Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Revenue Ops Analyst

Company: Runway

Location: USA

Posted Jan 08, 2025

The company is seeking a Revenue Operations Analyst with a blend of technical and analytical skills. The role involves CRM system management, data analysis, reporting, and ensuring financial integrity. The ideal candidate should have experience in sales operations, billing, and Salesforce administration. Proficiency in CRM systems, revenue recognition standards, and advanced Excel skills are required. The salary range is $110,000 - $140,000.

Accounting Manager

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Accounting Manager. The role involves managing accounting functions, improving business performance, and fostering a culture of innovation. Key skills required include problem-solving, communication, time and project management, leadership, client relationship management, and innovative thinking. The company offers a remote working opportunity, career development programs, competitive salaries, and excellent benefits. The estimated salary range is $100,000 - $115,000 annually.

Senior Enterprise Account Executive - Delphix

Company: Perforce

Location: USA

Posted Jan 08, 2025

Perforce Software Inc is seeking a Senior Enterprise Account Executive for the Delphix brand. The role involves developing and executing complex multiyear sales strategies for high-value accounts, exceeding annual revenue targets, and serving as a subject matter expert on industry trends and Perforce's product roadmap. The ideal candidate should have extensive experience selling to C-level executives in Fortune 500/1000 companies, a strong understanding of the enterprise software landscape, and proficiency in advanced sales methodologies. The position offers a competitive base pay range of $150,000 - $165,000 USD, along with a sales commission plan and comprehensive benefits package. Perforce is an Equal Opportunity Employer committed to fostering a culture of collaboration, creativity, and wellness.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Jan 08, 2025

Twilio is seeking a Staff Machine Learning Engineer to join their Customer and Developer Experience Platform Team. The role involves leading the development of AI and ML solutions for Twilio's next-gen communications platform, designing and implementing scalable ML models, and exploring AI-driven personalization and predictive analytics. The ideal candidate should have 5+ years of hands-on experience in engineering, 2+ years in AIML systems, and expertise in NLP and conversational AI. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Twilio offers competitive pay, generous time-off, healthcare, and a retirement savings program.

Scaled Customer Success Manager

Company: Red Canary

Location: USA

Posted Jan 08, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set a new standard for partnership in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. They are seeking a proactive and customer-focused Scaled Customer Success Manager to help customers optimize their use of the Red Canary portal, ensure successful product adoption, and provide exceptional support. The role involves managing incoming requests, troubleshooting issues, offering guidance, conducting proactive outreach, and empowering customers with knowledge. The base salary for this role is $75040 - $80000 per year, with total estimated on-target earnings of $93800 - $100000. Red Canary fosters a culture of authenticity and offers a rich benefits program to its full-time team members.

Principal Designer

Company: Paula's Choice Skincare

Location: USA

Posted Jan 08, 2025

Paulas Choice is seeking a Principal Designer with 5+ years of experience in graphic design and production, particularly in the cosmetics or skincare field. The role involves leading design efforts, collaborating with cross-functional teams, and overseeing asset development. The ideal candidate will have a strong portfolio, professional level experience in video creation, and excellent communication skills. The position offers a competitive salary range of $80,000 - $90,000 USD annually and is based in Seattle, with flexible hours and some travel requirements.

Senior Product Engineer

Company: Nova Talent

Location: USA

Posted Jan 08, 2025

Stealth Company, founded in 2022, offers a product to optimize and manage cloud data costs. With over 150 customers, the lean team prioritizes delivering value and improving developer experience. As a Senior Product Engineer, you'll identify problems, design features using Python, TypeScript, and React, engage with customers, and take end-to-end ownership of features. Success involves understanding customer problems, delivering high-quality products, and collaborating effectively. The company is fully remote, emphasizing work-life balance and in-person meetings twice a year.

Associate Product Manager

Company: eClinical Solutions

Location: USA

Posted Jan 08, 2025

eClinical Solutions is a life sciences organization that helps accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud. The company is seeking an Associate Product Manager with 13 years of professional experience in the life sciences technology industry, particularly in clinical trials. The ideal candidate should possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, and technical proficiency with programming languages such as SAS, SQL, R, or Python. The role involves collaborating with cross-functional teams, participating in agile methodology meetings, and advocating for the end-user to ensure an exceptional user experience. eClinical Solutions is a people-first organization with an inclusive culture that values diversity and continuous improvement.

Service Center Specialist

Company: Sedgwick

Location: USA

Posted Jan 08, 2025

Sedgwick is a company that prioritizes caring for its employees, offering flexibility, meaningful work, and support for various needs. They value diversity and inclusion. The role of a Service Center Specialist involves assisting customer service representatives, tracking trends, investigating client feedback, and contributing to a quality service culture. The position requires strong customer service skills, excellent communication, organizational skills, and the ability to work in a team. The starting pay range is $1500 - $2400 USD hourly.

Senior Integration Partner Manager

Company: Deputy

Location: USA

Posted Jan 08, 2025

Deputy, a global SaaS workforce management company, is seeking a Senior Integration Partner Manager to develop, manage, and scale product partnerships, focusing on integrations. The role involves creating business cases for new integrations, managing longtail ISV partners, and serving as an internal advocate for partner and revenue teams. The ideal candidate will be located in the Pacific PT time zone and work closely with the Product Management Office. Deputy offers a competitive salary range of $95,000 to $101,370, along with comprehensive employee perks such as company share options, a 401k plan, health benefits, and a flexible remote-first work policy.

Senior Accountant

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Senior Accountant. The ideal candidate will have problem-solving skills, strong communication, project management, client relationship management, and innovative thinking. They should thrive in a fast-paced environment, adapt quickly to new situations, and balance clients across various industries. The company offers a fully remote workforce, career development programs, competitive salaries, and excellent benefits. The estimated salary range is $80000 - $90000 annually.

API Implementation Customer Success

Company: Canopy Connect

Location: USA

Posted Jan 08, 2025

Canopy Connect is a rapidly growing company that provides infrastructure for top-tier insurance experiences. They empower consumers to benefit from their data and assist businesses in efficiently supporting customers. The API Implementation Onboarding Specialist role requires strong technical and communication skills, with a preference for candidates having 35 years of API implementation experience, preferably in professional service companies like Plaid, Finicity, Yodlee, and MX. The position involves working with various stakeholders and delivering technical projects. Fullstack JS experience and deep insurance industry knowledge are considered bonuses. The expected salary range is $90k - $150k, depending on experience and skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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