Exceptional Customer Service Jobs in USA
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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.
Principal DevOps Engineer I
Company: Perforce
Location: USA
Posted Dec 31, 2024
Perforce is seeking a Principal DevOps Engineer IUS to design and build the next-generation cloud platform for their SaaS product portfolio. The role involves ensuring the security, reliability, and high availability of production and CICD environments and applications. Responsibilities include building platforms and frameworks for consistent management of applications and infrastructure, mentoring engineers, implementing application security best practices, fostering a DevOps culture, leading CICD pipeline development, and establishing technical design principles. Requirements include a BS/MS in Computer Science, Engineering, or a related field, 10+ years of experience in SaaS software cloud operations and development, deep understanding of AWS, Azure, or GCP services, expertise in CICD pipelines, programming languages, Kubernetes, Docker, and cloud-based scalable web application architectures. Perforce offers a rewarding career with opportunities for growth and a diverse, inclusive work environment.
Analytics Developer II
Company: Patterndata
Location: USA
Posted Jan 01, 2025
Pattern Data is a company that uses AI to rapidly analyze medical records, significantly reducing validation time for litigation, medical analysis, and personal injury cases. They are looking for an Analytics Developer to create sophisticated data models, reports, and dashboards for both internal operations and client-facing solutions. The ideal candidate will have a proven track record in developing data visualizations, exceptional communication skills, and experience with business intelligence tools like Tableau, PowerBI, Looker, Qlik, or Quicksight.
Sr Site Reliability Engineer, Platform Engineering
Company: Kentik
Location: USA
Posted Dec 31, 2024
Kentik is a network observability company offering a must-have platform for network professionals. Their Platform Engineering group is responsible for storing, enriching, and querying traffic metadata and metrics from the world's largest networks. They are seeking a senior engineer to co-own, design, and implement state-of-the-art reliability engineering for their data-intensive platform. The ideal candidate will have 5+ years of experience in Systems Administration, Datacenter IT, or SRE-related projects, with a strong understanding of major internet protocols, networking administration, and experience with microservices, containers, and orchestration. Kentik offers a competitive salary and stellar benefits, including 100% premiums paid for health, vision, and dental coverage, an annual Health Reimbursement Account, paid family and medical leave, open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays.
Director, Product Strategy
Company: Trueclassicteesllc
Location: USA
Posted Jan 01, 2025
True Classic, a rapidly growing direct-to-consumer men's apparel brand, is seeking a strategic and analytical Director of Product Strategy. The role involves driving long-range product planning, innovation, and go-to-market excellence. Key responsibilities include product strategy development, product analytics, go-to-market planning, and product innovation. The ideal candidate should have a Bachelor's degree in Business, Marketing, Fashion Merchandising, or a related field, with 3+ years of experience in product strategy or related roles within the apparel industry. Strong analytical skills, data-driven product analysis, and strategic planning experience are required. The role offers a competitive salary, unlimited sick days and PTO, company-paid medical, dental, and vision insurance, a 401k plan with a 3% company match, a monthly $200 stipend for home office expenses, and free True Classic merchandise. The position is remote within the United States, with quarterly all-hands meetings in California.
Sr. SE I, Backend - Build
Company: Smartsheet
Location: USA
Posted Dec 31, 2024
Smartsheet, a tech company, is seeking a Senior Software Engineer to join their Build Pillar Engineering team. The role involves building scalable backend services, solving distributed systems problems, and working with modern cloud infrastructure. The company offers competitive benefits, including an HSA with 100% employer-paid premiums, RSUs, a 401k match, and flexible time off. Smartsheet is committed to fostering an inclusive environment and is an Equal Opportunity Employer.
Infrastructure & DevOps Engineer
Company: Solforge
Location: USA
Posted Dec 31, 2024
Solforge is seeking a Core Engineer to lead engineering efforts in developing high-performance distributed systems. The role involves working with a team of proficient engineers, contributing to complex core infrastructure challenges, and frequently shipping quality code. The company is reimagining Solana's consensus ecosystem with institutional-grade infrastructure. The ideal candidate should have a degree in Computer Science or a related field, at least 3 years of experience in distributed systems, strong proficiency in Rust, C, C++, or Go, and experience in designing and deploying scalable distributed systems. Preferred qualifications include open-source contributions, involvement in the Solana ecosystem, and engagement with the blockchain security research community.
Analytics Developer I
Company: Patterndata
Location: USA
Posted Jan 01, 2025
Pattern Data is seeking an Analytics Developer to join their team. The role involves understanding complex settlement terms, defining business requirements for claims processing, and creating data-driven operational protocols. The ideal candidate will have a degree in a relevant field, proven experience in data analysis, and advanced proficiency in Excel and other data analysis tools. They should also have strong analytical skills, excellent communication abilities, and the capacity to navigate complexity and ambiguity.
Customer Enablement Manager
Company: Smartcatplatforminc
Location: USA
Posted Jan 01, 2025
Smartcat is a Series C company offering a Language AI platform for global enterprises, aiming to revolutionize the multilingual content industry. The Customer Enablement Manager will develop a customer training program, design digital onboarding, and manage Smartcat Academy. The role requires 5+ years of experience in customer training within a SaaS environment, strong communication skills, and a customer-centric approach. Smartcat offers a fully remote team, high impact role, and a culture committed to diversity and high performance.
Senior Director, National Patient Experience Lead
Company: Scholarrock
Location: USA
Posted Dec 31, 2024
Scholar Rock, a biopharmaceutical company, is dedicated to developing life-changing therapies for serious diseases with high unmet need. They are a global leader in the TGFβ superfamily of cell proteins and have created a pipeline with potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions. The company has shown clinical proof of concept for a muscletargeted treatment in spinal muscular atrophy (SMA). The National Patient Experience Lead role involves overseeing and leading the PatientFamily Care Coordinators and Field Reimbursement teams for a novel treatment option for SMA patients. This second-line leadership role requires a strategic vision to enhance the patient experience and ensure effective collaboration across several internal teams. The role offers a unique opportunity to make a significant impact on the lives of patients living with rare diseases.
Product Manager
Company: Rackner
Location: USA
Posted Jan 01, 2025
Rackner is seeking a Program Manager for the Cerberus team at Platform One, a DoDwide enterprise service capability. The role involves overseeing Agile Scrum DevSecOps tools, DoD cybersecurity, and Cloud programs. The PM will also lead product development for Platform One, advise internal product initiatives, and manage agile projects. Rackner offers employee development, training, fitness benefits, and competitive compensation packages.
Lead Product Designer
Company: Replicant
Location: USA
Posted Jan 01, 2025
Replicant, a leader in Contact Center Automation, is revolutionizing customer service through AI-driven solutions. The company uses Large Language Models (LLMs) to enable natural conversations across various channels, resolving customer issues 24/7. Replicant is growing rapidly, tripling its team and quadrupling its revenue, serving Fortune 500 clients and running millions of AI calls monthly. The company values humancentered design principles and seeks a design professional with 5+ years of experience, strong UX/visual design skills, and proficiency in Figma. The ideal candidate will collaborate with crossfunctional teams, conduct user research, and contribute to the design system. Replicant offers a remote work environment, competitive compensation, and a supportive culture.
Site Reliability Engineer
Company: Startree
Location: USA
Posted Dec 31, 2024
StarTree is a cloud-based software company seeking Site Reliability Engineers with experience in managing highly available production-facing distributed systems. The role involves leveraging monitoring and alerting services, managing and tuning Apache Pinot clusters, and collaborating with other engineers. StarTree, founded by the creators of Apache Pinot, has gained recognition with Series B Funding and being named one of The Information's 50 Most Promising Startups.