Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Learning & Organizational Development Program Manager

Company: GitLab

Location: USA

Posted Jan 18, 2025

GitLab is seeking a Senior Learning & Organizational Development Program Manager to lead talent development strategy, creating a culture of continuous learning and business impact. The role involves crafting transformative learning experiences, designing scalable programs, and leveraging AI for future learning solutions. The ideal candidate should have 6+ years of experience in instructional design, facilitation, content development, and program implementation, with a proven track record of designing engaging and impactful development programs.

Sr Staff Software Engineer, Gusto Pro - Large Firms

Company: Gusto, Inc.

Location: USA

Posted Jan 18, 2025

The role of a Senior Staff Software Engineer at Gusto involves guiding other engineering leads in overcoming technical challenges, collaborating with cross-functional teams, and mentoring engineers. The Gusto Pro Product team focuses on building experiences that simplify accountants managing clients on Gusto and supporting their business growth. The ideal candidate should have 12+ years of professional software development experience, proven experience in leading the development of both greenfield and legacy features, and strong mentorship skills. The cash compensation for this role is targeted at $191,000 to $237,000 per year in Denver and most remote locations, and $225,000 to $279,000 per year for San Francisco, Seattle, and New York. Travel to Gusto's Denver office for onboarding is required.

Product and Regulatory Counsel

Company: Mercury

Location: USA

Posted Jan 18, 2025

Mercury, a financial technology company, is seeking a skilled Product and Regulatory Counsel to help invent the future of financial services. The role focuses on lending and credit risk, with opportunities to expand into other product areas. The ideal candidate should have 5+ years of legal experience in fintech, banking, lending, or payments, with a proven track record of transforming compliance challenges into product-centric solutions. Exceptional communication skills and a proactive sense of ownership are required. Familiarity with state licensing regimes for credit products and legal requirements for deposit and credit products, payments, and bank-fintech relationships is essential. Mercury offers a competitive total rewards package, including base salary, equity, stock options, and benefits.

Account Executive

Company: Rockerbox

Location: USA

Posted Jan 18, 2025

Rockerbox is seeking an experienced Account Executive to join their sales team. The role involves managing the entire sales cycle, from qualifying opportunities to closing enterprise-level deals. The ideal candidate will have a proven track record in SaaS sales, ideally in adtech or martech, and experience navigating large, complex customer prospects. The position offers a competitive compensation package, including a base salary and commission, remote work options, comprehensive benefits, and opportunities for professional growth in a fast-paced, high-growth environment.

Senior iOS Engineer (Contract) — Funko

Company: Funko

Location: USA

Posted Jan 18, 2025

This job posting is for a Senior iOS Engineer position, which involves developing iOS apps using the latest Apple frameworks and technologies. The role requires expertise in UIKit and SwiftUI, strong architectural skills, and experience with adaptive layouts. The engineer will also participate in code reviews, write unit tests, and manage the full app deployment lifecycle. The position is a contract role, and the ideal candidate should have 5+ years of experience as a design-focused iOS software engineer.

Manager - MSP Sales

Company: JumpCloud

Location: USA

Posted Jan 08, 2025

JumpCloud is seeking an MSP Sales Manager to lead a team of 8-10 Partner Account Executives, meet or exceed MSP revenue targets, recruit and onboard new AEs, and build talent through career development. The role involves partnering with Customer Support for top-notch partner experiences, identifying top MSP partner prospects, and driving sales execution. The ideal candidate has 5+ years of MSP sales experience in SaaS organizations, understanding of the MSP market, and strong motivational skills. The position offers a competitive compensation package and comprehensive benefits, with a flexible paid time off policy. JumpCloud is committed to being Remote First, with headquarters in the Denver-Boulder CO area and teams in 15+ countries. The company values building connections and fostering a supportive work environment.

Staff Product Designer - Growth Onboarding & Activation

Company: Gusto, Inc.

Location: USA

Posted Jan 18, 2025

Gusto's Design team, consisting of over 70 professionals, is dedicated to empowering small businesses and their employees. They focus on cross-functional areas like Design Research, Writing, Ops, and Frontend Development. The team is passionate about creating thoughtful, crafted, and inclusive experiences. A Staff Product Designer role is available, focusing on multiproduct onboarding and activation. The role involves designing personalized onboarding experiences, collaborating with cross-functional teams, developing impactful NUX patterns, optimizing the journey, ensuring consistency, and committing to craft. The ideal candidate should have 8+ years of experience in full-stack design, expertise in onboarding and funnel optimization, systems thinking, and service design principles.

Principal - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Jan 18, 2025

Twilio is seeking a Principal Machine Learning Engineer to join their Emerging Technology and Innovation organization. The role involves leading ML and AI research projects, building prototypes, and collaborating with various teams to integrate AI models into existing systems. The ideal candidate should have 10+ years of hands-on engineering experience, 3+ years of research experience, and a proven track record of delivering results. The role is remote, but not eligible for hiring in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Associate Sales Engineer

Company: Red Canary

Location: USA

Posted Jan 18, 2025

The job posting is for a Sales Engineer role at Red Canary, a security company. The role involves working closely with Account Executives throughout the sales cycle, creating custom presentations and demos, and facilitating interactive proof-of-concepts. The ideal candidate should have a strong understanding of security industry trends, networking and endpoint security concepts, and cloud infrastructure. They should also have excellent presentation, verbal communication, and interpersonal skills, and be comfortable with configuring systems and interacting with scripts. The role offers a base salary of $88,125 - $108,750 per year plus commission, with total estimated on-target earnings of $117,500 - $145,000. The application deadline is January 30, 2025, and candidates must be located within the Central or Mountain timezone.

Staff Product Manager - Growth

Company: Webflow

Location: USA

Posted Jan 18, 2025

Webflow, a Website Experience Platform, is seeking an experienced Staff Product Manager to join their remote-first team in the United States and Canada. The ideal candidate will collaborate with cross-functional partners, conduct research and data analysis, prioritize product backlog, and define key product metrics. The role involves working closely with senior leadership, product marketing, and sales to create best-in-class experiences that leverage generative AI to reduce time to value for Webflow customers. The cash compensation is tailored to align with the cost of labor in different geographic markets, with base pay ranges for this role structured into zones for specific geographic markets. The candidate should have demonstrated success in growth product management, technical product development, and data fluency, with strong stakeholder management experience and excellent problem-solving skills.

Telehealth Dietitian

Company: Aramark

Location: USA

Posted Jan 08, 2025

Aramark Healthcare is seeking a Clinical Dietitian to work remotely, providing clinical care for patients at Eagle View Behavioral Health Center. The role involves assessing patients' nutritional status, developing individualized nutrition plans, and collaborating with interdisciplinary teams. The Clinical Dietitian will utilize telehealth technology to deliver comprehensive medical nutrition therapy. The position requires a Bachelor's or Master's degree in Nutrition or Dietetics, RD or RDN designation, and experience in telehealth. Aramark values diversity and equal employment opportunities.

Product Manager - Platform

Company: SFOX

Location: USA

Posted Jan 18, 2025

The job posting is for a Product Manager role at sFOX, focusing on developing and enhancing the institutional trading platform's user experience and client-facing functionality. The role involves leading cross-functional teams, defining product vision and roadmap, delivering exceptional institutional experiences, and driving adoption of new features. The ideal candidate should have a Bachelor's degree in Engineering, Computer Science, Finance, Business, or related field, along with 3+ years of product management experience in financial or trading platforms. Strong analytical capabilities, stakeholder management, and leadership skills are required. Experience with cryptocurrency platforms, understanding of institutional trading workflows, and knowledge of financial regulations are nice-to-haves. The expected salary range is $115,000 - $170,000 annually.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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