Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Site Reliability Engineer

Company: Cprime

Location: USA

Posted Jan 02, 2025

Cprime is seeking a high-energy, experienced customer-focused Site Reliability Engineer (SRE) to join their Managed Services team. The ideal candidate will support the team managing clients' hosted cloud applications and accounts, working closely with Engineers and Atlassian Administrators. Key responsibilities include maintaining application availability, implementing changes, monitoring architecture, collaborating with clients, and driving operational efficiencies. Qualifications include at least 3 years of Linux OS experience, proficiency in the Atlassian stack, AWS system administration, and familiarity with IT change management processes. Cprime values social justice, diversity, and inclusion, offering equal employment opportunities.

Senior Data Analyst

Company: Mindoula Health

Location: USA

Posted Jan 03, 2025

Mindoula is seeking a Senior Data Analyst with a passion for healthcare data analysis. The role involves creating data visualizations, extending business intelligence functionality, and performing exploratory data analysis. The ideal candidate will have a Bachelor's degree in a relevant field, 5+ years of experience as a Data Analyst, and proficiency in AWS, SQL, and data visualization tools. They should also have strong analytical skills, excellent communication abilities, and a detail-oriented mindset.

Patient Service Representative

Company: Midi Health

Location: USA

Posted Jan 03, 2025

Midi Health is seeking a Patient Service Representative with 2+ years of customer service experience, preferably with Zendesk, Athenahealth EMR, and Google Workplace experience. The role involves serving as the first point of contact for patients, assisting with appointments and EHR updates, and resolving billing issues. The successful candidate will have strong communication skills, work independently, and adhere to privacy regulations. Midi offers competitive compensation, benefits, and a remote work environment. The interview process includes a recruiter interview, technical assessment, take-home test, and interviews with the hiring manager and department leader.

Salesforce Engagement Manager

Company: V2sa

Location: USA

Posted Jan 03, 2025

V2, a Salesforce Crest Partner for 18 years, is seeking a Salesforce Engagement Manager. The role involves driving client conversations, managing enterprise-level engagements, and leading Enterprise-level projects at global brands. The ideal candidate should have 4+ years of relevant professional experience, Salesforce consulting experience, and a passion for solving business problems using technology. V2 offers a thriving boutique culture focused on personal and professional growth, custom-designed goal-setting, and coaching solutions, along with opportunities for certifications across Salesforce, Snowflake, and Tableau ecosystems.

Technical Project Manager

Company: CROmetrics

Location: USA

Posted Jan 03, 2025

Cro Metrics is seeking a Technical Project Manager with 4+ years of experience in product and/or project management within a tech, web production, or digital marketing space. The role involves managing product launches, client communication, budget and scope management, task switching, proactive account management, meeting management, problem-solving, and learning agility. The company offers benefits such as a 401k match, health benefits, PTO, parental leave, work perks, customized career plan, remote work environment, and annual company retreat. The compensation range is $50-$85k with potential travel. Cro Metrics aims to create an inclusive and equitable remote environment.

People Operations Specialist

Company: Chainguard

Location: USA

Posted Jan 02, 2025

Chainguard, a company specializing in secure open source software, is seeking a People Operations Specialist. The role involves streamlining processes, ensuring compliance, and delivering an exceptional employee experience. The ideal candidate should have 25 years of HR experience, expertise in HR systems, and a passion for providing exceptional employee experiences. Chainguard offers a human-first culture, autonomy, and a range of benefits including equity, unlimited PTO, and remote work options.

Founding GTM Lead

Company: Stigg

Location: USA

Posted Jan 02, 2025

Stigg, a SaaS company founded by former New Relic leads, is revolutionizing the industry with its API-first pricing and packaging platform. The company has secured $175 million in Series A funding, bringing its total investment to $24 million. Stigg empowers businesses to swiftly implement and adjust monetization strategies, enabling developers to build granular access control at the feature level. The Founding GTM Lead will be instrumental in shaping and executing the go-to-market strategy, collaborating directly with the CEO and Head of Sales to drive revenue growth and establish scalable sales processes. The role offers a significant impact in a fast-growing startup, working closely with industry leaders and innovative clients.

Customer Success Manager

Company: Luma Health

Location: USA

Posted Jan 02, 2025

Luma Health is seeking a Customer Success Manager with 5+ years of experience in customer success or account management, preferably in SaaS. The role involves managing relationships with key stakeholders, driving product adoption, strategic planning, and account growth. The ideal candidate should have excellent communication skills, project management abilities, and a tech-savvy mindset. Luma Health offers competitive benefits, work-life balance, and a dynamic startup environment. The company is committed to diversity and inclusion.

Senior UX/UI Designer

Company: Mocafi

Location: USA

Posted Jan 03, 2025

MoCaFi is a fintech company committed to providing financial services to marginalized communities in America. They offer FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment services. MoCaFi has distributed over $100M in cash assistance and is seeking a Senior UX/UI Designer to create a user-friendly website for secure account access and status monitoring. The role involves designing UI, managing a web design team, conducting research, and ensuring design consistency and accessibility. Required qualifications include a degree in Human-Centered Design or equivalent experience, 3+ years in financial services, and proficiency in design tools and Agile development.

People Program Management Specialist

Company: mlmultiplecareerlocations

Location: USA

Posted Jan 03, 2025

The job posting is for a People Program Management Specialist role within the Human Resources department. The role involves supporting various HR verticals with data analytics, special projects, and program administration. The ideal candidate should have strong knowledge of recruiting practices, employment-based and student work visas, and experience working with diverse employees. Key responsibilities include facilitating employment visa and immigration processes, coordinating application petitions, performing Form I-9 verifications, administering People systems, gathering and analyzing data, and collaborating with People leaders and stakeholders. The required experience includes 5+ years in an HR role, proficiency in Google Sheets and Excel, strong organizational and interpersonal skills, and excellent written and verbal communication skills. Additional qualifications include SHRM-CP or PHR certification, global mobility experience, and project management certifications.

User Experience (UX) Engineer

Company: Bask Health

Location: USA

Posted Jan 02, 2025

Bask is seeking a User Experience UX Designer to join their team and lead the rework of their user interface. The role involves conducting user research, collaborating with cross-functional teams, designing wireframes, prototypes, and mockups, and ensuring the new design aligns with the company's brand identity. The ideal candidate should have proven work experience, proficiency in design tools, a deep understanding of user-centered design principles, and excellent communication skills.

Customer Service Representative

Company: Thinkacademyus

Location: USA

Posted Jan 02, 2025

Think Academy US is seeking a Customer Service Representative for a remote, full-time position. The role involves providing exceptional customer service, addressing parent and student concerns, and fostering long-lasting relationships. Previous customer service experience is desired, along with strong communication skills, fluency in Mandarin, and the ability to work in a fast-paced environment. The company offers flexible remote work, performance-based commission, and professional growth opportunities. The pay range is $18-$20 per hour.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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