Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Engineering Manager (Scribd Core Team, Full-stack - AdTech)

Company: Scribd

Location: USA

Posted Dec 23, 2024

Scribd is a multinational technology company focused on the written and spoken word across three products: Ever, Scribd, and SlideShare. They deliver knowledge, information, and inspiration to billions of people worldwide through a vast library of content including 200 million documents, 25 million presentations, and 13 million books, audiobooks, podcasts, and magazines. The role of the Senior Engineering Manager of the Scribd Core Team involves leading and growing a talented and successful engineering team, partnering with crossfunctional teams, delivering solutions that enhance the user experience, and maturing adtech capabilities.

Sr Manager - Procurement

Company: 1Password

Location: USA

Posted Dec 23, 2024

The text describes a remote opportunity for a Senior Manager of Procurement at 1Password, a SaaS technology or startup company. The role involves strategic procurement management, leading procurement efforts, cost-saving initiatives, and vendor relationship management. The candidate will work with internal stakeholders, collaborate with cross-functional teams, and contribute to the execution of policies that drive cost-effective purchasing and compliance. The role requires strong organizational skills, negotiation and collaboration skills, and proficiency in procurement software and tools. The annual base salary is between $154,000 USD and $208,000 USD for USA-based roles and between $132,000 CAD and $178,000 CAD for Canadabased roles. The company offers health and wellbeing benefits, growth and future opportunities, flexibility and community, and accommodation upon request.

Operational Specialist (Smartsheets or Power App)

Company: Myriad360

Location: USA

Posted Dec 23, 2024

The role involves managing documentation requirements and schedules for strategic initiatives, coordinating resources, creating action plans, and collaborating with cross-functional departments. The objective is to organize feedback from stakeholders, assist with studies assessing organizational change impact, and monitor and analyze user feedback and system performance metrics.

Digital Customer Success Manager

Company: Octopus Deploy

Location: USA

Posted Dec 23, 2024

Octopus Deploy is a company that values rest, recharge, and balance. They have a strong commitment to supporting their team members and fostering a culture of wellbeing. The company is also known for its thoughtful engagement in hiring, with a promise to review all applications promptly upon their return. They are a remote-first company with a transparent approach to compensation and career pathways. They are seeking a Digital Customer Success Manager to support their midsized customer base and drive Gross Revenue Retention (GRR). The role requires excellent communication and interpersonal skills, a data-driven mindset, and familiarity with customer success platforms. The interview process includes an initial chat, technical assessment, hiring manager chat, and panel interview.

Senior Software Engineer II - ML Core

Company: Splice

Location: USA

Posted Dec 23, 2024

The role involves defining the architecture and driving implementation changes across multiple backend services, optimizing search infrastructure, and creating mechanisms for safe and rapid ML model productionalization. The candidate should advocate for scalable system designs, drive complex projects, and provide mentorship. Qualifications include experience with Elasticsearch, Go, Python, and various SaaS and cloud provider primitives. The role offers competitive pay, unlimited PTO, comprehensive medical coverage, and professional growth opportunities.

Consumer Insights & Market Research Manager

Company: Monarch Money

Location: USA

Posted Dec 23, 2024

Monarch is a fintech company that provides a product to manage financial life. They have seen rapid growth since their beta launch in early 2021. The company is well-funded by top venture firms and angel investors. They are looking for a Staff or Principal-level Researcher to join their team.

Channel Programs Manager

Company: Pax8

Location: USA

Posted Dec 23, 2024

The Channel Programs Manager is responsible for managing and executing Pax8 hosted programs, including event planning, vendor management, and content creation. The role requires experience in program management, event planning, and technical expertise with webinar and meeting platforms. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to work collaboratively with diverse teams.

Sr Manager, Product Design - Channels

Company: 1Password

Location: USA

Posted Dec 23, 2024

1Password is seeking a Senior Product Design Manager to lead a team of designers in growing their MSP Managed Service Provider and distributor partnerships. The role involves exploring opportunities to enhance account information management and establish a key area of the business. The successful applicant will have experience in product design, managing teams, and coaching design teams to reach their full potential.

Associate Project Manager - Site Reliability

Company: ScienceLogic

Location: USA

Posted Dec 23, 2024

ScienceLogic is seeking an Associate Delivery Manager to join their Site Reliability team. The role involves coordinating cross-functional teams to deliver customer platforms and related activities. The successful candidate will have experience in project management, Agile practices, and collaboration tools. The position is remote-first with a competitive benefits package.

Account Executive (Mid Market)

Company: Contentsquare

Location: USA

Posted Dec 23, 2024

Contentsquare is a global leader in experience analytics, offering a flexible and scalable platform for understanding digital journeys. They are seeking an Account Executive to drive new business sales in the North America midmarket. The role offers competitive compensation, career development, and a positive work culture.

Account Executive - SMB

Company: Superhuman

Location: USA

Posted Dec 23, 2024

Superhuman is a fast email experience company that aims to shape the future of email communication and productivity. They offer a high-performance mid-market product-led sales motion, with a focus on building a household brand and a worldwide organization. The Account Executive SMB role is an opportunity to land new business with small to medium-sized organizations, close deals with C-level and VP-level decision makers, and build champions. The role requires strong sales skills, experience in a product-led sales motion, and the ability to build relationships and generate pipeline.

Product Insights Analyst

Company: Airbnb

Location: USA

Posted Dec 23, 2024

The text describes a role at Airbnb as a Product Insights Analyst. The role involves performing qualitative and quantitative analysis of community support data and other inbound feedback channels to develop robust, rigorous, and actionable insights. The analyst will influence product and policy teams to take action and make informed decisions based on research to improve the customer experience. The role requires curiosity, investigative skills, and the ability to communicate effectively. The position is remote-eligible and requires a bachelor's degree and 4+ years of experience.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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