Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Creative Lead

Company: MaestroQA

Location: USA

Posted Dec 26, 2024

MaestroQA is a quality assurance tool that aims to make quality everyone's business, not just a support team's responsibility. They offer data and business intelligence to everyone, encouraging detailed analysis of customer conversations and other qualitative data. They work with various teams and industries to help companies build Cultures of Quality.

Sr. Medical School Admissions Consultant

Company: Inspira Education

Location: USA

Posted Dec 26, 2024

Inspira Education Group is a fast-growing edtech startup with a mission to democratize access to high-quality coaching. They offer software and services to disrupt traditional application processes, providing equal opportunities for candidates from diverse backgrounds. The company is backed by leading venture capital firms and is seeking a Sr Medical School Admissions Consultant with extensive knowledge of the medical school admissions process.

Customer Success Manager

Company: Filmhub

Location: USA

Posted Dec 26, 2024

Filmhub is a platform that allows modern filmmakers to distribute their titles directly to streaming services, bypassing traditional industry middlemen. The company, founded by Klaus Badelt and Alan dEscragnolle, offers a range of services including discovery, automated licensing, asset fulfillment, and payment processing. The role of an Acquisitions Executive at Filmhub involves driving the acquisition of titles, upselling subscriptions, and providing ongoing client support. The ideal candidate should have a deep understanding of Filmhub services, client personas, and the distribution process. They should also be comfortable handling a high volume of clients and be driven to overserve everyone.

Data Governance Analyst

Company: PointClickCare

Location: USA

Posted Dec 25, 2024

PointClickCare is a leading North American healthcare technology platform that has been focused on realizing its vision to help create a world in which providers and plans can confidently deliver frictionless care. The company has grown exponentially with over 2200 employees working to impact millions across North America. They are recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures. They offer a wealth of opportunities and a vibrant culture that empowers their employees.

Insights Manager II

Company: Instacart

Location: USA

Posted Dec 25, 2024

Instacart is a Flex First team that offers safe and flexible earnings opportunities to Personal Shoppers. The Insights Manager role involves leveraging data and analytics to gain a deep understanding of the business, uncover trends, and help drive critical business decision-making for key retailers and CPG categories. The role requires strong analytical skills, proficiency in SQL, Excel, and data visualization tools, and the ability to deal with ambiguity and manage senior stakeholder relationships.

Backend Engineer

Company: Future

Location: USA

Posted Dec 25, 2024

Future is a platform that offers personal training services with a focus on real expertise, human connection, and affordability. The backend engineers at Future work on various services, maintain and optimize existing systems, collaborate with other teams, and stay updated with the latest technologies. The company offers competitive compensation, benefits, and a flexible work environment.

Integrations Engineer

Company: Keyo

Location: USA

Posted Dec 25, 2024

The job description is seeking an Integrations Engineer to support QAQC efforts, develop documentation, and ensure smooth product integration and operations. The ideal candidate is technically skilled, detail-oriented, and collaborative. Key responsibilities include developing integration documentation, proving of concept integrations, assisting with testing, and participating in code reviews. The company, Keyo, is building a company that reflects the world in which we want to live, with a focus on biometric authentication. They are a remote-first company with a diverse global team.

DevSecOps Engineer

Company: Kaseya

Location: USA

Posted Dec 25, 2024

Kaseya is a leading provider of IT infrastructure and security management solutions for MSPs and internal IT organizations. They have achieved sustained strong double-digit growth and are backed by Insight Venture Partners. The company was founded in 2000 and serves customers in over 20 countries with over 15 million endpoints. They are looking for a Lead DevSecOps Engineer to join their exceptional team and improve the security posture of Kaseya.

Director, North American Marketing

Company: Contentstack

Location: USA

Posted Dec 25, 2024

Contentstack is seeking a strategic resultsdriven Director of North America Marketing to lead regional marketing initiatives and sales development efforts. The role is remote and offers the opportunity to collaborate with global teams and make a significant impact on the company's growth. The successful candidate will develop and execute the North America marketing strategy, oversee sales development, lead integrated campaigns, and work crossfunctionally with global marketing, product marketing, partner marketing, and customer success teams.

Senior Account Executive, Higher Education

Company: SearchStax

Location: USA

Posted Dec 26, 2024

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. They are on a mission to make powerful search easy for enterprises across the globe. With self-funding and profitability, their products are used by 600+ brand-name customers. The search market is growing fast, and they feel uniquely positioned to continue leading the search market for many years to come. They value diverse backgrounds and interests, and prioritize work-life balance. They are seeking a seasoned Account Executive with deep industry knowledge to lead growth in the higher education space.

Strategic Accounts Lead

Company: Sobi

Location: USA

Posted Dec 25, 2024

Sobi is seeking a highly experienced and passionate leader to oversee their Directors of Strategic Account (DSA) Team for half of the US market within the Immunology Franchise. The role involves building and managing a high-performing team, establishing relationships with key accounts, and driving top-down access, customer retention, and revenue growth. The ideal candidate should embody Sobi's core values and foster a culture of ownership, accountability, teamwork, and engagement.

Senior Instructional Designer, Training Design & Delivery

Company: Blink Health

Location: USA

Posted Dec 25, 2024

Blink Health is a fast-growing healthcare technology company that aims to make prescriptions accessible and affordable. Their two primary products, BlinkRx and Quick Save, remove traditional barriers in the prescription supply chain, leading to better access to medications and improved health outcomes for patients. The company's Patient Services team provides frontline support and manages the operations of customer service and pharmacy teams, ensuring efficient and customer-focused services.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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