Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

VP Account Management

Company: Later

Location: USA

Posted Jan 06, 2025

Later, a leading brand in social media and influencer marketing software, is seeking a Vice President of Account Management. The role involves leading and overseeing enterprise, mid-market, and SMB account management teams, ensuring client satisfaction, driving revenue growth, and maintaining strong client relationships. The ideal candidate should have extensive experience in account management or commercial customer success, preferably in the SaaS marketing and influencer marketing industry. Key responsibilities include developing strategic vision for the account management department, establishing relationships with C-level executives, driving revenue growth, and ensuring operational excellence. Later is committed to fostering an inclusive and diverse work environment.

Senior Project Manager, Project Controls

Company: Euclid Power

Location: USA

Posted Jan 06, 2025

Euclid Power, a growing software and services company, is seeking a Senior Project Manager for its Project Controls Team. The ideal candidate will have 8+ years of project scheduling experience within renewable energy, strong technical project control acumen, and experience managing project budgets. The role involves providing project controls expertise to solar PV and energy storage projects, leading the development and administration of the master schedule, and overseeing third-party schedule updates. The company offers a competitive benefits package, opportunity for early equity awards, and professional credential sponsorship. Euclid is committed to building an inclusive working environment.

Head of Finance

Company: Phaidra

Location: USA

Posted Jan 07, 2025

Phaidra is a company specializing in AI-powered control systems for industrial automation. They use reinforcement learning algorithms to convert raw sensor data into high-value actions and decisions. Their focus is on industrial applications that are well-sensorized with measurable KPIs. Phaidra enables domain experts to configure AI control systems without writing code. The team has a proven track record in applying AI to complex problems. Phaidra is a 100% remote company based in the USA, hiring internationally. They are seeking a dynamic finance leader with deep experience in tech and startups for a strategic financial leadership role. The role involves strategic financial leadership, budgeting and forecasting, global financial operations management, fundraising, cost management, compliance and reporting, team leadership, and cross-functional collaboration.

Analytical Instruments Sales Account Manager

Company: Veolia Environnement SA

Location: USA

Posted Jan 06, 2025

Veolia Water Technologies and Solutions (VWTS) is a global leader in water recovery treatment and reuse, offering a wide range of water systems and monitoring equipment for various industries. They are renowned for their superior technology, design, and quality service. VWTS is currently seeking a Sales Account Manager for their Analytical Instruments product line in the tristate area (Connecticut, New Jersey, and New York). The ideal candidate will have excellent communication skills, experience with analytical instruments, and strong interpersonal skills. They will be responsible for generating new business, managing accounts, and collaborating with the sales support structure to ensure customer success. VWTS offers a competitive compensation package, including a salary range of $100,000 to $120,000 annually, and a sales incentive plan. The company is committed to diversity and inclusion, and offers benefits such as medical, dental, vision insurance, 401k plan, and tuition reimbursement.

Director, Product Design

Company: Tebra

Location: USA

Posted Jan 06, 2025

Tebra, a unified team of Kareo and PatientPop, is seeking a Director of Product Design for Care Delivery. This strategic leadership role involves overseeing UX strategy and experience for the full product suite, developing the future clinical vision, and collaborating with product and engineering peers. The ideal candidate should have 10+ years of professional design and management experience, strong communication skills, and proficiency with Figma. Tebra aims to unlock better healthcare by modernizing care for independent practices, guided by values of starting with the customer, keeping it simple, staying entrepreneurial, working better together, and celebrating success.

Sr. Client Success Partner - Robotics

Company: Qventus

Location: USA

Posted Jan 07, 2025

Qventus, a company leading healthcare transformation for over 12 years, is seeking a Sr Client Success Partner - Robotics. The role involves strategic oversight, internal program management, implementation, and intuitive program management coordination. Key responsibilities include developing strategic positions for client robotic goals, partnering with product marketing and sales, serving as a Subject Matter Expert, and applying change management techniques. The ideal candidate should have 35 years of robotics-focused perioperative experience, expertise in surgical domain operations, strong executive presence, and proven success in relationship building. The salary range is $120000 to $150000. Qventus values diversity, equity, inclusion, and belonging, and is an equal opportunity employer.

DevOps Engineer

Company: COMPLY

Location: USA

Posted Jan 06, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 7000 clients globally, they offer solutions like ComplySci, RIA in a Box, National Regulatory Service, and illumis. They are recognized with numerous awards and have a team of 350+ professionals worldwide. They value tenacity, commitment to learning, empathy, humility, ambition, curiosity, and the power of data. They are seeking a skilled DevOps Engineer to build, deploy, and maintain CICD pipelines and manage infrastructure as code using Terraform within an AWS environment.

Content Copywriter

Company: Human Interest

Location: USA

Posted Jan 06, 2025

Human Interest is a high-growth tech company revolutionizing the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer retirement plans to their employees. The UX Copywriter will play a crucial role in crafting user-centric persuasive copy to guide prospects through digital experiences, collaborating with cross-functional teams to ensure messaging aligns with user journeys and business goals. The role offers significant ownership, responsibility, and the opportunity to work at a rapidly growing company with a mission to support employee engagement and growth.

Cloud Support Administrator

Company: Atmosera

Location: USA

Posted Jan 06, 2025

Atmosera is hiring a Cloud Administrator to manage network platforms, security, and Azure operations. The role involves escalation point responsibilities, incident management, documentation, training, client focus, compliance, and security. The ideal candidate should have a Bachelor's degree, 3+ years of Azure experience, and be able to achieve Azure 305 Certification within 90 days. The position offers competitive benefits and a flexible work environment.

Staff DevOps Engineer

Company: Sentinellabs

Location: USA

Posted Jan 06, 2025

SentinelOne is seeking a Staff DevOps Engineer to join their Release Engineering team. The role involves building scalable CI/CD processes for a federally regulated environment, working closely with cross-functional teams, and ensuring FedRAMP compliance. The ideal candidate should have 8+ years of experience in SRE/DevOps/Infrastructure Engineering for SaaS products, 3+ years of production experience with container orchestration systems, and familiarity with GitOps, IaaC, and deployment strategies. The company offers competitive benefits and a cutting-edge work environment.

Website Manager

Company: Slice

Location: USA

Posted Jan 07, 2025

Slice, a technology company empowering local pizzerias, is seeking a Website Manager with expertise in SEO and CRO. The role involves managing the website, developing and executing SEO strategies, optimizing conversion rates, collaborating with marketing teams, and providing data-driven insights. The ideal candidate should have 35+ years of experience in website management with a strong focus on SEO and CRO, proficiency in SEO tools, and excellent analytical and communication skills. The company offers a comprehensive benefits package, including flexible PTO, health insurance, 401K matching, and a weekly pizza stipend.

Customer Success Specialist – Microsoft

Company: SilverSky

Location: USA

Posted Jan 06, 2025

SilverSky, a global cybersecurity company, is seeking a Customer Success Specialist for Microsoft Licensing. The role involves providing expert guidance on Microsoft licensing models, acting as a trusted advisor to clients, collaborating with sales and customer success teams, and managing multiple clients in a fast-paced environment. The ideal candidate should have extensive knowledge of Microsoft licensing programs, proven experience in a licensing customer success role, strong analytical skills, excellent communication abilities, and proficiency in relevant tools. SilverSky offers a competitive salary, remote flexible working, and a collaborative team environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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