emphasizing scalability, engagement, and value creation for clients and users. The ideal candidate should have 10+ years of experience in product management, technical leadership, or complex business environments, with a proven track record in enterprise SaaS or fintech. They should also have strong understanding of agile software development processes, exceptional communication skills, and proficiency in data-driven decision-making. The role offers a competitive salary, comprehensive benefits, and opportunities for continuous learning and growth in a fast-growing startup.

Product Manager - FigJam

Company: Figma

Location: USA

Posted Jan 25, 2025

Figma is seeking an experienced Product Manager to lead the vision, strategy, and execution for FigJam, an online whiteboard tool for team collaboration. The role involves guiding the product development lifecycle, collaborating with cross-functional teams, conducting market research, and building innovative workflows. The ideal candidate has 4+ years of experience as a full-time Product Manager, experience working with designers or creative professionals, and a track record of shipping high-quality software products. Figma values continuous learning and growth, encouraging applicants who are excited to develop their skills.

Staff Analytics Engineer

Company: Mercury

Location: USA

Posted Jan 25, 2025

Mercury is seeking a Staff Analytics Engineer with 7+ years of experience in Analytics or Data Engineering. The role involves contributing to the evolution of data quality governance and security strategies, driving adoption of new tools, designing scalable data pipelines, collaborating with cross-functional teams, mentoring team members, and supporting data literacy across departments. The ideal candidate should have expertise in a full modern data stack, SQL, Python, OLAP data modelling, and data compliance standards. Mercury offers a competitive total rewards package, including base salary, equity, stock options, and benefits.

Head of Global Agency Development

Company: StackAdapt

Location: USA

Posted Jan 25, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is hiring a Head of Agency Partnerships. The ideal candidate will be a dynamic leader with extensive experience in media and ad tech, fostering high-performing partnerships across agencies. They will serve as a trusted advisor to global agency partners, drive thought leadership, and enhance revenue streams. The role involves building a new Global Agency Development team, collaborating cross-functionally, and representing StackAdapt at industry events. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive culture.

Visiting Professor - Principles of Ethics

Company: Adtalem Global Education

Location: USA

Posted Jan 25, 2025

Chamberlain University, with a 130-year history, aims to educate, empower, and embolden diverse healthcare professionals. The University offers a range of degree programs in nursing and health professions, including BSN, MSN, DNP, Master of Public Health, Master of Physician Assistant Studies, and Master of Social Work. Chamberlain University is known for its culture of 'Chamberlain Care', which fosters service excellence and care for self, colleagues, patients, and all. The University seeks superior instructors with high professional standards, excellent communication skills, and a commitment to providing practitioner-focused education. The role involves developing and providing an approved syllabus, organizing and updating course materials, using appropriate technological options, modeling effective communication, setting clear expectations, and providing timely feedback.

Account Executive - Fintech Named Accounts

Company: Plaid

Location: USA

Posted Jan 25, 2025

Plaid, a fintech company founded in 2013 and headquartered in San Francisco, aims to revolutionize financial interactions. They provide tools and experiences for developers to create their own financial products, powering apps like Venmo, Chime, and Robinhood. Plaid's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. The company is dedicated to improving financial health and is seeking a sales professional with 7+ years of experience to help Fintech customers achieve their unique goals.

Global Head of Field Marketing

Company: JumpCloud

Location: USA

Posted Jan 25, 2025

JumpCloud is seeking an experienced field and events marketing leader to oversee its global field marketing program. The role involves aligning the global field marketing strategy with the needs of the sales team across regions, focusing on partner activations in EMEA and APAC, and driving a dedicated event strategy for the MSP segment in North America. The ideal candidate should possess experience in global field marketing, events management, program management, and partner marketing. Key responsibilities include overseeing a team of global field marketing managers, partnering with marketing, sales, and key VAR/distributor partners, and improving event attribution and reporting post-event.

Senior Researcher - Deep Learning

Company: AssemblyAI

Location: USA

Posted Jan 25, 2025

AssemblyAI is seeking a Senior Researcher with expertise in deep learning research and engineering, specifically in Speech and Natural Language Processing. The ideal candidate will have 2+ years of professional experience in deep learning, hands-on experience with JAX and TPUs, and strong Python programming skills. Key responsibilities include training large-scale Speech AI models, writing and optimizing training code, collaborating with the technology leadership team, and staying updated on the latest AI research. The role demands flexibility and the ability to work across various stages of the Speech AI model lifecycle. The salary range is $215K - $275K.

UI Designer

Company: Databento

Location: USA

Posted Jan 25, 2025

Databento is a next-generation market data provider that offers a pay-for-use model, serving large finance institutions and startups alike. The company, founded by former data users from top firms, provides comprehensive benefits and accommodates remote work globally. As a UI Designer, you'll collaborate with product and engineering teams to design and improve core product features and growth strategies. Databento emphasizes product-led growth, targeting a developer-centric user base with an enterprise-grade, consumer-friendly product. The company values designers who can influence product design culture and contribute to improving design processes.

Director of Product - Messaging Channels

Company: ActiveCampaign

Location: USA

Posted Jan 25, 2025

The Product Director of Channels will own the strategy and execution for SMS, WhatsApp, and email channels. They will lead a team of Product Managers, collaborating with various departments to deliver innovative solutions that drive growth. The role involves defining the vision and roadmap for these channels, ensuring high-quality outcomes, and launching new product offerings. The ideal candidate should have extensive product management experience, particularly in communication products, and a strong strategic mindset.

Senior UX Copywriter

Company: Scribd

Location: USA

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for full-time. The role involves crafting compelling copy for three brands, collaborating with cross-functional teams, and continuously improving based on feedback and metrics. The ideal candidate has 5+ years of UX writing experience, strong collaboration skills, and a customer-centric mindset. Scribd offers flexibility, impact, growth opportunities, and a supportive culture.

Staff Product Manager - Data Platform

Company: Webflow

Location: USA

Posted Jan 25, 2025

Webflow, a leading visual development platform, is seeking a highly experienced Staff Product Manager for its Data Platform team. The role involves defining and executing the vision for the data infrastructure, working closely with engineering and cross-functional teams, and ensuring data quality and compliance. The ideal candidate should have 7+ years of product management experience, a strong technical background, and experience with cloud-based data solutions. Webflow offers competitive compensation, comprehensive benefits, and a culture that values equality and inclusivity.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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