Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Director of Marketing Analytics

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of Director of Marketing involves leading a team of managers and analysts, providing guidance, and ensuring professional development. The role requires experience in Marketing Analytics, with a focus on data analysis, statistical techniques, and data modeling. The candidate should have experience in both Brand and Performance Marketing measurement, and be skilled in project management, data visualization, and web analytics. The role offers a competitive salary, unlimited PTO, comprehensive health benefits, and employee stock purchase program.

Senior Solutions Architect

Company: phData

Location: USA

Posted Dec 22, 2024

The text describes a highly experienced Solutions Architect and Data Engineer with a strong background in leading teams, managing projects, and delivering successful outcomes. They have expertise in various cloud data platforms, programming languages, and data integration technologies. The individual seeks a RemoteFirst work environment with a collaborative culture, competitive compensation, and professional development opportunities.

Payroll Specialist

Company: LivePerson

Location: USA

Posted Dec 22, 2024

The text describes a role as a Payroll Specialist at LivePerson, which involves processing tax changes, wage garnishments, deductions, direct deposits, and other payroll-related items. The role requires strong organizational and communication skills, as well as the ability to provide solutions for identified issues. The position also involves coordinating information workflow with HR, recruiters, and other teams, reviewing and analyzing payroll forms and reports, and ensuring accurate and timely close of payroll. The role offers benefits such as health insurance, time off, financial benefits, and professional development opportunities.

Senior Software Engineer - Cosmos Platform

Company: Bishop Fox

Location: USA

Posted Dec 22, 2024

Bishop Fox is a leading authority in offensive security, offering solutions such as continuous penetration testing, red teaming, attack surface management, and product cloud and application security assessments. They have worked with numerous Fortune 100 and global technology companies. Their Cosmos platform won the 2021 SC Media Awards for Best Emerging Technology. They are expanding and hiring a Senior Software Engineer to work on innovative offensive SaaS software.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 22, 2024

The Sales Operations Specialist SOS role involves supporting sales and marketing efforts, managing SalesForcecom, and interacting with various business partners. The SOS is responsible for generating quotes, tracking opportunities, and processing orders. They also serve as a liaison between customers, vendors, and outside sales executives. The role requires strong communication skills, technical sales support, and the ability to multitask. The SOS must have a positive attitude, strong drive for results, and the ability to deal with ambiguity.

Senior Software Engineer II - Infrastructure Security

Company: HubSpot

Location: USA

Posted Dec 22, 2024

HubSpot's Infrastructure Security team is responsible for providing world-class infrastructure as a service to enable the product team to build, operate, and scale HubSpot's products securely. They solve technical and security challenges to keep HubSpot fast, lean, and secure. They are looking for software engineers who are excited about working at scale, improving reliability and uptime, and have experience with programming languages like Java, C, and Python, as well as knowledge of public cloud infrastructure and secure development practices.

Director of Product Marketing

Company: Incode Technologies

Location: USA

Posted Dec 22, 2024

The role of Director of Product Marketing is to drive go-to-market strategy for Incodes products and services, partner closely with product management, sales, and marketing to build the go-to-market plan, and execute that plan by creating high-impact assets. The ideal candidate is a driven, self-starter with experience in product marketing and a deep understanding of the enterprise security, B2B SaaS, or Identity sectors.

Senior Product Security Engineer

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

ExtraHop is seeking a Sr Product Security Engineer with experience in cloud security, infrastructure security, SIEM technologies, DevOps, and software development. The role involves implementing and operating Splunk Cloud Platform and Enterprise Security, EDR and NDR solutions, and defining standards for secure configuration of application and infrastructure components. The candidate must have 8+ years of experience in security engineering, software development, or DevOps with a focus on securing complex systems and modern cloud infrastructure.

Sr. Product Manager - JA Labs (Lean Startup, Experimentation)

Company: JustAnswer

Location: USA

Posted Dec 22, 2024

The role of Senior Product Manager for JustAnswer Labs involves leading the ideation, creation, and launch of innovative products that delight customers and unlock a $100M+ business opportunity. The role requires blending Generative AI with human expertise to deliver unparalleled customer experiences, driving new product initiatives, and applying lean startup principles and agile practices. The ideal candidate should have a proven track record of delivering innovative first-generation products, strong collaboration skills, and experience with Generative AI or advanced tools to elevate user experiences.

Customer Success

Company: Abby Care

Location: USA

Posted Dec 22, 2024

Abby Care is a home health provider aiming to redefine care for vulnerable populations through innovative technology and a unique care model. They are looking for passionate and empathetic individuals to join their mission of delivering the best-in-class care to families. The role involves communicating with families, managing care requirements, and collaborating with technology and clinical teams. The company offers competitive compensation, company equity, and benefits. They value a growth-oriented environment, innovation, and a compassionate team.

Academy Content Coordinator

Company: Pax8

Location: USA

Posted Dec 22, 2024

The Academy Content Coordinator is responsible for managing projects to completion, coordinating with resources, conducting research, and creating educational content. The role requires a proactive and organized individual who can manage multiple projects and ensure timely delivery of high-quality content.

Senior Product Marketing Manager

Company: Qualia

Location: USA

Posted Dec 22, 2024

Qualia is seeking a Senior Product Marketing Manager to lead the go-to-market strategy for their growing Shield and Connect product lines. The role involves managing go-to-market initiatives, leading product feature launches, and integrated campaigns. The individual will also produce content such as product collateral, videos, and customer case studies. The company values cross-functional collaboration and a fast-paced, dynamic environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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