Exceptional Customer Service Jobs in USA

500,918 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Client Success Manager

Company: Additionwealth

Location: USA

Posted Jan 04, 2025

Addition Wealth is a fintech company that aims to revolutionize personal financial decision-making by providing employees with digital tools, a knowledge center, and access to financial professionals. They are seeking a Client Success Manager with 2+ years of experience to manage key client relationships, customer support, and operational processes. The role offers high impact, flexibility, and growth opportunities, along with competitive benefits including equity compensation and unlimited vacation.

Senior Product Manager, Tax

Company: Toast

Location: USA

Posted Jan 04, 2025

Toast is seeking a Senior Product Manager for Core Finance and Tax. The role involves developing and implementing strategic product roadmaps, serving as the primary point of contact for tax technology needs, and driving partnerships between various departments. The ideal candidate should have a Bachelor's degree in business or computer science, 8+ years of professional Product Management experience, and proficiency in SQL tools and cloud product management tools. The company offers competitive compensation and benefits, and values diversity, equity, and inclusion.

Annotation Data Engineer

Company: Simbe Robotics

Location: USA

Posted Jan 04, 2025

The Annotation Data Engineer role at Simbe involves managing data annotation processes, developing guidelines, collaborating with engineering teams, ensuring data quality, and maintaining data collection systems. The role requires excellent communication skills, technical proficiency in Python, Bash scripting, and web frontend programming, and familiarity with source control systems. Preferred qualifications include a background in video annotation or robotics applications. Simbe offers a dynamic, inclusive culture focused on retail innovation and customer value.

Analyst, Total Rewards

Company: Evolvevacationrental

Location: USA

Posted Jan 04, 2025

Evolve is a mission-driven company focused on making vacation rentals easy for everyone. The Total Rewards Sr Analyst role involves day-to-day administration and support of Evolve's Total Rewards programs, including compensation, benefits, and HRIS. The role requires a minimum of 35 years of relevant experience in Human Resources, preferably with a focus on total rewards, compensation, benefits, HRIS, and reporting. The ideal candidate should have experience with internet-based job evaluation and benchmarking tools, HRIS systems, and reporting tools. The role involves responding to compensation equity and recognition requests, compiling and analyzing market-based compensation data, and providing analytical support to Evolvers. The benefits include industry-competitive pay, equity, a 401k with a 4% immediate vesting match, 16-18 weeks of paid parental leave, comprehensive medical, dental, and vision plans, and more. Evolve is committed to diversity and inclusion as an equal opportunity employer.

Customer Success Engineer

Company: Bask Health

Location: USA

Posted Jan 04, 2025

Bask is a rapidly growing telehealth platform that empowers entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily. The company is data-driven, customer-obsessed, and values ownership and accountability. The Customer Success Engineer role involves resolving customer concerns, creating and improving internal tooling, and engineering solutions to enhance the customer experience. The ideal candidate should have a background in web development, excellent communication skills, and a passion for problem-solving.

Sr. Product Owner, Device Platform

Company: FORT Robotics

Location: USA

Posted Jan 04, 2025

FORT, founded in 2018 by Samuel Reeves, is a company specializing in robotics. Reeves, with a decade of experience in making landmine clearance safer through robotics, identified the lack of secure communications for robots in various industries. FORT aims to address this gap with its Robotics Control Platform (RCP), designed to ensure robots cause no harm. The company is seeking a Product Owner to guide the development of its Device platform, a cutting-edge solution for managing autonomous and robotic systems. The Product Owner will be responsible for defining user stories, prioritizing the team backlog, and ensuring high-quality and efficient solutions. Key responsibilities include serving as a liaison between the device platform team and the engineering organization, managing the product backlog, and engaging with customers to gather and translate requirements. The ideal candidate should have at least two years of experience as a Product Owner in a software development environment, a strong background in hardware and embedded software, and expert knowledge of Agile and Scrum methodologies.

Business Analyst

Company: Swingtech

Location: USA

Posted Jan 04, 2025

Swingtech Consulting Inc is seeking a Business Analyst for an existing DoD Contract. The BA will manage and prioritize support issues, serve as the primary intake for the agency's web application support and modification processes, and ensure high customer satisfaction through high touch customer support. The ideal candidate should have 5+ years of experience as a Business Analyst on IT projects, an active Secret clearance, and experience with ServiceNow Portfolio Management and Agile project management. The company offers a comprehensive benefits package including 15 PTO days, 11 paid holidays, medical, dental, vision coverage, disability insurance, a 401k program, an annual training budget, and flexible work arrangements.

Associate Commercial Counsel

Company: Emburse

Location: USA

Posted Jan 04, 2025

Emburse is seeking a US or Canadian-based commercial contracts attorney to join its legal department. The role involves drafting, reviewing, and negotiating SaaS contracts, software reseller agreements, and other related contracts. The attorney will partner with various teams, provide legal advice, and ensure contract quality and accuracy. The ideal candidate should have a JD, strong communication skills, and experience in technology and software-related concepts. Familiarity with the B2B payments industry is a plus.

Senior Machine Learning Engineer

Company: Federato

Location: USA

Posted Jan 04, 2025

Federato is a company dedicated to providing efficient and equitable insurance solutions. They leverage AI and machine learning to help insurers optimize risk portfolios and offer fair pricing, especially in challenging areas. Their RiskOps solution enhances underwriting decisions by utilizing underutilized data and providing real-time risk insights. Federato is backed by prominent investors like Salesforce, Veeva, Zoom, and Box. They are seeking a Machine Learning Engineer with at least 5 years of experience, focusing on pipelining LLM models for the past 3 years. The role involves designing scalable ML pipelines, benchmarking and finetuning models, and collaborating cross-functionally. Federato values culture fit, innovation, and a first-principles approach to problem-solving.

Senior Account Executive

Company: ValGenesis

Location: USA

Posted Jan 04, 2025

ValGenesis, a pioneer in automated validation software solutions, is seeking a highly motivated and results-driven Senior Account Executive CMC. The role involves driving new business acquisition, revenue growth, and establishing relationships with key decision-makers. The ideal candidate should have a background in selling enterprise software solutions or complex applications in the Life Sciences industry, with experience in quality risk management and process validation. The position offers an exciting opportunity to join a dynamic team and make a significant impact on the company's continued success and growth.

Senior Engineer

Company: Greenpages

Location: USA

Posted Jan 05, 2025

Blue Mantis is looking for a Senior Engineer and Technical Account Manager with deep expertise in Citrix technologies, including Citrix Cloud, Citrix DaaS, XenApp, and XenDesktop. The ideal candidate will manage Citrix solutions, VMware infrastructures, and Cisco UCS environments, while also troubleshooting networking configurations and serving as a Tier 3 escalation point for technical issues. The role involves acting as the primary technical liaison for key customers, managing offshore teams, and collaborating with the offshore NOC. Relevant certifications and experience with hybrid and multicloud deployment models are preferred.

Project Manager Coordinator

Company: EVERSANA

Location: USA

Posted Jan 04, 2025

EVERSANA is a global company with over 7000 employees, committed to creating and delivering next-generation commercialization services to the life sciences industry. They are proud to be certified as a Great Place to Work and prioritize improving patient lives around the world. They are looking for a detail-oriented and proactive Project Coordinator to support their business development initiatives. The ideal candidate will have strong organizational skills, a commitment to fostering a diverse and inclusive work environment, and proficiency in Microsoft Office applications.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages