Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Engineering Manager, Risk

Company: Gusto

Location: USA

Posted Dec 23, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401ks, expert HR and team management tools. With offices in Denver, San Francisco, and New York, they serve over 300,000 businesses nationwide. The Risk Engineering team is responsible for defining best-in-class user experiences to mitigate financial and reputation risk. They will lead the team to scale the platform, build a bad actor platform for fraud prevention, and improve credit underwriting and collections experiences. The Senior Engineering Manager will empower and coach a team to build and scale customer-facing experiences, drive technical guidance, and recruit new team members.

Compliance Counsel

Company: Fivetran

Location: USA

Posted Dec 22, 2024

Fivetran is building data pipelines to power the modern data stack for thousands of companies. They are looking for a Compliance Counsel to lead compliance for Fivetran globally. The role involves providing legal guidance related to global compliance, developing standards and operationalizing compliance policies, and shaping governance across the company. The full-time position will report to the Senior Director Associate General Counsel and can be based out of their Denver CO or Oakland CA offices or remotely in the US.

Senior Lead Sales Engineer

Company: StackAdapt

Location: USA

Posted Dec 22, 2024

StackAdapt is a Remote First company looking for a Senior Lead Sales Engineer. The role involves delivering advanced technical solutions for enterprise clients, executing strategic initiatives, and collaborating with product and engineering teams. The candidate should have advanced expertise in advertising technology and experience managing large-scale enterprise projects.

Referral Specialist

Company: Motion MSK

Location: USA

Posted Dec 22, 2024

The job description for the Referral Specialist position at Motion MSK is for a critical role in bridging the gap between primary care providers, patients, and Motion's exceptional care team. The mission is to deliver compassionate personalized support, help patients navigate their care journey, and build relationships that make a difference. The job involves operational support for the Dedicated Referral Management program, analyzing and organizing daily referral data, providing patient outreach and education, and growing relationships with clinical partners.

Sales Enablement Manager

Company: Litify

Location: USA

Posted Dec 22, 2024

The text describes Litify, a legal technology company that empowers law firms and legal departments to achieve consistent success by standardizing, measuring, and improving their legal operations. The company is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. The role of Sales Enablement Manager involves aligning sales efforts with company goals, developing enablement strategy, sales process optimization, and creating impactful enablement programs. The estimated base salary for this role is $120,000.

Product Designer

Company: CaptivateIQ

Location: USA

Posted Dec 22, 2024

CaptivateIQ is a leading Sales Performance Management solution that helps revenue teams automate processes, hit revenue targets, and adapt with business change. With backing from Sequoia Accel ICONIQ Sapphire Ventures and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning. They are looking for a Product Designer to collaborate with crossfunctional teams to design impactful solutions that address customer challenges and drive business success.

Site Reliability Engineer

Company: Graylog

Location: USA

Posted Dec 22, 2024

Graylog is a company that specializes in delivering top-notch Threat Detection, Investigation, and Response (TDIR) solutions. They offer unparalleled fast and efficient log analysis capabilities in critical areas such as security compliance, operations, and DevOps. Their enterprise solution enables organizations globally to capture, store, and analyze terabytes of machine data in near real-time. They have been recognized for their inclusion in the 2021 Deloitte Technology Fast 500, taking home two prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA in 2023 and 2024. They have also been named a Leader and Fast Mover in GigaOM's 2024 Radar Report for SIEM. They are currently recruiting for a Site Reliability Engineer to join their multinational cloud services team.

Certified Public Accountant

Company: Kickstart Accounting, Inc.

Location: USA

Posted Dec 22, 2024

KSA Tax Partners is a woman-owned virtual accounting firm dedicated to empowering women-owned businesses. They offer year-round service with a focus on client relationships and financial insights. The role of Tax Associate involves client management, tax preparation, and compliance. The ideal candidate is a seasoned tax preparer with strong client-focused service experience. The firm offers a supportive, innovative team with continuous learning and work-life balance opportunities.

Content Writer II

Company: Businessolver

Location: USA

Posted Dec 22, 2024

The Businessolver Way is a culture that encourages employees to perform at their best and have fun. They are committed to maintaining a secure environment for client data and expect employees to adhere to security practices. They are looking for a Content Writer II to develop and deliver content across various mediums for their managed book of business. The role requires strong organizational and time management skills, effective collaboration and project management abilities, excellent verbal and written communication skills, and a solid understanding of AP and Chicago style writing rules. The pay range for this position is $52,000 to $82,000 per year.

Copywriter

Company: Springhealth

Location: USA

Posted Dec 22, 2024

Spring Health is seeking a highly skilled and creative Copywriter B2B to join their dynamic team. The ideal candidate is an exceptional copywriter with a strong portfolio showcasing expertise across various formats. The role requires someone who is passionate about mental health and driven to create compelling content from digital campaigns to brand narratives. The successful candidate will work closely with the content design, brand, demand gen, and product marketing teams to create content that not only inspires but also educates diverse audiences.

Senior Manager, Engineering

Company: Beacon

Location: USA

Posted Dec 22, 2024

Beacon Biosignals is a company revolutionizing precision medicine for the brain, with a leading home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. They have an FDA 510k cleared Dreem EEG headband and AI algorithms for quantitative biomarker discovery and implementation. Their ClinicoEEG database contains EEG data from nearly 100,000 patients, and their cloud-native analytics platform powers large-scale, retrospective, and predictive studies. They are seeking a Senior Manager Engineering to manage their Datastore team and continue the development and success of their products.

Manager, Sales Development

Company: Newsela

Location: USA

Posted Dec 22, 2024

The role of Manager of Sales Development at Newselas is to lead and develop a team of SDRs, contributing to the company's mission of transforming teaching and learning in classrooms across the US. The role involves coaching and developing the team, designing and implementing lead generation strategies, and collaborating with internal teams to enhance interdepartmental processes. The successful candidate will have 4+ years of sales experience or 2+ years of sales management, a proven track record of coaching others, and direct experience of hitting goals. The role comes with a base salary of $80,000, an on-target commission of $40,000, and an on-target earnings target of $120,000. The total compensation also includes incentive stock options and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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